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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Truly wonderful experience with both the app and the overall service on this platform
La verdad Bien, Espero que mi cheking no tenga ningún inconveniente con el favor de Dios 🙏🏻
Never received my confirmation information and it's been super difficult to get ahold of the company
En ocasiones es muy fácil reservar con eDreams, pero en otras ocasiones es muy difícil, no sé muestran todas las opciones de vuelos existentes. Cuando ves un vuelo apropiado y vas directo a la página de la aerolínea, aparecen más opciones de vuelos con mejores ofertas para el mismo día, mismo destino
Took me more than expected to be able to book my flight, and after my bank declined the first transaction I had to reinitiate a whole new order. With the result that now I have to trips on the same date (one in status "failed" that I can't remove from my account).
I've also rented a car but it doesn't show as part of the package.
A more complicated process couldn't have been created:-(
Esta bien no tengo tiempo para encuestas sin sentido xxxx xxx xxxx xxx xxx xxx xxx xxx xx xxxx xx
Nice experience overall, simple steps and pretty easy, i recommend this to anyone
The experience is a good one. Keep improving on your good service.
Everywhere I looked there were extra fees. Price was still low.
Straight forward website and easy to navigate. No problems with choosing my seat.
I booked flight+ hotel hotel was confirmed in second but my flight took few hours to confirm which made me uncomfortable until I received the confirmation
Thanks for the effort to complete my booking
It was easy journey and I hope the flight booking will be great as well
Easy-to-use environment, reasonable prices, and reasonable discounts
There were a lot of options for flights that you could filter. I found booking special luggage fairly straightforward compared to other airlines. However I found that the price of taking a musical instrument was nearly double the price of other flights including long haul and this was for a short haul flight.
Dear Karen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dawn,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care