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eCampus.com

4.3

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Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,087
shipping
2,088
quality
2,087
This company responds to reviews on average within 10 days

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23,495 reviews

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Michigan
1 review
0 helpful votes
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ON TIME
January 27, 2026
Updated review

The books came within a week of ordering. I was afraid they might not come in time for the start of my class. They arrived three days before my classes start. The books are nice and neat.
Thanks so much for the speedy delivery.

Date of experience: January 16, 2026

Easy and quick
January 11, 2026
Previous review

Easy and quick

Date of experience: January 1, 2026
California
1 review
0 helpful votes
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Great Deals!
January 26, 2026

Coming from a low-income family, it gives me relief knowing I can afford my textbooks without needing to shorten my meals to be able to afford textbooks.

Date of experience: January 15, 2026
Montana
1 review
0 helpful votes
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Overall the books I ordered arrived in advertised condition and were easy to return at the end of my semester. The only frustrating piece was I paid for expedited shipping and books did not arrive within the advertised time frame for the expedited shipping--in fact they were nearly 5 business days later than what I anticipated based on the cost on the stated "2-day shipping". When I tried to resolve this with ecampus.com help portal, I was unable to get a meaningful resolution. Regardless, it's still the best deal for text book rentals for me at this time so I am renting books from ecampus again.

Date of experience: August 29, 2025
Erin C. — eCampus.com Rep
2 months ago

Thank you for being a valued customer! -eCampus


Easy to use!
September 5, 2025
Previous review

Easy to use!

Date of experience: August 26, 2025
New York
1 review
0 helpful votes
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Cancled Books
January 25, 2026

You guys canceled my order AFTER taking my funds from my account and now I am going to be missing my textbooks before the start of my semester. Communicate better with your PAYING customers!

Date of experience: January 14, 2026
South Carolina
1 review
0 helpful votes
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Renting
January 25, 2026

I rented one book because it was much cheaper than buying it. The process to rent it was smooth and I got the book in a timely manner

Date of experience: January 15, 2026
Pennsylvania
1 review
0 helpful votes
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Difficulty returning
January 25, 2026

Hello I had a really hard time returning the book from last semester. It took days to get the return label printed. I had it to UPS and scanned by the due date and I was stilled charged for half the book. Really disappointing.

Date of experience: December 15, 2025
Georgia
1 review
0 helpful votes
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I have ordered a book twice, and it has been cancelled by your company. I called customer service, they said it was because the student's name wasn't the same as the buyer... that's silly. I am buying books for my nephew in college. My nephew needs the book ASAP.

Date of experience: January 14, 2026
Michigan
1 review
0 helpful votes
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Not my first time
January 24, 2026

I started with my previous account using a different email but after purchasing my book it said some of my information was invalid causing me to not get my book. I am now in class so I do not have one yet

Date of experience: January 11, 2026
New York
1 review
0 helpful votes
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Reliable and affordable option
January 24, 2026

After spending some time researching the best source to get my textbook, I landed on ecampus for its affordability and reliability. Textbook came in better condition than expected and in a timely manner.

Date of experience: January 14, 2026
Florida
1 review
0 helpful votes
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Easy, straightforward, fast
January 24, 2026

I was able to easily purchase and access digital books for a reasonable price. I am a repeat customer and will rely on Ecampus for the majority of my books

Date of experience: January 14, 2026
Nebraska
1 review
0 helpful votes
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It's in the title, I want to order a book, but I got an email 3 hours later saying my order was cancelled and when i messaged customer services they never got back to me. So here's hoping that this book ships and they don't double charge my card <3

Date of experience: January 12, 2026

Slayyyyyyyy
January 22, 2026
Previous review

Slayyyyyyyy

Date of experience: January 12, 2026
Wisconsin
1 review
0 helpful votes
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I bought my books (I can't say any opinion on the rental experience) but the books here are cheap, the ebooks work, and just make sure you give yourself ample time for items to be shipped to you and it worked out ok for me!

Date of experience: January 13, 2026
Erin C. — eCampus.com Rep
2 months ago

Thank you for providing feedback about your shopping experience! -eCampus

Arizona
1 review
0 helpful votes
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Renting
January 24, 2026
Updated review

I have rented many books and I still do not get discounts, but its the only website I can get books easily and for less price.

Date of experience: January 13, 2026
Erin C. — eCampus.com Rep
2 months ago

Thank you for being a valued customer! -eCampus


No Promo
September 5, 2025
Previous review

I have been a long customer earning points and never accepts my promo codes.

Date of experience: August 25, 2025
New Mexico
1 review
0 helpful votes
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Adequate
January 23, 2026

I can access books, they are typically still pricey. I have run into issues accessing digital content, but my request for help was answered promptly.

Date of experience: January 13, 2026
Erin C. — eCampus.com Rep
3 months ago

Thank you for choosing eCampus!

Arizona
1 review
0 helpful votes
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The ordering processes was nice fast and easy its the shipping I struggled with as I'm still waiting for my refund from my last book rental.

Date of experience: December 22, 2025
Erin C. — eCampus.com Rep
3 months ago

Thank you for shopping at eCampus!

Pennsylvania
1 review
0 helpful votes
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I was completely satisfied with the book and its prompt arrival. However, I was worried by not finding clear instructions included up front about how to return the rental. Happily, I was able to find instructions with a quick internet search.

Date of experience: January 13, 2026
Erin C. — eCampus.com Rep
3 months ago

If you need any further assistance, please visit our help desk at https://www.ecampus.com/help/help-desk. Thank you for shopping with us! -eCampus

Oklahoma
1 review
0 helpful votes
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Cancelled My Order Without Customer Support
January 23, 2026
Updated review

You cancelled my previous order for the same book without answering my request for customer support. If you have a customer support system then I suggest you use it to respond to customers who are requesting to be contacted about a concern.

Date of experience: January 11, 2026

I would have liked a "Guest" option to purchase a book...
January 20, 2026
Previous review

I would have liked a "Guest" option to purchase a book without creating an account.

Date of experience: January 10, 2026
Illinois
1 review
0 helpful votes
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Great resources for students
January 23, 2026

It was a great experience to know that I was able to rent a textbook instead of buying a new one through the school bookstore

Date of experience: May 12, 2012
West Virginia
1 review
0 helpful votes
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Cancelled my Order?
January 22, 2026
Updated review

I placed an order today, Order #*******, for my boyfriend at 11:43am. It was then cancelled at 2:29pm because your "internal system recognized irregularities in your payment information". What irregularities? My boyfriend and I put in his name, his card information, his billing information, and my shipping location because he's moved into my house. I don't understand, given that we provided all the correct information for his billing details. Whatever, now I've put the order through again, Order #*******, with my payment information, hopefully that works without issue because you've now delayed the shipping of his books by a day. Awesome job, oh and your automated chat assistant literally does nothing. Don't promote 24/7 Live Chat and then have it be just a bot.

Date of experience: January 12, 2026

I found everything that I was looking for through ISBN...
January 22, 2026
Previous review

I found everything that I was looking for through ISBN search and was able to get them all ordered seemingly seamlessly. We'll see if they're actually in new condition and if they arrive in a reasonable amount of time, but for right now 5-stars on ordering process.

Date of experience: January 12, 2026
New York
1 review
0 helpful votes
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Excellent every time
January 22, 2026
Updated review

I've been using this since I started law school and it's always been reliable. The eWards system is great, the promo code opportunities are also great. Books always come to me new or in excellent condition.

Date of experience: January 12, 2026

Reliable and Good Quality
January 16, 2026
Previous review

Been using for 5+ years, Perfect Experience every time

Date of experience: January 6, 2026