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eCampus.com

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,532 reviews

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Ohio
1 review
0 helpful votes
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Alright
February 21, 2025

It said it was delivered but i actually received it a week later.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 10, 2025
California
1 review
0 helpful votes
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Thanks
February 21, 2025

No issues. Arrived on time, as promised. Will use the site again for sure.

Date of experience: February 10, 2025
Illinois
1 review
0 helpful votes
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Good
February 21, 2025

Good A a. A a a a a. A a a a a. A a a a a. A a a a a a. A a a a a a a a a a a. A a a a a aa

Date of experience: February 10, 2025
California
1 review
0 helpful votes
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All But One
February 20, 2025

I didn't know until after my others had shipped that one of my books wasn't coming. It delayed me ordering it from elsewhere which is hard at the beginning of the semester. Otherwise, good as usual.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 10, 2025
Texas
1 review
0 helpful votes
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Ecampus hooked it up
February 20, 2025

I recieved my book in a timely manner. And it was in good shape. Thanks ecampus.

Date of experience: February 10, 2025
Erin C. — eCampus.com Rep
over a year old

Thank you for the awesome review! -eCampus

Ohio
1 review
0 helpful votes
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Great services
February 20, 2025

Took a little longer to be shipped but still got it quicker then I would if I had ordered through Amazon!

Date of experience: February 10, 2025
Illinois
1 review
0 helpful votes
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Great
February 20, 2025

The delivery was good and delivered to the right place with no damage.

Date of experience: February 10, 2025
Maryland
1 review
0 helpful votes
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Got book fast
February 20, 2025

Standard shipping was good and fast. I received my book within the estimated time given.

Date of experience: February 10, 2025
New York
1 review
0 helpful votes
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Great service
February 20, 2025

Received my order on time and in good quality. The sell-back feature with included box is an excellent idea.

Date of experience: February 10, 2025
Connecticut
1 review
0 helpful votes
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No Complaints
February 20, 2025

The entire process was smooth and went without a hitch. Delivery was in like 3 days at most and textbook was in great shape. Wonderful experience. 10/10 would recommend

Date of experience: February 10, 2025
California
1 review
0 helpful votes
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Affordable and timely
February 20, 2025

Received the book that I needed in a timely manner. It's in decent condition for an affordable price. Thank you.

Date of experience: February 10, 2025
Iowa
1 review
0 helpful votes
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Horrid transaction experience
February 20, 2025

Ordered my books almost a month before classes started. The books weren't actually shipped until a WEEK before classes began, when I actually needed them in order to begin work due the first day of class. When I tried contacting eCampus asking where my books were, I got zero help. Never again.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 5, 2025
New York
1 review
0 helpful votes
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Mastering ArcGIS Pro
February 20, 2025

Awesome. I will now add 50 more random characters. Good luck eCampus!

Date of experience: February 10, 2025
California
1 review
0 helpful votes
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Smooth & Easy
February 20, 2025

I ordered the book for a great price and it was in great condition.

Date of experience: January 16, 2025
Colorado
1 review
0 helpful votes
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It showed up
February 20, 2025

Nothing to note. It came, a little dirty but not bad. Shipping form was included.

Date of experience: February 10, 2025
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

Texas
1 review
0 helpful votes
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Excellent no problems
February 20, 2025

Best experience no problems received it on time I was hoping nothing went wrong and it didn't

Date of experience: February 10, 2025
Florida
1 review
0 helpful votes
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I wanted the eBook, but was only given the hard copy as an option, and then only as a rental for $80. That's nuts.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 10, 2025
Nebraska
1 review
0 helpful votes
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It was good
February 20, 2025

Delivery was fast and process was easy so overall a good experience

Date of experience: February 3, 2025
Erin C. — eCampus.com Rep
over a year old

Thank you for the great review! -eCampus

Missouri
1 review
0 helpful votes
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N/A
February 20, 2025

I thank you for my book I really appreciate you for ensuring my book make it on time.

Date of experience: February 10, 2025
Georgia
1 review
0 helpful votes
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2 thumbs up!
February 20, 2025

To rent this book was cheaper than I thought amd the delivery process was fast and smooth!

Date of experience: February 27, 2025