On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.
eCampus.com Reviews Summary
The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good. I just need help with getting my order thank you for your help
This is my first time using this website. It has been a good experience so far. I don't like the fact that there is a minium for writing in the box.
I had a book cancelled with no apparent reason. That is why I am reordering today
Great to rent! Saved my lots of money. The delivery was quick and easy too.
Prices were good. Time of delivery is something to plan in advance for! I ordered something mid December that wasn't able to arrive until end of January. No complaints; it was out of their control! But just don't rely too heavily on expected shipping date, especially when choosing free shipping. :)
Although the delivery was little late than what I expected ( may be because of snowfall), I am happy with my order. I rented a book so I was expecting an old book but received a brand new book in good packaging.
I THOUGHT I was ordering an e-book for rental, that I would get immediately. Instead, I had to wait ten days for a paper book that is much less convenient.
I should have gone direct to the publisher.
The product arrived in a timely fashion and in usable condition. However, the product did not come with the access code as advertised. I also did not realize it would be a loose leaf copy, although I could have just missed that on the order page.
We do not provide or guarantee supplemental materials like access codes, CD's or workbooks with rental orders, eBooks, or used book purchases. These supplements are typically one-time use items and are usually used by the first owner and can't be used again.
We include this disclaimer in the product description, listed below the picture of the item on the item details page. In addition, this information is provided at checkout and on the Help Desk of our web site. If you are not satisfied with your book for any reason, you may return it within 25 days from the date of shipment for a refund using the return label inside your My Account.
Thank you for chosing eCampus!
The package started off with UPS and was tracked on time until it was handed over to the USPS. It was late and took another week to be delivered.
I need the book for class and it was easy to find and buy. The book came in great shape.
Good experience. Got my book on time and was happy with what I got. It was exactly what I ordered.
I was trying to rent the 2022 edition of a textbook that I needed for my course. ECampus showed the correct ISBN and cover page, but ultimately sent me the 2024 version. Confusion ensued as to why so I had to contact customer service to see why I was getting the 2024 version, instead of a note on the site saying 2024 is the only available version.
We're so sorry for the confusion with the book's edition. The publisher has updated the edition at this time. Thank you for choosing eCampus!
My daughter needed an asl book for her semester at college. I wasn't sure she would need the book beyond that time, so we rented. This semester we bought it used, to keep.
Received materials as described per website. Timely shipping.
Pretty solid quality, but I struggled to find the date by which I need to return this rental.
Hi Daniel,
Your rental due date is 5/30/2025. Thank you for choosing eCampus!
The experience has been smoothly. Hopefully sending the books back will be the same experience.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for choosing eCampus!