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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
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The service was quick and efficient when we ordered these flowers. They turned out beautifully, and everyone complimented them.
I would appreciate a box to request this plant go to Kari & Chad Cook but there isn't one available.
We received a picture of the plant from family members and it was as pictured in the selection catalog. Very pleased.
Plant arrived as promised with the same beauty and fullness as the advertised picture.
Although I did not see the flowers, they arrived on time and the recipient was so appreciative and said they were lovely.
I ordered flowers on Friday for a funeral service that was on Monday at 5pm. At 5:15 I tried calling the number of the vendor that was listed on my Discover card to inform you they weren't here yet. All I got was an answering machine. After trying to reach out I called Discover to inform them. As I was speaking to them, the man, with flowers pulled up after the service started. Just awful! In a time of grief and you couldn't even complete this task. I would never ever recommend this company to anyone!
Was not a good experience with this company. The company represented on a site they could cover a funeral, but it was outside their area. The rep then called to see if they could send flowers to me - 500 miles away instead. She never seemed to understand it needed to be at the service. At least I didn't get charged anything for their "service".
Hi James C.,
We're sorry to hear your order couldn't be fulfilled. Echovita is an obituary website, not a flower company. The representative you spoke with is from Blooms Today. We will forward your complaint to make sure their representatives are more informed regarding funeral services. Thank you.
I was disappointed with the small size of the arrangement given the high price. The online picture of the arrangement I chose showed what seemed to be a good-sized vase full of flowers. In real life, it was not.
Hi Christine N.,
There are 3 sizes for each arrangement. Once you select a size, the approximate dimensions of the arrangement is provided beneath each photo. If you believe the arrangement that was delivered did not reflect the dimensions indicated, please call 1-800-522-8707. Thank you.
Easy to use. There were several options for us to choose from, including plants, which I prefer because they last.
The flowers were never delivered to the church. They were supposed to be delivered in the morning and I got an email after 6:00pm saying they were delivered.
I want my money refunded!
Hi Tracey W.,
You only received the delivery confirmation after 6:00p.m. However, as stated on your delivery confirmation email, your order was delivered at 9:45a.m. On August 24th, which was on time, since the flowers had to be there by 10:00a.m. No refund will be issued for this order. Thank you.
I ordered flowers for the wake. On the day of the wake I received a phone call saying the flowers could not be delivered because the service had already started. I was refunded, but very disappointed that I couldn't offer my condolences to the family when I wished to.
I ordered flowers for my uncle's funeral that I was unable to attend. I didn't hear until 5 days after the service, from Echovita, that they were unable to deliver the arrangement. I finally got my money back. But they kept the $4.50 service fee. That is what us honest people call stealing!
Hi Eddie V.,
We're terribly sorry to hear your order wasn't delivered. I'd like to clarify a couple things, since you made a couple false statements. First, Echovita didn't contact you, our partner, Blooms Today did, and it was 2 days later, not 5 days later, nevertheless, since you placed your order for delivery in under 24 hours, you should have been notified the morning of the service. Second, your order was $146.99, and we refunded you $146.99. There is no service fee of $4.50. You can contact your credit card company and ask them about it. Thank you.
Hidden charges automatically added. Suddenly the cheapest flowers are $80. And no competition offered.
Hi Mike M.,
There were no hidden charges on your order. If you are referring to the eternity candle, it is not a hidden charge, and you removed it from your order. Thank you.
We were extremely disappointed in the flowers that were delivered. They were nothing like the picture that we thought represented what we purchased. I have attached a photo of what was delivered.
Hi Glenda G.,
It looks like the local florist provided you with a substitution arrangement. If they didn't notify you in advance, please call 1-800-522-8707. Thank you.
I did not like the subtle upcharge I almost paid for a candle? Caught it before confirming. And never saw the flowers that I ordered and I attended the service. I called for confirmation of the order and they just said yeah we delivered them but there should be some confirmation because it's tacky to ask the loved ones of someone who just passed if they got your flowers and I paid over $100 for the order so yeah just not impressed with the process.
Hi Bill Y.,
You were sent a delivery confirmation via email from Blooms Today. Please check your spam. Thank you.
Will keep you posted nothing to rate thus far other than the candle 9.99 trying to slide that in not sure what that is for
I needed to send sympathy flowers from out of state. After ordering i realized the obituary had misspelled the name. I contacted to get the sympathy card and obit corrected and received a reply and the correction within a couple hours. The flowers were delivered in time for the service. Customer service was great.
Well it was simple straight forward and the pricing reasonable for such ease.
I am personally sick to death of every freaking entity thinking I have to take out time to give praise for them doing their darn job!
Well it was simple straight forward and the pricing reasonable for such ease.
Site was easy to navigate. Flowers were delivered promptly for visitation.
The online experience was great but I was unable to go physically to the funeral home so I have no idea if the flowers even got there.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dee R.,
If your order was delivered late, please call 1-800-522-8707, which was provided to you on your receipt. Since you placed your order on Echovita, which is an obituary website, the phone number listed on your Discover card would not be the number to call. This is why we provide you with the contact information both on your receipt, and on our website. Thank you.