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eCampus.com

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


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Use Coupon Code SITEJABBER for 3% Off Your Order!
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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,521 reviews

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Indiana
1 review
0 helpful votes
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Cancelled my order
September 5, 2025

Cancelled my order after couple days of waiting for textbook. Never received an email or text message about it. Had to reach out to see what happened. Now will have to wait more time to receive it.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 23, 2025
Tennessee
1 review
0 helpful votes
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Cancelled Order
September 5, 2025
Updated review

Apparently there was an issue with payment. Rather than being given an opportunity to fix the issue, the whole order was cancelled which really impacted my Freshman college student. When I reached out to customer service - which is incredibly difficult to do with ecampus.com, I was told I had to start all over with a new order.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 25, 2025

Thanks a lot!
September 2, 2025
Previous review

Thanks a lot!

Date of experience: August 22, 2025
Illinois
1 review
0 helpful votes
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Excellent
September 5, 2025
Updated review

Awesome everything was great and and easy process. Will definitely use again.

Date of experience: August 26, 2025

EVERYTHING WAS GREAT
August 18, 2025
Previous review

EVERYTHING WAS GREAT

Date of experience: August 8, 2025
Georgia
1 review
0 helpful votes
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E Dooling
September 5, 2025

Quick and easy. Great service. Books have always arrived quickly.

Date of experience: August 26, 2025
California
1 review
0 helpful votes
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Rented digital textbooks for this semester since I used just one last semester and it was reliable and convenient. Passed my class!

Date of experience: August 26, 2025
Pennsylvania
1 review
0 helpful votes
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Payment & accoiunt
September 5, 2025

1. Making an account was not easy. The verification code didn't always come through.
2. None of my coupon codes worked. Not the 5% emailed to me from YOU nor the ecampus 3% off.
3. I SHOULD be refunded the money (5%).
4. I will be looking at other places to buy books next semester!

Date of experience: August 26, 2025
Puerto Rico
1 review
0 helpful votes
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Concern
September 5, 2025
Updated review

It's good though I bought it but still it says rental, just …?

Date of experience: August 26, 2025
Erin C. — eCampus.com Rep
7 months ago

Thank you for shopping at eCampus!


Better
February 6, 2025
Previous review

I bought the book but still says rental copy why? It is really what I needed
Thank you

Date of experience: January 27, 2025
Indiana
1 review
0 helpful votes
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Unexpected cancel
September 5, 2025

Two of my books were delivered very quickly and i am satisfied with the quality of them. However the third did not arrive on time and when i went to check, my order was cancelled without me knowing.

Date of experience: August 26, 2025
Erin C. — eCampus.com Rep
7 months ago

Thank you for shopping with us! -eCampus

Indiana
1 review
0 helpful votes
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Slow shipping
September 5, 2025

It took 13 days after ordering my book to actually receive it. I didn't get it until the second week of classes. Luckily my professor posted the first few chapters online for this exact scenario, but it easily could have gone the other way. Not ideal.

Date of experience: August 26, 2025
Erin C. — eCampus.com Rep
7 months ago

Thank you for shopping with us! -eCampus

California
1 review
0 helpful votes
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A little pricey
September 5, 2025
Updated review

Easy to find my book. I feel like it was a little pricey for a rental

Date of experience: August 26, 2025

Pricey even for rentals
August 19, 2025
Previous review

Pricey even for rentals

Date of experience: August 8, 2025
Indiana
1 review
0 helpful votes
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Lack of options
September 5, 2025

Should have been more accessible for students that want a hard copy and can'tafford the higher price of a new book

Date of experience: August 26, 2025
Erin C. — eCampus.com Rep
7 months ago

We offer several rental/purchase options on most books. Thank you! -eCampus

California
1 review
0 helpful votes
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Good
September 5, 2025

My experience with my book was absolutely smashing and easy

Date of experience: August 25, 2025
Erin C. — eCampus.com Rep
7 months ago

Thank you for your feedback and for shopping with us! -eCampus

Oklahoma
1 review
0 helpful votes
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Awesome
September 5, 2025

Fast shipping! Great condition. Love the book. Has a lot of information.

Date of experience: August 25, 2025
Texas
1 review
0 helpful votes
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Great
September 5, 2025

Third time ordering. Very easy and reliable service and delivery

Date of experience: August 25, 2025
North Carolina
1 review
0 helpful votes
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Easy online to navigate
September 5, 2025
Updated review

Fast and easy to navigate very accurate. Love how is gives you many options just wish shipping was free for students

Date of experience: August 25, 2025

Very Quick and easy Great Prices
August 26, 2025
Previous review

Very Quick and easy Great Prices

Date of experience: August 15, 2025
California
1 review
0 helpful votes
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Reliable
September 5, 2025

I used thhis site to get all my books for grad school, and I got them in a timely manner.

Date of experience: August 25, 2025
Illinois
1 review
0 helpful votes
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More time
September 5, 2025

It would be nice to have a little more time to return a book after a semester than requesting it back immediately. It is sometimes difficult to get it to a shipping center immediately.

Date of experience: August 8, 2025
Erin C. — eCampus.com Rep
7 months ago

We offer a free extension up to 14 days on all rentals. Please reach out to our customer support team by visiting our help desk at https://www.ecampus.com/help/help-desk. Thank you for choosing eCampus!

Texas
1 review
0 helpful votes
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Great prices
September 5, 2025

I am happy that the book I needed was cheaper than other websites.

Date of experience: August 25, 2025
Florida
1 review
0 helpful votes
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Could not access details for point redemption when redeeming
September 5, 2025
Updated review

The details for point redemption could not pull up, I found out after I redeemed my points that it did not count for the marketplace. This should be more clear on your website.

Date of experience: August 25, 2025
Erin C. — eCampus.com Rep
7 months ago

Hi Theresa! Your $15 discount from the Ewards was applied to your order. Thank you for choosing eCampus!


Easy to navigate and place order
March 7, 2025
Previous review

Easy to navigate and place order

Date of experience: February 25, 2025
Texas
1 review
0 helpful votes
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Loved the experience
September 5, 2025
Updated review

Loved the experience, super easy to order, affordable prices

Date of experience: August 25, 2025

It was a very easy process and enjoyable
August 20, 2025
Previous review

It was a very easy process and enjoyable.

Date of experience: August 9, 2025