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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
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Have no idea what they looked like as we were not at the event 1500 miles away.
I ordered a plant for a funeral it was supposed to be delivered by 1:00 last night I got this email saying that it was delivered at 7:00 pm?
The family went over to the church today and there weren't anything there?
I just got notified that it was delivered and should have been delivered today by 1:00pm
Thanks for making it a one-stop experience. I ordered flowers, and they arrived. But I'm not sure anyone visiting the Garr Funeral Home page will see the candle that I purchased.
Thanks for making it a one-stop experience.
Unfortunately this floral arrangement in person looked absolutely NOTHING like the arrangement online. We spent $70 on something that looked like a very small $4 grocery market bouquet in a completely different vase. Luckily the plant we also ordered looked correct, but this was really upsetting since we collected money as a group to purchase something nice for the recipient and ended up with something MUCH DIFFERENT.
Hi Karin H.,
Going by the photo you uploaded, I must say, that the arrangement itself is almost identical, only the flowers are positioned differently. The vase itself may not be the same vase,which depends on the availability of the vase at the local florist. If you want to see if you can receive a partial refund, please call 1-800-522-8707. Thank you.
Ordered flowers to be delivered for a very good fried of mine, went to the services and saw they were NOT there called customer service who said there was a problem with my order that they will reimburse me Why they did not contact me if there was a problem I do not know
Hi John C.,
You're absolutely right. You should have been contacted before. In this scenario, the local florist will be penalized and if it happens again with this local florist, they will be removed from the program.
Order flowers for friends wake. Flowers were not delivered. Reasoning was family member wanted it delivered else where. Turns out florist missed it was a morning service. Worked with a fantastic representative who helped me get the arrangement completed and sent to daughter's house.
Showing was at 10:30 and I wasn't informed that they couldn't be delivered until 11:45. I ordered the flowers through the funeral home's website. Very disappointed.
Hi R.C.,
We are terribly sorry to hear this. It is unacceptable that happened and we will be speaking to our partner, Blooms Today, regarding the local florist assigned your order. A full refund was processed for your order on August 6th.
This was my first experience with your service, and it will be my last.
Hi Francis M.,
If you were not notified in advance about your order not being able to be delivered, we are very sorry. The local florist should have contacted you. A refund for your order was processed on August 7th.
I ordered flowers for a funeral service to be delivered to the viewing. They were never delivered, and I didn't receive notice that they couldn't find a shop to deliver them until two days after the service. Very disappointed in your services!
Hi Jenni H.,
We are terribly sorry to hear this. The local florist should have contacted you before the time of delivery. However, there may have been an error with your order since you chose a time of delivery within 2.5 hours of placing your order. Typically, orders must be delivered a minimum of 4 hours after the time the order was placed to be accepted. Your order was fully refunded on August 1st. Thank you.
It was fine no issues no worries. Flowers were pretty.and looked fresh.
Ordering good, delivery not, refund good. Believe because this was small town America and not enough floral companies with available stock for the funeral of a well known community member by so many.
Excellent website structure to me it simple and complete to provide what flows meeting every detail and a very competitive price. Could not ask for more.
I ordered funeral flowers For a wake, Specifying the location and time needed. The wake began at 4 PM, the flowers did not arrive until 6 PM. It was embarrassing to say the least.
Hi Jennifer S.,
If your order was delivered late, please call Blooms Today directly at 1-800-522-8707. They will provide you with a refund. Thank you.
I ordered flowers for a good friend's mother's funeral. When I saw them at the funeral home I was so embarrassed at the size and arrangement of them. I spent over $100 and the description stated that is was " plants galore" with a keepable azalea pictured amongst the other various plants. I will never order from this site again. My local florist has sent larger baskets for only$60- $75 that were twice the size of this order
Hi Cindy M.,
Echovita is an obituary website, we do not prepare flower arrangements ourselves. Each flower order is processed by our partner, Blooms Today, and is fulfilled by a local florist. If you believe the arrangement delivered was smaller than indicated on our website, please call 1-800-522-8707. Thank you.
Easy and fast Good photos for choosing and easy to order. Easy to pay and appreciated the feedback as to when payment went through and flowers were delivered.
The default option is to add an additional $10 for a candle. This should not be the default.
Simple, easy, nice description of flower size and appreciated the examples to choose from for the message on the card with the flowers.
Beautiful arrangement, easy to order, not overpriced, easy check in and check out. The only reason I didn't give 5 stars is because the actual arrangement had a very small space where flowers should have been and a few lilies that were a little brown at the tips. Still the receiving family and I loved the arrangement. Thank you 🙏🏼
Beautiful arrangements, easy to order, not overpriced, easy check in and check out..
Please update my last. Upon not being satisfied with my order. I was contacted by the company them following complaint. They honor there word. And totally take care of the customers.
Hi Nancy,
If you believe the flower arrangement prepared and delivered by the local florist was smaller than indicated on our website, please call Blooms Today directly at 1-800-522-8707. Thank you.
Flowers were delivered on time. Ordering was great. No problems. But I was a bit disappointed about the arrangement. Seemed Abit small for the price I paid. Disappointed
They did a great job on delivering the flowers on time with a very short time. The flowers look great, just like the picture.
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Hi Albert L.,
The candle is a virtual candle that appears on the obituary page itself.