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eCampus.com

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,468 reviews

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Texas
1 review
0 helpful votes
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Rent buy from ecampus!
February 8, 2022

This was my first time using ecampus & I have no complaints. Good price. Book is in good condition.

Date of experience: February 8, 2022
Tennessee
2 reviews
0 helpful votes
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Excellent service
February 8, 2022

Items were easy to find on website. Prices were great value for what I ordered.

Date of experience: February 7, 2022
Massachusetts
1 review
0 helpful votes
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Everything as expected
February 7, 2022

No hiccups. Got my book on time; it's in great shape

Date of experience: February 7, 2022
Florida
1 review
0 helpful votes
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Great
February 7, 2022

So glad I went with ecampus- Yes, it looks like a scam site, but it isnt! I went with my gut ordered my rental book (which looked new) and received it in a few days. So happy!

Date of experience: February 7, 2022
Wisconsin
1 review
0 helpful votes
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Engineering economy
March 9, 2022

Book arrived on time, but was in bad condition (tapped together and close to falling apart on the binding).

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 6, 2022
New York
1 review
0 helpful votes
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Quick and Easy!
February 6, 2022

Products arrived quickly and the ship date was updated to arrive sooner.

Date of experience: February 6, 2022
Erin C. — eCampus.com Rep
over a year old

Thank you! -eCampus

Texas
1 review
0 helpful votes
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Little review
February 5, 2022

Fine, it was really really really really really fine

Date of experience: February 5, 2022
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

New York
1 review
0 helpful votes
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Good
February 5, 2022

Good good good good good good good good good good good

Date of experience: February 5, 2022
Maryland
1 review
0 helpful votes
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Right on tim
February 5, 2022

I ordered the book January 25th and it came February 4th. The price was decent and the came wrapped and new.

Date of experience: February 5, 2022
New York
1 review
0 helpful votes
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Relevant info was not provided prior to orvat time of order about the subsequent need for a recipient to have to create an online account with ECampus (if they didn't already have one) n order to subsequently redeem an eBook through VitalSource Bookshelf.
Despite eCsmpus obviously being cognizant of what would be needed when one enters a recipient's email address, it is not clear how a customer would have somehow even known that the recipient would have needed to do that by virtue of the purchaser simply just adding the recipient's email address into the recipient field, when yet there is nothing indicating that the recipient would need to create an account if they didn't already have one.

Where does it show this relevant info for a customer to see when purchasing an item for someone else?

ECampus may have this relevant info in their system, however that does not equate to meaning that a customer is somehow supposed to be aware of that when that is not even reflected anywhere on the ordering page, nor on the item description page.

The website simply just only showed a field to enter an email address of a person that I was purchasing the item for. It did not say anything that would have made me aware that person would have needed to have or create an eCampus account.

It would have been nice and better for eCampus to make this kind of important relevant info clear and obvious on the ordering page to customers prior to or at the time of order.
Instead of choosing to not put that info there, and presuming that customers would somehow know that would be needed to be done, only for this to cause unnecessary delays with my son not being able to access his course material in order to have his eBook in time for his class.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 4, 2022
Pennsylvania
1 review
0 helpful votes
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Review
March 6, 2022

My experience with Ecampus was overall pretty good.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 4, 2022
Virginia
1 review
0 helpful votes
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Price
February 4, 2022

I was able to find my book at a lower price on another website. It was a total of $50. Although that happened customer service was able to help me return my book,

Date of experience: February 4, 2022
Illinois
1 review
0 helpful votes
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Hostage due to Covid
February 4, 2022

Hostage due to Covid. I have enrolled in an EMT class in Montana at flat head community college. The bookstore did not have the required text at the cost of $59 as due to a supplier problem. The only way we could get the textbook for the class that began was through email or directly to the publishing company. However I feel like we were all being taken advantage because the price range for rental was more than the cost of the text. Then you had to return the text to eCampus after the class. Cost for textbooks were in the $300 range. I think we're all being taken advantage of and being ripped off by the system.

Date of experience: February 4, 2022
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

Texas
2 reviews
0 helpful votes
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Very good experience. The book is very beautiful. I received the book in a timely manner. However, the expedited shipping was too expensive.

Date of experience: February 4, 2022
Wisconsin
1 review
0 helpful votes
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February 4, 2022

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Date of experience: February 3, 2022
California
1 review
0 helpful votes
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Awesome
February 3, 2022

Love it. They are trustworthy and have great prices. Got my class textbook that would've been 33bucks for only six dollars

Date of experience: February 3, 2022
Massachusetts
1 review
0 helpful votes
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Low prices for two books I needed. Shipping was free and timely.

Date of experience: February 3, 2022
Texas
1 review
0 helpful votes
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Uh
February 3, 2022

Great so now I have to type 50 characters to continue

Date of experience: February 3, 2022
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

New York
1 review
0 helpful votes
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Recommend
February 3, 2022

Shipped quickly. I ended up having to return this book and it was easy.

Date of experience: February 3, 2022
California
1 review
0 helpful votes
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ME 180 eBook
February 3, 2022

Everything went smooth, can't complain at all! Book was available as soon as I needed it.

Date of experience: February 3, 2022