On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I would like to opt out of eDreams and do not want to receive any charges for this service.
Very quick and easy. Good ish website. Just can't figure out how to get my digital boarding pass but I'm sure I'll get it closer to the time
Booked a flight. Everything worked had to buy bags there at the airport.
This is my first time using of edreams, I do not have any special requirements or experience about it
Dear Lay Beng,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
So far it's been great hope it goes well until the end, I'm not sure about the subscription and free trial that I had to get but I hope it's not a scam.
Good service and we received the booking confirmation straight away.
Finished the booking procedure, paid than the page jumped back to do it again, might have paid twice.
Dear Pasquale,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very efficient, easy to use and with excellent backup and support. I am looking forward to my next flight through Dreams.
I got prime subscription, though i specifically tried to avoid it! And you made the process of cancelling it almost impossible! It's 2024, why do I need to call to manage my account? Why are there no other ways of communication and possibility to cancel subscription online? I need to call abroad and spend my money to do it. It's just disrespectful!
Dear Oksana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Plane tickets&hotel are really a great deal, i love it and definitely will use it again for next trips
First time to booked here and via Agoda, cheaper and fast.they sent you your receipt and confirmation about your flight plus you free for cancellations
Was the cheapest option, I found the process very easy and seamless. I have not gone on the holiday yet so will review then :)
The website easy to manage, very user friendly,excellent service
Mostly easy purchase, but additional "hidden" fees and charges change price of the advertised ticket.
I haven't experienced my flight yet but I hope it would be good!
It is a very painful process when it comes to dealing with customer service agent. Be planned to stay on hold for hours and you still won't get your answers or issues resolved
Dear Tarun,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Better experience with this app I booked many air ticket from this app so better experience also a advice to all use this app for book ticket
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Travel Deals Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care