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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
This summary is generated by AI, based on text from customer reviews
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It's so wonderful to be able to send flowers to my amazing friend who passed away.
The funeral spray that I ordered was absolutely beautiful. The customer service was outstanding! I had to call twice when changes were made to the date and the location of the service. The flowers arrived on time for the rescheduled date and location.
Easy website to use… delivery was right on time and just beautiful
The delivery was on time. But I had to get a substitution. Because they didn't have the original one I chose. It would be nice if they would have sent a picture of the flowers. Once they were delivered. But I'm just thankful they made it on time for the service.
This was a wonderful experience! The company delivered flowers to a funeral - and was able to provide a personal touch.
Very very disappointed! It was way too small for $100.00 dollars! We almost cried when we saw it
I ordered flowers online & received confirmation. Later that day I received a phone call saying there was no florist available in Madoc, Ontario area & the order was cancelled. Very poor customer service!
Hi Carol F.,
Unfortunately, your order couldn't be fulfilled, however, you were contacted and notified the same day you ordered, which is exactly what should happen in this scenario. Customer service did exactly as they were suppose to.
I placed 2 orders for a funeral and neither order was delivered.
Hi Carmela M.,
Our records show you only placed 1 order on our website, which was refunded on August 6th. Thank you.
Site was very easy to use and I received my email receipt very quickly
The arrangement was not at all as pictured. I was not happy with the arrangement and will not be using your company in the future.
Hi William D.,
We are sorry to hear the arrangement prepared and delivered via the local florist was not to your satisfaction. As per our website, there is a 100% satisfaction guarantee or your money back. As per our refund policy, if you are not satisfied with the flower arrangement delivered, please call 1-800-522-8707. Please understand that Echovita is an obituary website, not a florist. Each flower order is processed by our partner, Blooms Today, and they assign each order to a local florist within the area of delivery. Thank you.
Beautiful flowers, my co-worker was very happy. He was able to put his mother to rest in style, which knowing she would been so grateful receiving the flowers from her son awesome team.
I was pleased to see the beautiful basket of live plants I ordered when I arrived at the services. It was very much alive and looked identical to the one advertised. Wish it was a little larger but still a pretty decent price.
Flowers were not delivered prior to the funeral service. While customer service was helpful and refunded my purchase quickly, it wasn't possible to correct the problem.
Arrangement fee was $101. When seen at funeral service I was disappointed. Plants were thin and sparse.
Hi Martha C.,
If you are not satisfied with the flower arrangement delivered, please call 1-800-522-8707, as stated on our website. Thank you.
Very disappointed for what I paid for them. Did not look like the picture shown when ordered and paid over $100.00
I ordered flowers for a funeral. I was disappointed in the flowers. It was a very small arrangement for the money I spent. I spoke with customer service and they were very apologetic and rectified the problem.
Made the process easy. I would definitely use this process again in the future.
It was easy to order these flowers and they were quite beautiful
I paid extra for a weekend delivery fee and the flowers were not delivered until Monday after the service.
Hi Lisa C.,
Please call Blooms Today directly at 1-800-522-8707. They can issue you a refund for the charge. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Janet W.,
We are terribly sorry to hear that. Please be assured there is a 100% satisfaction guarantee or your money back. Our refund policy on our website states that if you are not satisified with the flower arrangement prepared and delivered via the local florist, please call Blooms Today directly at 1-800-522-8707. Thank you.