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From the business
For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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I feal that I was over charged for shipping. And I have not gotten receipts for what I have been buying.
Fast shipping and great overall communication. They value your opinion.
Product was exactly as described, was a fair price and shipping was super fast.
Excellent customer service. Was sent a replacement bcuz the first one I purchased wasn't working.
After being sent a replacement I discovered the push button is longer than oem. Had to modify by filing the housing and the top of the button switch (both are plastic) to operate properly. Otherwise the button was partially depressed causing the light to stay off.
Ordered shifter boot for 1981 automatic. Received boot that's way too big. Will not fit without major surgery. Outer boot. Thanks, Kerry
Shipping was very quick. The item was perfect and replaced an incorrect and bad looking part.
Found the items on line and ordered as it said they were in stock. After completing my transaction received an emai stating items were out of stock, I placed a call and left a message which was answered to my satisfaction. My order was downsized and I purchased half what I needed, but all that were in stock. I think I dealt with Allen who was very helpful and explained about you stock on these parts.
Have good prices also, the quality looks good. Took a little while to get here, but besides that good stuff.
Never had any issue with Eckler. Great company to deal with
Everything has been pretty easy to find and the prices are reasonable.
Here I found items exactly what I need the price and the shipping cost is not to expire. Thank you very much.
Heriberto Piña
Buena y rapida embienme el catalogo C2 Corvette y de Camaro 1967-69 y2018-22
I finally stupidly bought something from you guys in the hopes you would back off from your daily harassment, but you won't let go. Never again! I had already unsubscribed to your dribble, but you ignored me. Listen up! I can spend $5 on RockAuto and get a free refrigerator magnet, so the last thing in the world I would do is give you $199+ dollars to get an stupid air freshener! And lastly, you charged me Massachusetts sales tax on the shipping charges for my order. This is illegal, and I expect a rebate! I know this response is going to the marketing people, so instead of trying to bury this response, how about using it to try to improve the customer experience rather than turning them off?
Ecklers website is so easy to navigate. It's so easy to find the parts you're looking for, plus getting a good look at parts you might need later or a part that would help your ride look better.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members