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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Once in Kuwait I was at the Mercy of Indigo a low budget airline who charged me €209.00 for the Baggage I had booked with Kuwait. 2 checked baggage's of 46 KG. There is highlighter on your website warning Passengers of this dupe. I would classify this as a fraud to sell cheap tickets where the overall experience of the passenger is compromised! Very Sad improve or you will be superseded by your competition
We are happy that we can travel on our budget alone because it was easy for me to book and you were very responsive. The ticket was also very inexpensive.
I booked a flight by accident and want to cancel within an hour and Hoping they do the 24 hour cancellation period but I can't get a straight answer
Dear Grace,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
حجز طيران من اسهل وأفضل المواقع التي تعاملت معها.انصح الجميع في هذا الموقع
Really quick booking system, with a better price than I could get elsewhere
Good website.
Good customer service
Thanks for offering your services.
Good choices to fly with.
As I have just booked my flight the process of booking was easy and simple.
Good so far so good
Thanks for the service they are okay upto now, we will see in the future
Helped make it easier to pick where to go for our vacation as well as hotel to stay at.
Very easy, great price! Got my booking details the immediately and was able to add them on my jet2 holiday app
Booked though eDreams on an Eastern airlines flight. When I tried to add baggage your site said I had to go through the airline, but the airline won't let me because I didn't book directly with them?
Dear Martin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I'm very delighted...and very happy with the service. Hope to continue traveling with e dreams service
I though the booking process would never end - charge for this, charge for that, charge for the other...
In addition, I now have to cancel my subscription.
Dear Angus,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Just so simple to do.I am not brilliant with the internet,
But so easy to book and pay.
I found out the flight cheaper than other sites. Make the bookings for flights or hotels through the eDreams is very quickly and easy.
It's not been easy with ryanair threatening to block our booking
Just hope all we be OK when we get to manchester airport
First time I used eDreams found it on the internet was easy enough and discounts were ok
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rajiv,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care