On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have received flight info from edreams but no copy of my ticket as issued by the airline. Are you not supposed to send me this?
Thank you
I found the website easy to follow and was easy and quick to book definitely recommend 👌
If you often travel on a budget, this is a great resource. I don't love that they keep offering you add-ons, but other than that, I have been using it a lot, mostly for airfare.
Fue divina, una amabilidad, respeto confianza en mi viajé
Super rápido fácil y practico siempre el mejor precio y atendimiwnto rápido y de confianza
Easy access and user friendly website. Easy links to app and great follow up emails.
I got a great price and easy navigation for the booking process.
I booked flights on 14th jan. 2025 for 775.55 euros i received a confirmation from aer lingus stating a cost of 692.78 for flights a difference of 83.23 euros. I have since received my cr. Card statement and another 89.99 euros has been taken by edreams which is also confusing my booking reference is
2FYGCJ.could someone help to clear up my confusion and give refund if due
Dear Rory,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I saved $120 on airfare after paying over $500 in commission fees. This is not a good business model for customer satisfaction.
Dear Charles,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Kjjhhfffgbvghjhgghhgfghhgfggfggfghffbvgghhggbvffgggf
Prices are higher than some other sites.
I did not receive our e-ticket with all information.
Dear Ashvin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
When I include luggage the process didn't success, need to repeat all the process 3 times.
I reserve my flight without luggage.
Dear Bernardo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
But I have problems to tap my address as I am not in America.
The app is friendly and very humane, each step is clear, just follow it
It was an easy, no complex process to book tickets. I will definitely use this site again.
The website was user-friendly, so it was easy to book tickets. The price was good. I wanted to purchase Prime Plus when I booked the tickets, but I couldn't. In the end, I chose the 30-day trial and then I'll pay $10 more. Not bad, I can try it out more before purchasing.
It was incredibly easy to make the booking. From selecting desired flight to completing the booking took just a couple of minutes and the confirmation came through within seconds of completing the booking. It is also good to know that you can receive flight status details on the App
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Par,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care