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Echovita

3.7

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Echovita Reviews Summary

The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.

This summary is generated by AI, based on text from customer reviews

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160
shipping
6

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7,937 reviews

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Iowa
1 review
0 helpful votes
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Satisfied
April 20, 2023

Very efficient in shipping and the product was excellent.

Date of experience: April 20, 2023
Michigan
1 review
0 helpful votes
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Ripped off
May 20, 2023

We order a plant for a funeral. What was there was so tiny and it was dead. I was so embarrassed. When I called the number of the shop who sent the so called flowers. She sent me her order she received and in it it was for $50.00 not what I had paid. I paid over $77.00 and her paperwork stated to do 50.00. Total rip off

Echovita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 19, 2023
New Hampshire
2 reviews
0 helpful votes
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Disappointed
May 19, 2023

I ordered two arrangements and chose the largest option. I was very disappointed with the size and amount of flowers. To be honest, I was embarrassed. I should have realized since the pricing was far less than the local florist that I reviewed. The blue and white vase arrangement had one blue flower versus the picture that showed multiple various blue flowers.
The spray that I chose for my elderly aunts to give to their deceased brother in law, looked like piecesof greenery where falling out of it. The flowers were pretty, however, it was no where as full as the picture. I will never order through the funeral home website again. Sorry to say.

Echovita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 19, 2023
Colorado
1 review
0 helpful votes
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Failed to make the delivery.
May 19, 2023
Updated review

Failed to deliver the flowers l ordered for my brother's funeral.

Date of experience: April 19, 2023

Quick and easy to order
April 2, 2023
Previous review

Quick and easy to order

Date of experience: April 2, 2023
Indiana
1 review
0 helpful votes
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Northern Indiana Event
April 19, 2023

The process of going online to Echovita was very easy and painless. Very easy to navigate the site and pick the arrangement to be delivered. It was delivered on time and looked really good. I would highly recommend Echovita for a fast and easy process thru delivery.

Date of experience: April 19, 2023
Florida
1 review
0 helpful votes
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Terrible
May 19, 2023

Order flowers that were not delivered. Will never order from them again.

Echovita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 18, 2023
Texas
1 review
0 helpful votes
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Funeral Delivery
April 18, 2023

Very easy website to use. Great response when requested customer service.

Date of experience: April 18, 2023
Ohio
1 review
0 helpful votes
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Good Job!
April 18, 2023

Very nice selection of arrangements. Pricing was fair. And was told the flowers were so pretty. Arrived at the proper time.

Date of experience: April 18, 2023
Oregon
1 review
0 helpful votes
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Delivery was late!
May 17, 2023
Updated review

Nice and easy! I like that you can add more flowers easily.
After the order, it tells you that the company is in Canada, so there will be a foreign transaction fee on my card.

One hour and 11 minutes AFTER the funeral time, I was notified that the flowers could NOT be delivered as requested. I was asked to call Blooms Today to see if I could switch to a house instead. The flowers were then delivered the following day. They of course were lovely, but a day late for the funeral. The whole point of the flowers was to give support to the family; showing that friends were thinking of them during the funeral. A day late did not have the same impact.

Date of experience: April 16, 2023

Nice and easy!
May 2, 2023
Previous review

Nice and easy! I like that you can add more flowers easily.
After the order, it tells you that the company is in Canada, so there will be a foreign transaction fee on my card.

Date of experience: April 2, 2023
New Jersey
1 review
0 helpful votes
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Very tiny for the price
May 16, 2023

This was sent to a funeral home and was embarrassingly small arrangement for $100+ cost.

Date of experience: April 16, 2023
Texas
1 review
0 helpful votes
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Bad
May 16, 2023

The flowers didn't get delivered to the funeral. I ask a family member if they got the flowers. She said no. Will never use Echovita again!

Echovita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 16, 2023
Ohio
1 review
0 helpful votes
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Disappointed
May 16, 2023
Updated review

We were very disappointed with the small arrangement for the cost o $97.00. It was so small it was placed in the center of a table with pictures around it which almost made it impossible to see. It would have been nice to have dimensional information as part of the add for your offerings.

Echovita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 15, 2023

Very good selection and easy to order
March 30, 2023
Previous review

Very good selection and easy to order

Date of experience: March 29, 2023
Bahamas
1 review
0 helpful votes
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Funeral basket beautiful
April 15, 2023

Very easy to arrange and the basket was beautiful and delivered on time

Date of experience: April 15, 2023
Kansas
1 review
0 helpful votes
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Beautiful arrangement!
April 14, 2023
Updated review

I did order late on Thursday and florist must have worked overtime to get the arrangement delivered to the church just prior to the funeral service. The arrangement was gorgeous. In fact, it was the most impressive floral display that I have ordered for a funeral to date.
Thank you.

Date of experience: April 13, 2023

Quick Delivery
March 15, 2023
Previous review

Thank you for the quick delivery even though the shipment originated overseas from me.

Date of experience: March 15, 2023
Pennsylvania
1 review
0 helpful votes
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Extremely disappointing and I will never do business with them again.

Echovita attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 13, 2023
Texas
2 reviews
0 helpful votes
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Helpful
April 13, 2023
Updated review

There was an additional charge for an eternity candle. What is that? Problem with delivery but the company did not charge me.

Date of experience: April 13, 2023

There was an additional charge for an eternity candle
April 26, 2023
Previous review

There was an additional charge for an eternity candle. What is that?

Date of experience: March 27, 2023
New York
1 review
0 helpful votes
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Don't use
May 13, 2023

Too expensive. Was very disappointed in the amount of flowers and my friend owns a flower shop. Should have used her

Date of experience: April 13, 2023
Ohio
1 review
0 helpful votes
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Great job!
April 12, 2023

Great experience! We loved the simple steps that we needs to complete to get want we wanted.

Date of experience: April 12, 2023
California
1 review
0 helpful votes
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No purple flowers
April 12, 2023

I selected a white floral with scattered purple flowers, what was delivered was all white flowers with a blue ribbon?

Date of experience: April 11, 2023
Montana
1 review
0 helpful votes
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Regrettable choice
May 12, 2023

I was informed the day before the funeral that they could not ship the flowers to the funeral home in time for the viewing! They offered to send it to the widows home but that was totally unacceptable. They did give a speedy return of my money but the whole ordeal was extremely stressful. They should have never accepted my order.

Date of experience: April 11, 2023