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For over 50 years, Ecklers has been the leading trusted source for quality restoration parts and accessories for Chevrolet and Ford trucks and automobiles.
Ecklers Reviews Summary
The company demonstrates a mixed reputation, with customers appreciating the quality and variety of products available, particularly for classic car parts. Positive feedback often highlights the prompt shipping and helpful customer service when issues arise. However, significant concerns include delays in order fulfillment, confusion during the purchasing process, and challenges with returns, particularly for damaged items. Customers also noted difficulties navigating the website and a lack of physical catalogs. Overall, while there are commendable aspects of product quality and customer support, operational inconsistencies and service-related frustrations are prevalent themes in the feedback.
This summary is generated by AI, based on text from customer reviews
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The website stated that the item would not fit my vehicle, even though it published the year.
Took a while to find a phone number to call.
Once I spoke to a representative it was easy.
Don't like to write reviews. Don't ask for reviews from people that don't like to write.
I was pleasantly surprised by the time it took to order and receive my back glass. Very quick and easy.
I looked at a number of oem sites trying to locate some F-250 badging for a 1995 Ford pickup. Most only handled 1999 to today. I was fortunate to be referred to Ecklers. I found what I needed very quickly and at a very reasonable price. The item arrived and I placed it on my truck immediately. I am very happy with the item and the response to my request. I will be ordering more items as time goes on to keep by "bubba truck" in good working order. Thank you. Sandy
Parts ok, sent on time but when I called for a physical catalog I was in formed you don't have one. Unusual for a big company like you guys not to have a real catalog. Some of us older guys prefer catalogs vs computers.
Great communication with Jordan and he helped me with my order
The man knew his parts very well! I enjoyed visiting with him.
First off received email notice of OOS item that website says was in stock. Then received second shipment of my order much later than normal. I am a regular customer and for some reason a second shipment was quite late.
Fast shipping great staff full of information helped me find what I was looking for
I tried to add other parts to my order to be shipped together. But after talking to 3 people, I gave up!
Fast shipping good price will buy from here again no issues or concerns
Super however do wish it came with a diagram
Took a few attempts to get the combinations of spacers and springs
I ordered a hood that was discounted because it is "open box" the description said "very good condition". When I received the hood I found a major dent on driver side, several big dimple dents in middle of hood, a major cave in at front leading edge. This hood is not repairable. It is complete junk. Why would they even attempt to sell something this poor of condition? I sent several pictures of the damage via Email to Eklers. I asked for refund or send me another hood that is not complete garbage. Still waiting for reponse.
Hello Chrisopher,
I'm sorry to hear that the hood was damaged! I was able to review your order, and saw the pictures were uploaded for the return- thank you so much! Currently it is under review by our tech team; they will be contacting you soon about processing the return and issuing a refund.
Again, I apologize for the inconvenience this caused you. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
I ordered a side mirror for my 72 Corvette. After I ordered it I saw two more ads for the same mirror at different prices on the Eckler site. I assumed the one I ordered had mounting hardware but it was not clear in the description. The other mirror ad said it came with mounting hardware so I called. The person on the phone was just as confused as I was so I asked to cancel the order. She said she could not cancel the order even though I just made the order 5 minutes before. Crazy. I received the mirror and it is the correct mirror and it has the mounting hardware so I am happy with the product but the buying process and customer service was terrible.
Hello David,
I'm sorry to hear about your experience! I was able to find and review your order. I'm happy to hear it was the right mirror, but I will look into the items on our site, since we have similar items and photos. Thank you for your feedback! I truly appreciate it because it helps us improve our site.
I also checked on the cancellation, and the reason why we couldn't cancel. The order was placed at 4:40pm, and the label was created and on the truck for FedEx at 5:02pm. I apologize for any inconvenience this may have caused you, and issued a voucher for your next order that can be used online or over the phone. If there is anything else we may assist you with please feel free to reach out to me directly at ext 1320.
Thanks,
Desiree
6 days after the order is placed its still waiting to be picked up. Stopped dealing with Ecklers years ago due to their incompetence, and did the mistake by placing a order, hoping they had improved...NOT THE CASE...Urge you to stay away from them
Hello Per,
Thank you for taking my call today! As per our conversation, I issued back the shipping cost back to your original payment method, and made sure the Lost Package Claim will be processed as a refund as well once our operations team reviews it. Again, I apologize for the inconvenience this caused, and issued a voucher for your next order that can be used online or over the phone. If you need anything else don't hesitate to reach out to me.
Thanks,
Desiree
Fast delivery! Good communication! Happy with purchase! Will shop there again!
Good selection delivered on time and over all a good experience I'll buy more from them thanks
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Hi John,
I'm sorry to hear about your experience! I tried to call this morning, and left a detailed voicemail. I reviewed your order, and it has shipped. Currently I'm unable to add to the existing order, but we can process a new order if you'd like. Again, I'm sorry about the confusion with the representatives, and for the inconvenience I issued a voucher on your account for your next order. Feel free to give us a call, our phone team is here 8:30 AM- 11 PM EST Monday- Friday, and 8:30 AM- 9 PM EST on weekends, or reach out directly to me at ext. 1320.
Thanks,
Desiree