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eCampus.com

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,530 reviews

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Florida
1 review
0 helpful votes
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Thanks
August 9, 2023

Came quick, in good condition, and best of all, very inexpensive!

Date of experience: August 9, 2023
Ohio
1 review
0 helpful votes
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Shipping
August 9, 2023

Shipping was fast even from third party vendor. Can't beat the pricing. Books were not in a great condition from previous owners. Still had post it notes everywhere.

Date of experience: August 8, 2023
Erin C. eCampus.com Rep
over a year old

Thank you for shopping with us. If the rental is in bad condition, please contact customer service at https://www.ecampus.com/help/help-desk, Your account will need to be documented, so you are not charged for any damages at the end of the rental term. Thank you! -eCampus

Illinois
1 review
0 helpful votes
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Fine
August 7, 2023

The experience was fine. I just think books are way expensive even when "renting" them.

Date of experience: August 7, 2023
California
1 review
0 helpful votes
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School book
August 7, 2023

Easy to find and order all the books I needed for my kids!

Date of experience: August 7, 2023
Pennsylvania
1 review
0 helpful votes
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Great Experience!
August 6, 2023

Easy-to-use website, had many elsewhere unavailable titles I was looking for, good price, paperback version rather than e-textbook

Date of experience: August 5, 2023
California
1 review
0 helpful votes
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Elementary Statiztics
August 5, 2023

Book arrived on time, good price. Would recommend.

Date of experience: August 5, 2023
Colorado
1 review
0 helpful votes
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Simple, navigable website with quality selection of required books for our kid's high school.

Date of experience: August 4, 2023
Illinois
1 review
0 helpful votes
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The site is easy to use and lets you compare prices for what suits best for your needs.

Date of experience: August 2, 2023
Erin C. eCampus.com Rep
over a year old

Thank you for your feedback and for choosing eCampus!

California
1 review
0 helpful votes
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Book was in awful condition
September 1, 2023

My book was in terrible condition. I had to return. I'm hoping they will send me a replacement.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 1, 2023
Missouri
1 review
0 helpful votes
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App
July 31, 2023

Easy to use. Found what I was looking for with in mins.

Date of experience: July 31, 2023
Florida
1 review
0 helpful votes
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User friendly website navigation, affordable and comparable prices, great array of options, whether purchasing or renting. Quick processing and shipping times

Date of experience: July 31, 2023
Oregon
1 review
0 helpful votes
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Fair
July 31, 2023

Fair recycled books for fair price. Thank you ecampus

Date of experience: July 30, 2023
Erin C. eCampus.com Rep
over a year old

Thank you for choosing eCampus!

Texas
1 review
0 helpful votes
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Easy to Rent
July 28, 2023

This site made it easy to order a rental book for my course.

Date of experience: July 28, 2023
Florida
1 review
0 helpful votes
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Scam
August 23, 2023

This has been a horrible experience two times in a row. I ordered my textbook the first time, and the order was canceled for no apparent reason. I contacted customer service, and all they could offer is a refund and $5 credit. I searched for the textbook again, and it was again available from the same seller and for the same price. I ordered the book again. A week later, I got a notice that the book I paid for was no longer available, and my order was canceled. There is something suspicious about the whole experience and random cancelation of my orders. Needless to say, I will not use this place for my textbook needs.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 24, 2023
Florida
1 review
0 helpful votes
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Rapid delivery!
July 24, 2023

The transaction went smooth and the book looks brand new. It was the lowest price I found.

Date of experience: July 24, 2023
Tennessee
1 review
0 helpful votes
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Satisfied
July 24, 2023

—————————————————————————————————————————————————-

Date of experience: July 23, 2023
Erin C. eCampus.com Rep
over a year old

Thank you! -eCampus

Colorado
1 review
0 helpful votes
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Great!
July 23, 2023

Book was received quickly and in great condition. There was no writing or highlighting in the book.

Date of experience: July 22, 2023
North Carolina
1 review
0 helpful votes
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It took several tries before my account was established and I was able to purchase the online textbook.

Date of experience: July 22, 2023
Erin C. eCampus.com Rep
over a year old

Thank you for shopping with us! ECampus

California
1 review
0 helpful votes
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MIS 101
August 20, 2023

It was a worst experience, I ordered book on June 11 and it was told that I will receive my book on June 19, but their shipping is so worst that I got my book on June 21, two days late.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 21, 2023
Mississippi
1 review
0 helpful votes
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Data Science textbook order
July 21, 2023

The delivery time was quick and efficient, and I enjoyed using eCampus's services.

Date of experience: July 21, 2023