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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Experience was great. You need to add disability services to your site
I cannot add baggage to my reservation via eDreams, which is an issue!
Excellent,very good,quick,best.
I am happy to make this reservation.
When I booked my ticket, my laptop did an "autofill" into the details of my name etc. I realised afterwards that it had missed out my middle name. I phoned eDreams who told me to contact the airline which I did and they said it didn't matter. It was a relief as I had been worried. The staff at eDreams were very helpful and uderstanding. I have become a Prime member of eDreams and already saved £40 on my current fare. Great stuff!
This is my first time using edreams and so far it's been good, will confirm more once I get in my flight with no issues.
It was quick and easy without hassle...in future I will book from them...can't forget the lovely experience
Добре описано, доволна съм. За втори път използвам услугите и съм доволна. Бих ги използвала отново
The only thing that I miss to mention is regarding my need to get a wheel chair and help to carry on the big bag.Am 91 years old and need your help to arrive to Valencia safe and sound.Thanks for your courtesy
Satisfactoria rápida y eficiente y tener la reserva en mi móvil es fácil controlar la reserva
Very good price and good offers,notify my step by step for each flight
I work as a truck driver in different states, I come to Los Angeles on weekends and I feel comfortable living here, I recommend it to everyone, good job
Great service with a big help they ansewer for any questions they take care about your reservation
It was a clear site and booking was very easyJet
No further comment
Nice, it was good experience. Quickly and all clear. Good price
Ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok ol ol ok ok ok ok ok ok ok ol
The various parts of the booking process should brought together in one exercise
Easy to navigate and good selection of flights and destinations and flight schedules
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care