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eCampus.com

4.3

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Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,457 reviews

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Washington
1 review
0 helpful votes
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The confirmation email we received (same day as purchase) indicated that the text book was back ordered by about a month, however, we received the book the following week! During that week, we were given a loaner book from the school that could be used thru the duration of the class, but it was a different edition, so there would be a few things that would need more steps in finding information throughout the classroom projects. After receiving the loaner book from the school the next day, we cancelled the book purchased through eCampus via email. We did not receive a notification of the cancelled order. Then it arrived a couple days later. We are glad to have the correct book, however, it would have simplified much on our end if we had understood the time frame was not going to be so short in receiving that order. It caused extra efforts/steps on our end to take care of our needs when we thought things were all set (& they really were!), but were informed differently on that "delay". In the end, we have the book and are happy with the quality, it just took time away from our already full schedules, which is the real frustration. It is understandable, during these logistically strained times, that it is hard to estimate time frames, we are hopeful that this will be easier to navigate for all by next year.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 10, 2021
New York
1 review
0 helpful votes
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It was satisfactory
October 10, 2021
Updated review

I was disappointed that with rentals you cannot order 2 copies of a book. I needed to buy 2 copies - one for me and one for my classmates who does not have a credit card

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 10, 2021

I was disappointed that with rentals you cannot order...
September 30, 2021
Previous review

I was disappointed that with rentals you cannot order 2 copies of a book. I needed to buy 2 copies - one for me and one for my classmates who does not have a credit card

Date of experience: August 30, 2021
New Jersey
1 review
0 helpful votes
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Excellent service
September 10, 2021

Very pleasing and great time for the delivery great for when your campus doesn't have a book in stock

Date of experience: September 9, 2021
Minnesota
1 review
0 helpful votes
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S
September 9, 2021

Dhhhhhhhhhhs. S a à à s. A s s s s s s. S s s s s s s

Date of experience: September 9, 2021
Erin C. eCampus.com Rep
over a year old

Thank you for shopping with eCampus!

Georgia
1 review
0 helpful votes
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I placed an order on 8/17, there were no disclaimers about a delay, high volume season or anything else (honestly every time school starts it would be high volume season and therefore an anticipated event). I received no notice of delays and had to follow up repeatedly to get the status because when I look online it says 'awaiting shipment from our trusted supplier'. Today is 9/9 and at this point I just want to cancel since it hasn't even shipped yet but for some reason they will not allow it. I have to wait until it is delivered and then return it. It is now expected to be shipped around 9/13 (shipped not delivered). No prior communication on delay, no updates provided until I wanted to cancel. So if you can't wait 30 days or more to receive a book DO NOT Order. They misrepresent themselves as 'fast' - it would have been easier to order ANYWHERE else. DO not recommend - 1 star is generous.

Date of experience: September 9, 2021
Texas
1 review
0 helpful votes
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My experience
September 9, 2021

Good and easy experience. The shipping wasn't too long and the book was in good condition for me to use.

Date of experience: September 8, 2021
Texas
2 reviews
0 helpful votes
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Book purchase
September 8, 2021

Very easy process. Got the book within a few hours. Easy to navigate through the ebook

Date of experience: September 8, 2021
Arkansas
2 reviews
0 helpful votes
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Worked out
September 8, 2021

It was good needed a book for class and couldn't find it anywhere else so worked out great

Date of experience: September 8, 2021
Erin C. eCampus.com Rep
over a year old

Thank you for shopping with eCampus!

New York
1 review
0 helpful votes
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Quick Shipping
September 8, 2021

Good business policies, low price, quick shipping. I will use eCampus again!

Date of experience: September 8, 2021
Texas
1 review
0 helpful votes
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No Drama discipline
September 8, 2021

Quick delivery. Faster than expected and packaged very well to protect the book.

Date of experience: September 7, 2021
Massachusetts
1 review
0 helpful votes
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UMass Student
September 7, 2021

It was easy and fast to find what I needed and receive it on time.

Date of experience: September 7, 2021
Erin C. eCampus.com Rep
over a year old

Thank you! -eCampus

Florida
1 review
0 helpful votes
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Fast delivery
September 7, 2021

Overall well, revived my book on time. The book was ok brand new conditions.

Date of experience: September 7, 2021
Washington
1 review
0 helpful votes
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I bought this item hoping for the book as well as the supersite and websam codes AS THE TITLE SAID. The item didn't include the codes and I had to pay the high price for them on the official website

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 6, 2021
Virginia
1 review
0 helpful votes
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Great!
September 7, 2021

My packages came exactly when I needed them and in great condition

Date of experience: September 6, 2021
New York
1 review
0 helpful votes
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Good
October 7, 2021
Updated review

It's a good book that came from the website ecampus

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 6, 2021

Why are they so expensive youre telling me the book...
September 26, 2021
Previous review

Why are they so expensive youre telling me the book is worth $94 to have for one class for 3 months?

Date of experience: August 27, 2021
California
1 review
0 helpful votes
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Big savings
September 6, 2021

As a college student I always try to find ways to save money on books that I'm just going to be using one semester, so renting them from e campus has really saved me from spending more than $100 for one book.

Date of experience: September 6, 2021
Georgia
1 review
0 helpful votes
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Great services
September 6, 2021

I had no problems ordering or getting my book, plus it was cheap! Will be using again!

Date of experience: September 6, 2021
Illinois
1 review
0 helpful votes
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Great pricing!
September 6, 2021

So happy I found this site to rent my books, pricing is amazing!

Date of experience: September 5, 2021
South Carolina
1 review
0 helpful votes
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Great quality
September 6, 2021

I was expecting this book to come in later and it surprised me! Thank you ecampus for a great quality book (even though I purchased a used book - it looks brand new). Thank you! Was worth the price.

Date of experience: September 5, 2021
Ohio
1 review
0 helpful votes
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It was fast and easy
September 4, 2021
Updated review

Really simple lots of choices! Only you carried the books I needed for school.

Date of experience: September 4, 2021

Really simple lots of choices!
August 16, 2021
Previous review

Really simple lots of choices!

Date of experience: August 16, 2021