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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Best deal ever! I can't believe I was able to get a round trip ticket for that price. My dreams of traveling to Europe are finally coming true!
My experience is good. But i can not find my date and time of leaving. Can you help
Very good. Sill waiting to confermatin in my mobile. Your emails are very clear and helpful.
Offering many more to help.
This is the first time but I am happy for you service and for your assistance.while I made flying book the system is to ease to understand and well adapt to any one
Always a pleasure to book through e dreams, super easy and stress free
Warning ‼ this is a scammer ticketing platform ‼ don't be attracted by their low price, it's only a beginning of the nightmare ‼
I successfully bought an air ticket and everything seemed settled. After a month they used my credit card details and charge me the second time without my knowledge. I immediately reported to my credit card company to terminate the card and put this amount in dispute.
It was a good experience, the price was cheaper than on the company's website.
Highly recommend
Everything was just easy and perfect: choosing the best time for me at a reasonable price.
Very smooth experience and cheap price from eDreams. Keep it up.
Brilliant experience. Booked the ticket first time through eDreams every step was easy to understand and got the confirmation straight away
Cheaper price as I book this last minute to attend family funeral
I want to buy 2 thickets to me an to my son, but the flight to my son I want a deferent return location
Is was impossible to do so, so I first order a ticket to me from TLV to Dusseldorf
Then when I tr to do the second order after I change the passenger name, the system add 120Euro
To the price because the name change the discount was omitted
Why?
Finally I bought a ticket for him in other company
Dear Ilan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I enjoy my first experience using this platform. However theres always rooms for improvement
NO ME DEJARON APLICAR MIS DESCUENTOS DISPONIBLES POR ESO NO DOY 5 ESTRES
Dear Cindy,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I began to search for flights on Aeo Lingus from Barbados to Manchester. EDreams came up and I clicked on it. Information came up regarding the dates that I chose and even alternate dates with the different rates. I was able to chose suitable dates at a cheaper rate and was also offered a discount on rates that I decided on. The experience was was relatively easy and straightforward. I was able to book my flight in record time. No problem, no hassle. Since then I have received a number of emails with regards to my flight.
Easy to make it. The survey was not easy.Easy to make it. The survey was not easy.Easy to make it. The survey was not easy.Easy to make it. The survey was not easy.
I was able to book my flight online using my tablet, but the app kept crashing. The chat robot was useless, as they usually are, the human told me to try again and not book hold bags... not very useful!
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ronald,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care