On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Like that the booking is fast and cheaper compared to others.
Very professional customer service with good deal discounts and offers
----------------------------------------------------------------------------
All good. Easy to use. Good discount. Nothing else too add just filling the space as required
Thank you for ur business!I need time to feeling ur service! Thanks again.
Buen servicio gracias por los resultados obtenidos muy amables
Booked pretty quickly but ended up getting my outbound date wrong so had to change it. I noticed almost immediately but had to change it via the airline website….a very costly mistake! Not sure what the benefits of eDreams is if any changes etc can only be done via the airline?
I use e dreams since 2019, and never had any problems. It is helpful and precise.
Great deal, easy and wonderful app, I look forward to see if the process will stay at high level.
Muy buena experiencia! Excelente precio y mu buena atención!
I was not told/it was not spelled out that I could not even purchase to bring on a carry on bag. A personal item is allowed but not a suitcase. I wasn't told that. On the regular Spirit website, I was told I could not even buy it! I could only purchase a checked bag allowance - for $80!
Dear Cameron,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy to book, all information easy to see.
Really recommend
I have received flight info from edreams but no copy of my ticket as issued by the airline. Are you not supposed to send me this?
Thank you
Dear Par,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I found the website easy to follow and was easy and quick to book definitely recommend 👌
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paguna,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team