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eCampus.com

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

Instant Feedback

23,540 reviews

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
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NA
September 11, 2022

NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA NA

Date of experience: September 10, 2022
Pennsylvania
1 review
0 helpful votes
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Mid
October 10, 2022

My experience was mid and I don't need the book anymore

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 10, 2022
New York
1 review
0 helpful votes
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Great!
September 10, 2022

I wasn't sure how reliable this website would be, but I wasn't let down! The book I rented came in mint condition.

Date of experience: September 10, 2022
New Jersey
2 reviews
0 helpful votes
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Great experience
September 9, 2022

I had a great experience ordering from you. Thanks

Date of experience: September 9, 2022
Texas
1 review
0 helpful votes
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Rental for school
September 9, 2022

Fast and easy process. Would recommend to my friends and family for text books

Date of experience: September 9, 2022
Illinois
1 review
0 helpful votes
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Pleasant Experience
September 9, 2022

Very Pleasant experience with ecampus always. Delivery always

Date of experience: September 9, 2022
Minnesota
1 review
0 helpful votes
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N/a
September 9, 2022

Would be a better experience if i don't have to fill out 10 minutes worth of prompts after receiving the product.

Date of experience: September 9, 2022
California
1 review
0 helpful votes
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Quick and accurate
September 8, 2022

Easy ordering and quick delivery will shop again when the school bookstore is more expensive and out of what we need!

Date of experience: September 8, 2022
Georgia
1 review
0 helpful votes
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To pay several hundred dollars for a book they cannot even invest in a cover for is ridiculous. Amazon and the on campus bookstore had little stock and higher prices.

Date of experience: September 8, 2022
Oregon
1 review
0 helpful votes
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Received
September 8, 2022

On time and in good order. No complaints at all. All is good

Date of experience: September 8, 2022
Washington
1 review
0 helpful votes
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Quick delivery great price
September 7, 2022

It was very easy to locate the book I needed and checkout was fast and efficient!

Date of experience: September 7, 2022
Michigan
1 review
0 helpful votes
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Math in Our World
October 7, 2022

Good condition, please give me details as to how to return the book when the time comes

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 7, 2022
Arizona
1 review
1 helpful vote
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I sent 3 books in the same package to this awful company in June 2022. First, they said that they had to verify with the publisher that the books were authentic. It took over a month to be paid on 2 of the books. Then when I inquired about the third book I was told that they never received it. After explaining that all the books were in the same box, they claimed to have received the book but routed it to their specialty warehouse department for an inspection of the items quality and said that it could take 60 days longer. Today, September 7,2022, I received an email stating that the last book was an instructors edition and they weren't going to pay me for it, but I could pay their flat fee of $10 to get the book back. It was NOT an instructors copy. The book was literally just $5 and they know I won't pay $10 to get a $5 book returned! I always stamp my books before sending them to these companies to verify that it is the same book I mailed to them. I asked for a picture of the instructors book along with a picture of the stamp in back... crickets. Use one of the other buyback companies. I suspect the high rating this company has is from FAKE reviews.

Date of experience: September 7, 2022
Maryland
1 review
0 helpful votes
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First time ordering
September 7, 2022

Great experience ordering and arrived quickly. Only place I could find this textbook.

Date of experience: September 7, 2022
Pennsylvania
1 review
0 helpful votes
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Good book
September 7, 2022

Book took a while to get here but the book was good I

Date of experience: September 6, 2022
New York
1 review
0 helpful votes
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Good
September 6, 2022

So far is good. Nothing further to mention at this moment.

Date of experience: September 6, 2022
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping with us! -eCampus

Virginia
1 review
0 helpful votes
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Review
September 6, 2022

Needed a textbook for class and got this one cause it was the first i found

Date of experience: September 6, 2022
South Carolina
1 review
0 helpful votes
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Review
September 6, 2022

The entire process from start to finish was quick and easy. Thank you!

Date of experience: September 6, 2022
Wisconsin
1 review
0 helpful votes
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Damaged Book
September 6, 2022

The overall experience was very good. The book I received has a damaged binding, I'm hoping that I don't receive damage charges.

Date of experience: September 6, 2022
Michigan
1 review
0 helpful votes
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Good
September 6, 2022

Cheapest option available aside from Ebook versions

Date of experience: September 5, 2022