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eCampus.com

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,521 reviews

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Georgia
1 review
0 helpful votes
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I have received the books.
February 7, 2025

The experience has been smoothly. Hopefully sending the books back will be the same experience.

Date of experience: January 28, 2025
New York
2 reviews
0 helpful votes
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Excellent
February 7, 2025

Easy found my book quickly! Had all books I needed for school!

Date of experience: February 11, 2025
California
1 review
0 helpful votes
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N/a
February 7, 2025

I tried to just say that i received the book i ordered and skip the survey but i was forced to do it so you lose 1 star and 1 point on recommendation

Date of experience: January 27, 2025
Erin C. — eCampus.com Rep
over a year old

Thank you for choosing eCampus!

North Carolina
1 review
0 helpful votes
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Great
February 7, 2025

Great experience! Book came brand new and in a timely manner!

Date of experience: January 27, 2025
Virginia
1 review
0 helpful votes
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Helpful
February 7, 2025

Packages arrived on time. There were no issues with them getting to me.

Date of experience: January 27, 2025
Florida
2 reviews
0 helpful votes
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Quick, easy and a great price!
February 7, 2025

Book came used but in great condition. Very good experience overall

Date of experience: January 6, 2025
Florida
1 review
0 helpful votes
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It was quick and easy.
February 7, 2025

My experience was great, I will definitely use this site again in the future. It was easy to order and Fast delivery with great prices

Date of experience: January 27, 2025
Texas
1 review
0 helpful votes
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Awesome service!
February 7, 2025

Thank you for being there when my university bookstore could not <3

Date of experience: February 14, 2025
North Carolina
1 review
0 helpful votes
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Great
February 7, 2025

Very good, i would like to thank you all for a seamless transaction and i will order again

Date of experience: January 27, 2025
North Carolina
1 review
0 helpful votes
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Good
February 7, 2025

It was a good experience. Would recommend. Thanks. Great job.

Date of experience: January 27, 2025
New York
1 review
0 helpful votes
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On time
February 7, 2025

Textbook was on time and it was delivered safely. Package was not broken

Date of experience: January 27, 2025
Georgia
2 reviews
0 helpful votes
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European union
February 7, 2025

Thank you for the fast shipping. It was fast and it came in good condition.

Date of experience: January 27, 2025
Wisconsin
1 review
0 helpful votes
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Book came in a timely fashion; however, the envelope/packaging was wide open. The book is fine though!

Date of experience: January 27, 2025
Erin C. — eCampus.com Rep
over a year old

Thank you for letting us know and for being a valued customer! -eCampus

Florida
1 review
0 helpful votes
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Prompt
February 7, 2025

On time and good quality! Very pleased overall and textbook was solid

Date of experience: January 27, 2025
California
1 review
0 helpful votes
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Eventually got the book.
February 7, 2025

I placed an order for a textbook which unfortunately arrived two weeks later than expected. Additionally, I received a notification stating that my order was canceled due to alleged "fraud." I reached out to the customer service team at that time but did not receive a response until two weeks later, coinciding with the delivery of the book. This series of events has caused inconvenience and confusion.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 27, 2025
Minnesota
1 review
0 helpful votes
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Fast and affordable.
February 7, 2025

Simple, affordable and a great idea if you are on a budget and don't want to clog up your bookshelf with books you won't use in the future.

Date of experience: January 27, 2025
Illinois
1 review
0 helpful votes
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W Book
February 7, 2025

This book is going to allow me to pass my class, big dubs from the authors

Date of experience: January 27, 2025
Pennsylvania
1 review
0 helpful votes
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Great
February 7, 2025

It was easy to use. Book came very quickly and was in good condition

Date of experience: February 10, 2025
Erin C. — eCampus.com Rep
over a year old

Thank you for the positive feedback and for shopping with us! -eCampus

California
1 review
0 helpful votes
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Amazing Service
February 7, 2025

The experience was good. My textbook came right on time before class started.

Date of experience: January 27, 2025
Erin C. — eCampus.com Rep
over a year old

Thank you so much for shopping with us! -eCampus

California
1 review
0 helpful votes
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The price of the item is high and shipping is not included making this more expensive than my university bookstore, I have no other option because my university ran out of this textbook.

eCampus.com attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 13, 2025