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eCampus.com

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

Instant Feedback

23,612 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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Book never shipped
January 28, 2024

I was still charged $0.99 for a book that never shipped. I didn't get a status update for over a week after paying the entire balance. Inventory status is not stated clearly on eCampus.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 1, 2024
Mississippi
1 review
0 helpful votes
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Awesome
January 1, 2024
Updated review

So easy to get the text books our daughter needs for college!

Date of experience: January 1, 2024

Awesome—easy access
August 21, 2023
Previous review

Awesome—easy access

Date of experience: August 21, 2023
Virginia
1 review
0 helpful votes
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Works as described
January 1, 2024
Updated review

Works as described. Adding on 50 characters because Ecampus said so.

Date of experience: December 31, 2023

A good site.
August 25, 2023
Previous review

A good site if every other site is overpriced. Okay 50 characters 1234567890.

Date of experience: August 24, 2023
Maryland
1 review
0 helpful votes
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Quick and efficient
December 29, 2023

Delivery was quick and price was much better than buying a book. Happy overall

Date of experience: December 29, 2023
Louisiana
1 review
0 helpful votes
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Very dissatisfied
January 27, 2024

I have still not received my order. This is very poor customer service!

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 28, 2023
Pennsylvania
1 review
0 helpful votes
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Absolutely awful transaction.
January 2, 2024
Updated review

Eight days after I was told to expect my order, the order was cancelled. Three days before Christmas. I guess I should be happy that at least they say they'll refund the price to my card. I was able to find the item from a different seller, & am told it has already shipped, but if course that doesn't help for Christmas. It wouldn't have been so bad if I hadn't lost that week expecting it.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 25, 2023

Exactly what I was looking for
December 12, 2023
Previous review

Exactly what I was looking for. Found it right away, for better price than the big box stores.

Date of experience: December 11, 2023
Minnesota
1 review
0 helpful votes
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Good
December 24, 2023

Good, super good, quite excellent one may say, ten out of ten would recommend

Date of experience: December 23, 2023
New York
1 review
0 helpful votes
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Bait & Switch
December 29, 2023

I was led to this site by the promise of item availability; however, weeks after order placement, and days before the item was needed I was advised there was a stock shortage. I now have no time to find a suitable replacement. Needless to say, I am highly disappointed.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 22, 2023
California
2 reviews
0 helpful votes
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Great Job
December 20, 2023

Thanks I needed this book immediately and eCampus came through on time.
Thank you

Date of experience: December 20, 2023
Illinois
1 review
0 helpful votes
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So I rented a book and it was already an older book when I received it not in new condition. When I returned it I got charged for damages. The book stayed on my backpack and I literally only used it like 2-3 times. When I received the book it was already damaged.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 13, 2023
New Hampshire
1 review
0 helpful votes
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A little worn
December 9, 2023

It was easy finding the book. The price for rental was decent. The product that arrived was ok, nothing great. But the shipping felt like it took forever!

Date of experience: December 9, 2023
Erin C. — eCampus.com Rep
over a year old

Hi Diana! Thank you for your feedback and for choosing eCampus!

Texas
1 review
0 helpful votes
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The books I need are rarely available and when my professor changed my books, I had to return them. ECampus falsely claimed that my books were not in returnable condition and kept my money. This needs to be rectified immediately. I have informed the BBB and expect a prompt response.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 3, 2023
Oregon
2 reviews
0 helpful votes
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Review on Chem book
December 2, 2023

This book was required for my online Chem class for college, I found this website to have the cheapest option for this book.

Date of experience: December 2, 2023
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

North Carolina
1 review
0 helpful votes
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I do not appreciate smelling cat urine books
December 28, 2023
Updated review

I do need a book that smell cat urine. Do you? Selling book what are smelling to cat urinate should be illegal.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 29, 2023

I love the prices
November 19, 2023
Previous review

I love the prices. I hope I received the books in a good conditions. I do not like that I have to pay for fuel and stoking.

Date of experience: November 19, 2023
New York
1 review
0 helpful votes
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Good Condition
November 25, 2023

Great for studying for quizzes. Book arrived fast and in good condition.

Date of experience: November 25, 2023
California
1 review
0 helpful votes
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Great svc
November 25, 2023

Great svc and convenient. It was easy to rent the book.

Date of experience: November 25, 2023
Minnesota
2 reviews
0 helpful votes
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Great service!
November 21, 2023

Book arrived quickly as described with no markings or tears. Labels made for no-fuss returns.

Date of experience: November 21, 2023
California
1 review
0 helpful votes
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If they had just sent me a beat up book, it wouldn't have been a problem. The problem was they charged me a replacement fee to replace the book when I returned it on time and in the same condition. And the replacement fee was somehow higher than what they were selling the book for on their website. Are they not able to buy from themselves? Customer service refused to refund the fee and I will do everything I can to avoid this company in the future.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 14, 2023
California
1 review
0 helpful votes
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Na
November 3, 2023

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Date of experience: November 3, 2023
Arkansas
1 review
0 helpful votes
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Great book.
November 2, 2023

It was not too hard to find but for an older book, I felt it was slightly pricey.

Date of experience: November 2, 2023
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping at eCampus!