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Echovita Reviews Summary
The company has garnered a mixed reputation, with notable strengths in the ease of ordering and timely delivery of floral arrangements, often praised for their quality and customer service responsiveness. However, significant concerns arise regarding unauthorized obituaries, which many customers find unethical and misleading, leading to confusion among grieving families. Additionally, issues with product quality, including discrepancies between ordered and delivered items, have been reported. Overall, while some customers appreciate the service, the company's practices surrounding obituaries and inconsistent product fulfillment have led to widespread dissatisfaction.
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Placed an order for flowers to be delivered at a funeral home in time for the wake. As I live in Florida and the Funeral home is in Hempstead New York. I received an email confirmation stating that the flowers were delivered. So naturally I called the funeral home to confirm receipt and the funeral advised that no delivery was received in my name or for the deceased. I called Blooms...and I told them my situation and the looked up my order and saw the same information stating that the flowers were delivered. The best part is that they quickly refunded me my money.
Easy buying experience! Transparent communication after the purchase as well!
I had a problem with unanticipated charges on check out.
I did not want the eternity candle but was billed for it anyway.
Weekend and other charges were not presented upfront
Was easy to order and was delivered on time. Always kept me informed on status of delivery.
I had a hard time trying to pick out the right flowers for my neice's funeral. But I did find was beautiful and everyone was impressed with them.
The flowers were lovely, just like the picture on the internet. Family were pleased with the vibrant flowers.
In a room full of flowers ours looked the nicest.
I would of been able to make a display for a lot less myself, I don't feel like I got my money's worth.
The arrangement was sent last minute for an upcoming service, and the recipient was very pleased with the quality.
Great pricing and flowers. Delivered on time. My family appreciated them.
The site knew what time the celebration of life was, but yet it didn't show up till 5 hours after and the family didn't get the flowers
Hassle free - definitelyppp your day off thanks again love for your help thanks again thank goodness thanks so happy thanksgiving thank everyone
Flowers were not delivered to funeral home.
Day of delivery we were notified that they had no one to deliver flowers.
Echovita could not provide the service I wanted. I was told they could not deliver the flowers because it was to far away.
Hi G. Michael S.,
We are sorry to hear your order was cancelled by the florist. Please understand that if, for any reason, the local florist assigned an order is unable to deliver that order, they are supposed to advise the customer as quickly as possible. I see that your order was cancelled within 24 hours of your order being placed. The florist acted as quickly as possible on their end, but we do understand this was an inconvenience to you.
Order did not get delivered but I was charged for the order anyway.
Everything was fine in the ordering process but I got no notice of delivery confirmation until I called a week later.
Delivered on time and a quality floral piece. Pat and his family are very appreciative and the experience was excellent.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cindy C.,
We are terribly sorry to hear that your order was not delivered. It is unacceptable to be notified the day of the delivery that your order cannot be delivered, unless the order was a same-day delivery, which in your case it was not. Typically, in this case, the local florist assigned your order should have been able to make the proper arrangements to have your order delivered on-time, otherwise you should have been contacted within 24 hours of your order being made, if not within a few hours.