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eCampus.com

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

Instant Feedback

23,587 reviews

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
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Excellent
February 17, 2025

I received the book quickly and the condition description was accurate. I'm glad I was able to get the book here rather than buying from Amazon, and it was much more affordable!

Date of experience: February 6, 2025
Ohio
1 review
0 helpful votes
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Super Easy
February 17, 2025

My daughter needed a book and every where sold out of it and she needed it in 2 days, we ordered it through e campus and got it by the next day. Very easy and highly recommend!

Date of experience: January 27, 2025
Rhode Island
1 review
0 helpful votes
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I was able to get one of the textbooks I needed in a timely manner, ordering via the express delivery option but my other textbook I had to cancel and find an ebook option instead because it was not even out packed in the warehouse yet, taking way longer than it said it would

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 6, 2025
Colorado
1 review
0 helpful votes
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Textbook
February 16, 2025

This was a super easy and fun experience. It was super easy to order and came fast

Date of experience: February 6, 2025
Texas
1 review
0 helpful votes
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Overall review
February 16, 2025

The process was easy, so that was a plus.
I wasn't as familiar with your establishment as I am others, therefore, I was a little nervous. I ordered from you and the other establishment the exact same day, minutes apart and I got my book from them weeks prior to getting yours. That was the primary reason for only three stars.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 6, 2025
New York
1 review
0 helpful votes
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I received my textbook
February 16, 2025

I got my textbook on time! Thank you thank you thank you thank you

Date of experience: February 6, 2025
Florida
1 review
0 helpful votes
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Amazing!
February 16, 2025
Updated review

So easy and wonderful! I keep coming back! This is my second order! Thank you!

Date of experience: February 6, 2025

Great
February 16, 2025
Previous review

It was great, Thanks! I really loved the condition of the book and how much it helped me. I appreciate your service and the condition of the book. Thanks!

Date of experience: February 6, 2025
Michigan
1 review
0 helpful votes
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Fine
February 16, 2025

Mary experience was fine and I received my product as described. Thank you very much for your assistance.

Date of experience: February 6, 2025
Nebraska
1 review
0 helpful votes
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Review
February 16, 2025

It arrived on time and in good condition. Everything worked out fine.

Date of experience: February 6, 2025
Erin C. — eCampus.com Rep
over a year old

Thank you for your feedback! -eCampus

California
1 review
0 helpful votes
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Stop emailing me
February 16, 2025

Mostly fine except now you're making me fill this out. And you have character requirements.

Date of experience: February 6, 2025
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

Massachusetts
1 review
0 helpful votes
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Idk
February 16, 2025

It was good came on time glad to have my book for school I guess.

Date of experience: February 6, 2025
South Carolina
1 review
0 helpful votes
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On time, on target
February 16, 2025

I had no problem with the transaction. I was able to get what I needed when I needed it.

Date of experience: January 16, 2025
Erin C. — eCampus.com Rep
over a year old

Thank you for your feedback and for choosing eCampus!

Ohio
1 review
0 helpful votes
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So far so good
February 16, 2025

My son received the book timely and is using it now. Smooth process

Date of experience: February 6, 2025
Ohio
1 review
0 helpful votes
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Pretty good!
February 16, 2025

It was an okay delivery time. It came a little bit passed the original delivery date but all in all, it was good.

Date of experience: February 6, 2025
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

Colorado
1 review
0 helpful votes
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N/A
February 16, 2025

Good, very good, great, ecstatic, wonderful, I will use it again

Date of experience: February 6, 2025
Maryland
1 review
0 helpful votes
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Good experience
February 16, 2025

My experience was good and had no problems at all. I typically order all the books from here for my daughters college classes.

Date of experience: February 6, 2025
Massachusetts
1 review
0 helpful votes
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Order Received after date of delivery
February 16, 2025

I received my order after the date that I was notified the order was delivered.

Date of experience: February 6, 2025
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

1 review
0 helpful votes
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Very cumbersome and inaccurate site
February 16, 2025

I consistently had to contact the site because it would refuse my payment method hours/to days after order was placed. Shipping was not as promoted. I purchased a book from your market place also. A week after the order was placed I was notified that they were unable to fulill the order. I attempted to work with customer service on three seperate occasions but got scripted responses and $5 off a future order. These text books are needed for a college course and the delays did not fit my needs even though I purchased the books in an attempt to be prepared.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 6, 2025
Massachusetts
1 review
0 helpful votes
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Great service done in a timely manner
February 16, 2025

Good shipping Good shipping Good shipping Good shipping Good shipping Good shipping Good shipping Good shipping

Date of experience: February 6, 2025
Minnesota
1 review
0 helpful votes
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This is my third time trimg to order this book, both times before it was canceled for no reason. I just want the book

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 5, 2025