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eCampus.com

4.3

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Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,543 reviews

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Arizona
2 reviews
0 helpful votes
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Sre
December 8, 2024

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Date of experience: November 27, 2024
Minnesota
1 review
0 helpful votes
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Disappointed
December 7, 2024

I have attempted to order legal textbooks during multiple semesters and each time my card gets a hold for the sale ($800-1000) and then ecampus cancels my order saying it is suspected fraud. When I have attempted to talk to customer service, they have no way of clearing up the issue without placing a new order through them directly, without the promise it won't be triggered as fraud again, and it would also result in a second hold for the sale price being placed on my account. I have lived at my address for almost a decade and my mailing address and billing address match exactly - this is what customer service says is the issue, that there's a discrepancy between mailing and billing addresses, but everything matches exactly. Customer service says they can't override the security flags.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 27, 2024
Ohio
1 review
0 helpful votes
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The worst experience ever.
December 5, 2024

It was the worst experience ever. I rented the book and returned it in the same condition that I received it. I didn't end up using the book. However, I received an email saying that it was received back damaged and that it was also not the correct book returned. I won't rent or buy any more books through eCampus.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 24, 2024
New York
1 review
0 helpful votes
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It was great
December 1, 2024

It was great and cheap. Amazing shipping and packaging...

Date of experience: November 20, 2024
South Carolina
1 review
0 helpful votes
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Delivery time too long
November 28, 2024

I have been without required materials for my class for nearly 3 weeks. I purchased this book to complete my assignments and I have been struggling because I do not have it.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 18, 2024
Michigan
1 review
0 helpful votes
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Cheap and arrived quickly
November 28, 2024

Overall great price and experience. Last book was easy to return as well

Date of experience: November 18, 2024
California
1 review
0 helpful votes
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I'm happy with everything
November 20, 2024

It was easy to order. The price was affordable. It came fast.

Date of experience: November 10, 2024
Colorado
1 review
0 helpful votes
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No
November 17, 2024

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Date of experience: November 7, 2024
Virginia
1 review
0 helpful votes
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No Comments
November 16, 2024
Updated review

This order of Principles of Marketing kept longer than expected.

Date of experience: November 5, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping with us! -eCampus


Always renting but no discounts
January 26, 2024
Previous review

Always renting but no discounts.

Date of experience: January 19, 2024
New Jersey
1 review
0 helpful votes
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N/a
November 16, 2024

N/a everything has been fine with this website and i would use again

Date of experience: November 5, 2024
Texas
1 review
0 helpful votes
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Nice!
November 15, 2024

It was cheap because it gave me coupons and it did take almost 2 weeks to come but the book came in perfect condition! 5 stars

Date of experience: November 5, 2024
Texas
1 review
0 helpful votes
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Good experience, I
November 15, 2024
Updated review

I looked over the digital rental option at first because it looked like a site add to me. I almost rented from somewhere else because I didn't think the 8th edition digital rental was an option. Come to find out there was a new version that literally just came out.

Date of experience: November 5, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for shopping with us! -eCampus


I looked over the digital rental option at first because...
October 30, 2024
Previous review

I looked over the digital rental option at first because it looked like a site add to me. I almost rented from somewhere else because I didn't think the 8th edition digital rental was an option

Date of experience: October 20, 2024
Arizona
1 review
0 helpful votes
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De-virginized
November 15, 2024

Everything went smoothly, for this being the first time placing an order with your company. I was caught off guard by the rental - not for sale banner across the top of the book, seeing as it was a purchase. And of course like everything else now a days, it is a little pricey. It is working out quite well.

Date of experience: November 5, 2024
Ohio
1 review
0 helpful votes
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Chemistry Textbook
November 15, 2024

Textbook was delivered quick and is in great quality. Highly recommend.

Date of experience: November 5, 2024
Illinois
1 review
0 helpful votes
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Where is my book?
November 15, 2024

I ordered a book that was extremely hard to find. This is One of three sites that actually had it listed. I ordered it, and it was supposed to be here a week before I needed it. All of a sudden money was back in my account, and no one contacted me to tell me the book was not in stock, and I was sitting here waiting for a book that was never gonna come. I almost failed the first project in my class. I will never use this service. Unreliable, no communication, and not helpful.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 5, 2024
California
1 review
0 helpful votes
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Good
November 15, 2024

Cheap and was able to rent it before semester started. Fast shipping

Date of experience: November 4, 2024
Colorado
1 review
0 helpful votes
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Ok
November 15, 2024

I paid for one day shipping and it came three days late. Ordered on a Friday and came on a Wednesday or Thursday.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 4, 2024
Minnesota
1 review
0 helpful votes
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While I was satisfied with the book I purchased and it's delivery, I could not find the original discount coupon that popped up when I first opened the site. It disappeared as I was browsing the books. I could not remember the original code and typed in what I thought it might have been. While I did get a coupon, it was less than the original coupon. Still got a good deal. This is the only reason I gave 4 stars. I would buy from them again.

Date of experience: November 1, 2024
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

Australia
1 review
0 helpful votes
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Misled
November 11, 2024
Updated review

I just wish that there was a seamail option for overseas deliveries.
The courier system is as expensive as the books - if not more!
I was informed that there was a "delay", then, without warning, my order was reimbursed.
I was happy to wait, but the order fell through.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 31, 2024

I just wish that there was a seamail option for overseas...
October 14, 2024
Previous review

I just wish that there was a seamail option for overseas deliveries.
The courier system is as expensive as the books - if not more!

Date of experience: October 3, 2024
Florida
1 review
0 helpful votes
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Good book
November 10, 2024

Good book, fast and good way to get books. Thank you for the book

Date of experience: October 30, 2024