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EconomyBookings

3.5

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EconomyBookings Reviews Summary

EconomyBookings receives mixed feedback, with notable strengths in the professionalism and efficiency of some rental partners, contributing to positive customer experiences. However, a significant number of reviews highlight serious concerns regarding transparency, poor communication, and unresponsive customer service. Customers frequently report issues with booking confirmations, unclear cancellation policies, and difficulties in obtaining refunds, leading to frustration and financial loss. Overall, while there are isolated instances of satisfactory service, the overarching sentiment suggests a need for improved clarity in terms and conditions, as well as a more responsive customer support approach.

This summary is generated by AI, based on text from customer reviews

service
831
value
793
shipping
476
returns
615
quality
683
This company responds to reviews on average within 29 days

We monitor reviews for authenticity

France
1 review
1 helpful vote
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They seem to be running a scam (at least in the Canary Islands, where I made a booking) where they let you make a booking with a Debit card, but will refuse to give you a car on the day you attempt to get it if you don't provide a Credit card (even if your card support pre-authorisation), UNLESS you buy there overpriced insurance (which in my case, I did not need since I already paid for one with EconomyBookings.com). Tripled the price of my booking, for a very beat-up car. For this price, I could have had a nice car at their competitors.

Date of experience: September 27, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Bertrand,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at [email protected] and explain the situation. We'd like to investigate this to see how we can help.

North Carolina
1 review
0 helpful votes
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Crooks
September 27, 2022

My sister and dad went to a trip in New York my sister did not have her Have a credit card in her name they refuse to rent to my my sister and father. They had to get another rental from enterprise who had no problem doing so. Also economy charge my dad's card now won't give back money. BIGGEST SCAMMERS NEVER USE

Date of experience: September 27, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello,
Thank you for bringing this to our attention. Please send us the booking number at [email protected] and explain the situation. We'd like to investigate this to see how we can help.

France
1 review
0 helpful votes
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Mitigé
September 28, 2022

Location facile sur le site. Assurance compléte tout risque prise car nous restions 24jours en Sicile. Arrivés sur place, pour avoir le même niveau d'assurance, il a fallu rajouter 500€. Ce n'est pas normal. Le loueur nous a expliqué que ce n'était pas pareil sur le site et chez lui. Ce n'est pas normal, vous devriez avoir les mêmes tarifs

Date of experience: September 26, 2022
Connecticut
1 review
0 helpful votes
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Happy Customer
September 28, 2022

Excellent Service, clean Car, no problems picking up or dropping off the car. Service at counter was good.
Will us again.

Date of experience: September 26, 2022
Greece
1 review
0 helpful votes
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Stay away, stay away i have lost my money
September 22, 2022

After the big disappointment with the car I booked, I informed them that I cancel the car booking due I feel that somebody was playing with me and messing up my vacation.
When they took me to the company offices have been informed that I have to pay one more insurance- guarantee (company rules) except yours < and I have to pay the amount of 1500 euro.
REALLY!
This was a big disappointment for your company, I booked a car and will pay for 2 different companies' insurance- guarantee?
They told me that was written at the end of three pages they send me with small letters at the end.
1500 euro at the end with small letters?
Somebody joking with me
The response from the company is that I read the policy so I can't have my money back.
This is a good income without doing anything.
My big mistake was that I did not call the police!
From now on I will stay away from this company, this was a good lesson for me.
Thank you

Date of experience: September 22, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Giannis,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at [email protected] and explain the situation. We'd like to investigate this to see how we can help.

Saudi Arabia
1 review
0 helpful votes
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I enjoyed no Hassle& arguments renting experience and the hospitality of the rental office car key hand out in Istanbul airport. Thank you

Date of experience: September 21, 2022
New York
1 review
0 helpful votes
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Avoid!
September 21, 2022

We reserved a car in Rome. The rental desk was not close to the airport, it is not well indicate either. By the time we found it, it was just past 23:00 when the desk was due to shut and we found the office empty. We had to take a taxi to our hotel and returned early the next morning, only to found they gave our car away to someone else. Couldn't get anyone on the phone to help throughout this process. I've sent several emails and never got a reply. The rental wasn't cheap, either. Other rental desks stayed open until midnight, or until the last customers picked up their car. That is the kind of service I'd expect from an international company. Felt like we'd been scammed, I'd never use this firm again.

Date of experience: September 21, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Caroline,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at [email protected] and explain the situation. We'd like to investigate this to see how we can help.

GB
1 review
1 helpful vote
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Amazing
September 20, 2022

I've just read all the bad reviews and shocked ( not saying they didn't happen) but couldn't be further than the truth for me, the guy was polite and helpful, took me to my car straight away no waiting around. The Car I was given, I thought was nicer than the Ford I was picking up so perfect, at no extra cost and already value for money! Made sure I took my own pictures of the car before hand, signed the documents and off I went! Exactly the same on the way back! Been to Albania a lot and never used this company, but this will be my go too from now on!

Date of experience: September 19, 2022
Canada
1 review
0 helpful votes
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A Very Good Car at a Extremely Competitive Rate
September 17, 2022

The Car we booked was a small Car and car we got was full size sedan with no extra cost, The Rate Given was So Competitive that no body could match it, overall Will Give 15 Out of 10 for Whole Car Renting Process

Date of experience: September 17, 2022
Minnesota
1 review
0 helpful votes
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Springs get away
September 16, 2022

Have gotten rental vehicles from Economy Booking numerous times.
Economy Booking had the best prices and the lowest insurance rates.
We received a vehicle upgrade.
The check in and return was effortless.
Will definitely use Economy Booking for our future auto rentals.
Some reviewers give Economy Booking a poor review... follow the rules (like any auto agency agreement) and there will not be an issue.

Date of experience: September 16, 2022
Canada
1 review
0 helpful votes
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Scammers!
September 15, 2022

These are scammers. They charged me the full amount, and I was denied a car rental in Italy. The pretext for this was the absence of an "international driving permit", which was the first time I was being asked while renting a car anywhere around the world. Economybookings.com will sell you cheaper car rental and you risk of not getting your car at all. Beware!

Date of experience: September 15, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Anar,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at [email protected] and explain the situation. We'd like to investigate this to see how we can help.

Canada
1 review
0 helpful votes
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WAS BAD INFORMATION
September 15, 2022

CAR DOES NOT GO TOD DIFFERENT ISLANDS WAS BAD INFORMATION HAD TO CANCEL THE CAR THERE FOR HAD TO GIVE MY DEPOSIT BACK

Date of experience: September 15, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Jose,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at [email protected] and explain the situation. We'd like to investigate this to see how we can help.

New York
1 review
0 helpful votes
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On 8/11/2022, due to the bad weather, the airline cancelled the flight. We contacted the economy booking to cancel the car rental. But they refuse to allow us to cancel the car rental and even refuse allow us to pick up the class one day later.
Very bad experience.

Date of experience: September 14, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Lisa,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at [email protected] and explain the situation. We'd like to investigate this to see how we can help.

Brazil
1 review
0 helpful votes
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Custo benefício excelente
September 11, 2022

Experiência muito boa carro excelente preços bem em conta. Só não gostei que o extorno do calção demora mais de 10 dias.

Date of experience: September 11, 2022
New Mexico
1 review
0 helpful votes
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The reservations were accurate, rates were what I required, low. Placing the reservations was simple and the communications were what I required. I would recommend their service to others and definitely use them in the future.

Date of experience: September 10, 2022
AE
1 review
0 helpful votes
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I'd not recommend this website, charges looks cheaper, but you end up paying more on pick up (don't believe full coverage, it's the basic you'll get anyway directly from the car company)

Date of experience: September 10, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Hani,
Thank you for your feedback. We are sorry to hear about your experience. Please send us your booking number at [email protected] and explain the situation. We'd like to investigate this to see how we can help.

Canada
1 review
1 helpful vote
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Lots of negative reviews so I made the reservation and then called Thrifty to confirm. They said I had a valid reservation and there was no issue picking up the car at Thrifty.

I was charged exactly what I expected.

Date of experience: September 8, 2022
Nevada
1 review
0 helpful votes
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When arriving from my flight the renral car place I booked through them were out of vehicles. So the rental car place canceled my reservation with no problem. I send Economy bookings an email about it so they could refund my money and all I get is the same email return that they cannot find my reservation. I sent a copy of my plane ticket and reservation with the booking number so no idea how they can't. I book from this place regularly but will not anymore as I see how they treat a valued customer. I suggest not renting from them as if you have a problem you won't get a fix to it. It's been over a month and they will not even call me when I've sent my number to talk to a real person. Obviously they don't care and just want your money.

Date of experience: September 8, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Ryan,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at [email protected] and explain the situation. We'd like to investigate this to see how we can help.

Israel
1 review
1 helpful vote
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We were late for picking up the car and we were in contact with both EconomyBookings and the actual rental company that we are going to be late. Despite all of this, when we arrived, the actual rental company refused to give us a car since they claimed the EconomyBookings CANCELED the booking, WITHOUT our consent! Not only that, we did not receive any refund! Tried to contact the company, but no reply.

Date of experience: September 6, 2022
Suppport T. EconomyBookings Rep
over a year old

Hello Mickey,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at [email protected] and explain the situation. We'd like to investigate this to see how we can help.

GB
1 review
3 helpful votes
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Great Service
September 4, 2022

The whole process from booking online through to the collect and then drop off of the car was very efficient and stress free.
Car model was equal to what we had booked and we had a free choice of 7 cars to pick from when collecting.
Alamo team from start to finish were very professional and extremely helpful.
Would certainly use again.

Date of experience: September 3, 2022

From the business

Economybookings.com is car rental comparison platform which offers to you find the best car rental offer for the lowest price in more than 150 countries with more than 850 trusted car rental companies all around the world.


economybookings.com
Founded in 2008
Riga, NY, Latvia
+298
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