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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I was looking for a better price for my flys in all the airlines but only in EDreams was possible thanks
I did not get a positive response for a second booking and so I tried again, only to be told that it was the same booking that had gone through. At least it understood that, but I might, inadvertantly, paid for another booking.
Kept getting a message to update information I already had. And there's no reason to require me to do 50 characters
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Step by step booking for adding extras so you know full price before booking.
I don't know how I got to your site when I was on Midamerica booking a flight. I had never heard of you. I don't want to join edreams.
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good tx better if we do not get all these emails. Facts and tickets are enough
Edreams is reliable, they react quickly. Last time we booked tickets everything was o.k. Booking is more difficult because of the many commericial messages. What do I need and what not, what is necessary and what not. So I had unwanted a subscription to Prime. I thought I needed it for booking. But it costs € 89 a year.
Dear Marion,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Me tormei associado sem ter solicitado.
Fui cobrado no meu cartão de crédito 89,99 EUROS. Como faço para deixar de ser associado, se moro no Brazil e utilizarei somente para esta compra. Aguardo resposta.
Dear Mauro,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I have got lot of discount from all other online ticket inside
The ease of booking was very pleasant, payment accepted and details emailed within minutes.
I am happy with your service, it is better than I have had earlier
İ was nice and cheap ticket. Especially i had seat in front of window. Thank you for that nice traveling happened because of you. I'm sending my all good witches good for your company
My experience with eDreams that I've got in several years since I am using it, is excellent. It has always been easy. I always got what I wanted. Even when I needed support, the team was efficient. I am happy being a Prime member.
I had good experience in booking flight, I hope everything goes well and I will have a safe trip
Easy and comfortable making my choices. The many choices for time and options for luggage seats. You could make your choices according to your needs
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Eliot,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care