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eCampus.com

4.3

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Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,518 reviews

We monitor reviews for authenticity

Utah
1 review
0 helpful votes
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Product not delivered
October 3, 2024

My experience was simple. They never shipped the product. When I contacted them to see what was going on, I received boilerplate messages like "see our webpage for answers" and "our staff is looking into your order." At least they did refund my money (which they took from my credit card immediately, not when the product was shipped, like most e-commerce outfits do.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 23, 2024
Pennsylvania
1 review
0 helpful votes
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Overall, great experience!
October 3, 2024

I gave 3 stars for the shipment and delivery date because it took almost 3 weeks for the textbook to arrive. However, the staff were very kind in assisting to expedite the shipment of the textbook.

Date of experience: September 23, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for your feedback! -eCampus

California
1 review
0 helpful votes
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Disappointed
October 3, 2024

I placed my order on 9/5/24 and I have not received anything! Its been 16 days and on website it just says shipped on 9/6.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2024
Connecticut
1 review
0 helpful votes
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October 3, 2024

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Date of experience: September 22, 2024
Illinois
1 review
0 helpful votes
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Have not received my item yet
October 3, 2024

We have not received this book yet. It is taking a longer time than expected.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2024
New York
1 review
0 helpful votes
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Still haven't gotten my book
October 2, 2024

I keep getting emails to rate my experience and my textbook has no arrived yet and i ordered it about 3 weeks ago

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2024
Texas
1 review
0 helpful votes
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Shipping takes forever even if you pay for expedited
October 2, 2024
Updated review

New books still in the plastic, paid for two day shipping my first order, took over a week to ship, paid for 3-5 day shipping my second order, took almost two weeks to ship. If you need your books in a hurry, do not use ecampus, look for other options! Good quality books, just takes a while to receive them.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2024

Had the book i needed, new, and im able to expedite...
October 2, 2023
Previous review

Had the book i needed, new, and im able to expedite shipping

Date of experience: October 2, 2023
New York
1 review
0 helpful votes
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Bad experience
October 2, 2024

I was not good. The order was delayed and I still have not received the order yet.

Date of experience: September 22, 2024
New York
1 review
0 helpful votes
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Shipping
October 2, 2024

The shipping time was sooooo long! I should have ordered the book from somewhere else but I rented it instead.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 22, 2024
New York
1 review
0 helpful votes
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Book was never received and I don't think it was ever shipped. Customer service claims "book was lost in transit" but it never seems to have been sent to USPS. A replacement book is supposed to be ordered so let's see if I ever receive it.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 21, 2024
Wisconsin
1 review
0 helpful votes
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Overall easy to understand
October 1, 2024

I liked how cheap the book was I originally got an algebra book but before I called your company corrected it and sent me the right book

Date of experience: September 21, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for your feedback and for choosing eCampus!

Arizona
1 review
0 helpful votes
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Awesome!
October 1, 2024

Awesome. It saved me a ton of money from ordering a brand new book for class

Date of experience: September 21, 2024
Florida
1 review
0 helpful votes
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The fast delivery. You can read the book right after you purchase it.

Date of experience: September 21, 2024
Texas
1 review
0 helpful votes
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Too expensive and took to lon goo expensive and took to longoo expensive and took to longoo expensive and took to longoo expensive and took to longoo expensive and took to long

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 20, 2024
New Jersey
1 review
0 helpful votes
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School requirement
September 30, 2024

Ordered what was required for school, received on time, wish had a discount code

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 20, 2024
Illinois
1 review
0 helpful votes
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Just in the nick of time!
September 30, 2024

The best price I found, great condition. Order way before needed as it took a week to even be shipped.

Date of experience: September 20, 2024
New Mexico
1 review
0 helpful votes
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Very good condition
September 30, 2024

This book, although rental edition, is in very good condition, looks like new. Got notifications when it was shipped and when it was delivered. Highly recommended.

Date of experience: September 19, 2024
Germany
1 review
0 helpful votes
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Terrible UX + no customer service
September 30, 2024

The page is laggy and does not provide feedback on a user's input. After eCampus cancelled they even charged a cancellation fee. Customer service never replied after pointing out those issues.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 19, 2024
Massachusetts
1 review
0 helpful votes
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Easy
September 30, 2024

Easy and quick to order, good condition, came when it supposed to come

Date of experience: September 19, 2024
New Jersey
1 review
0 helpful votes
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Decent condition and good experience
September 29, 2024

Good price, fast shipping, decent quality, and will work for school

Date of experience: September 19, 2024