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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
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The plant arrived on time and in great shape. Quick delivery with no hiccups.
A very good experience on one website I was able to send condolences and purchase a beautiful flower arrangement.Customer Service was very responsive and helpful with my order to make sure I was satisfied.A sad time of paying respects was made easier,
Didn't like the upsell of the candle unable to delete from my purchase
Very easy to order flowers for a funeral. However, I was not pleased to see some virtual "eternity candle" box that was automatically checked for $9.99 on the check-out page that I didn't want and was charged for. However, the company made it right after I posted this review and they refunded the charge so I was very happy to see that.
Very easy to order flowers for a funeral.
Ordering was a breeze; just wish I would have gotten a conformation email stating delivery of flowers. Since I was sending from another state.
From the photographs on your site the bouquets appear much larger than what was sent.
Hi Mariano B.,
Each arrangement has different sizes offered. When placing your order, you can choose the size you want and the approximate dimensions (measurements) of the arrangement are provided directly beneath the photo. If you believe the arrangement delivered was smaller than what you selected (smaller than the dimensions providedon our website), please call the phone number provided on your receipt. Thank you.
Seeing that we couldn't attend our good friend's funeral, we sent a plant. It was easy to order and arrived on time.
The flower arrangement exceeded my expectations. They were so beautiful and reflected the beauty of our beloved Liz.
Thank you!
The flowers were delivered when they needed to be.They looked very nice.
I ordered flowers for a viewing and service the day before and they got there on time!
The recipient of the flowers was very happy. The experience of ordering was very easy. Delivery done on time. Received notification of delivery
Ordering was easy and the arrangement arrived on time and was lovely, very similar to picture
It was a horrible experience. I called several days ahead of time to schedule the delivery on the day of the funeral because the person was leaving the next day. And I was called the morning of the funeral to say that they couldn't fulfill the order. It was so heartbreaking and disappointing.
Hi Julie R.,
We are sorry to hear about your experience. When looking at your order, I see that you had originally placed your order on August 5th at 2:53p.m. For delivery by August 7th at 10:00a.m., which means you didn't call several days ahead of time, since there was less than 48 hours between you placing the order and the date and time of delivery. Nevertheless if the order couldn't be fulfilled you should have been notified on August 6th, not the morning of the 7th, unless an issue arose with the local florist at the last minute. Thank you.
My order for a funeral was not delivered. I received an email saying more info was needed, this was the day before the funeral, I called and thought we agreed on a different arrangment to be delivered, but after the funeral, I was notified it was not delivered. I had 2 orders for this funeral one from me and one from my business. I called after the funeral and was told I should call the grieving family and ask them if the order had been delivered, I will NOT ever use this service again!
Hi Vicki A.,
In regards to your other order, it was already refunded. I'd love to provide some clarity though because it seems there was miscommunication between yourself and our partner, Blooms Today. The other order you placed was not delivered, which is why it was refunded. In regards to this specific order you referenced, it WAS delivered on time for the service. I reached out to Blooms Today and they had on record that you called them asking if this order had been delivered and they said yes, and they sent you a delivery confirmation stating that it had been delivered on August 6th at 12:00p.m., as is the date and time of delivery requested when you placed your order. You said they asked you to "call the grieving family and ask them", however, that was after they had already informed you the order was delivered and they provided you with a delivery confirmation because you wanted to know how you could be sure it was delivered. They simply said you could confirm with the family, which is how the majority of online orders could be confirmed if it was sent to a recipient who was not a customer. Thank you.
I found them to be helpful, efficient & I was told the flowers were the most beautiful there.
I only ordered a floral arrangement but after seeing the invoice an eternity candle was added for $9.99
Ordering went well; super easy. Delivery on time. I was a little disappointed that there were not fresh flowers inserted in the planter like the picture showed.
Echovita made it very easy to pay my respects for the funeral of the mother of a friend from church. Echovita was connected to the only online obituary that I could find for an out of town funeral. More than just easy, Echovita knew more about the funeral arrangements and logistics than I did, so my flowers were sent to the best location and at the best time for their special funeral plans. I actually thought I might have signed up to send flowers to the wrong city, when I was told later that the funeral was in a different town, an hour away. Echovita had it under control! My friend texted me from the funeral to say thanks for the flowers, so I know Echovita came through for me, during this difficult scenario. Thanks!
Great selection of flowers.
Ease of placing orders.
Wonderful service
Hi James L.,
Sometimes there can be a delay in receiving the delivery confirmation email. If the actual date and time of delivery was not included in the email, please call 1-800-522-8707 to get a more precise time of delivery. Thank you.
Dish garden was exactly what I wanted it to be, the family loved it - as it was perfect - they were able to bring home and always have as a memory of their mom!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Erica P.,
During step 4 of the checkout process, the candle can be removed from your order. It also appears in the price breakdown on the final page.
We have cancelled and refunded the eternity candle. Please allow up to 7 business days for the refund to be returned to you. Thank you.