EbuyerReviews 254

Over the years I've bought many items from eBuyer, but I will not be doing business with them again. I bought a Buffalo NAS from them in April 2018. It's advertised on their website as having a two-year guarantee. It failed after nine months, but I was told that they couldn't replace it (even though they are still selling the same model), and all they could offer me was a partial refund. When questioned they claim that they are entitled to do this under UK consumer legislation. They are not. I contacted Buffalo directly, who were most surprised to hear that eBuyer would not honour the guarantee. They asked me to return the item directly to them, but I had already sent it back to eBuyer. I asked eBuyer to return it to me or directly to Buffalo, but they claim they have already disposed of it and cannot do so, and simply wash their hands of the matter. So now I am out of pocket, have no NAS, and the two year guarantee advertised by eBuyer is worthless. These are not the actions of a company that has any commitment to customer service, but judging by other comments here my experience is not an isolated one.

I've always used ebuyer in the past because their service used to be exceptional, even though they are not the cheapest. On this occasion I spent nearly £2000 on parts for 3 computers. One of the CPUs was faulty upon testing it. It took 4 days for the returns team to accept my return request, and as of now it was collected 8 working days ago, and they have still not investigated the problem. The service desk representative was ineffectual and worthless. I have now requested a refund, not that I expect that to be processed any time soon if their recent attitude is anything to go by.

I have been using Ebuyer for several years and have spent over £10,000 with them. But I will never again buy a thing from them!
I purchased an ex-display motherboard which was faulty. I requested a replacement but was told it was not possible and that I would get a refund. Instead without my knowledge Ebuyer issued me with a credit onto my account.

As I needed a motherboard I purchased a new one and paid in full. Within a week I received 2 identical motherboards. I called to say that I had received 2 identical motherboards and that I only needed one. I was told I could not return either motherboard unless they were faulty. One of the motherboards is still unopened. I explained that I only ordered one. I was then told that one was sent through the credit that was on my account (which I did not even know about) and the difference between the credit and the actual price of a new motherboard was taken from my card without my permission.

I have explained this situation in extent to only get a simple no. They really could not care less.

Please be aware and remove your card details from their site as they used my card without me knowing it. I have contacted my credit card company and they have told me that ebuyer is an online shop and that I gave them all my details to do the purchase. This is simply a lie. I only need one motherboard and not two. I am now out of pocket £320.

I doubt that they will even bother with this complaint but they have lost me and other customers of mine for good.

I ordered two items, (a motherboard and ram) when the ram was 'delivered' only an empty envelope was delivered, with no product inside. This was confirmed by my concierge, as it wasn't directly delivered to me. They refused to accept responsibility even though the envelope clearly had not been sealed correctly, there were no tears, glue marks nothing. It took a long time for them to come to this conclusion, so as they hadn't delivered my entire order or refunded me, I wished to return the other part of the order, the motherboard. However, even though THEY took took too long to investigate, they refused a return on that as well. They are SCUM. NEVER EVER USE THEM. They practice FRAUD.

First time ordering for this company and last! Been keeping my eye on the ironwolf pro 10tb for £299.99 for 2 months putting a little away as I wanted 2 of them. So yesterday i put my order in coming to £615.00 with next day delivery within a hour my order got cancelled. Called PayPal and found out it wasn't them and that it was the company that cancelled my order with no reason. I call them up and they said they will get back to me. Then next day (today) I go to the website and the price has gone up and extra £35 each. They still can't tell my why my order was cancelled and I've got to wait 7 days to get my money back. I will never use this company again. I just wanted to pass this on as a warning to what this company does to it's new customers

Having ordered a £400 laptop from ebuyer, it was dispatched the next day. I waited in all day to receive the parcel and was told by yodel at 7pm that they could not deliver it. I found out that the delivery driver went 23 miles away from my property and tried to deliver there, and the parcel was never scanned back into the depot - the driver stole my parcel. Ebuyer have some of the worst customer service i have ever come across and are trained in simply saying sorry. Having reordered the laptop and paid for secure next day delivery for an additional £10, Yodel have once again now lost my parcel, and ebuyer are once again saying there is nothing they can do until they can contact yodel - clearly run by complete idiots who arent even able to contact their courier. I have also lost an additional £80 because i have had to be the one to phone yodel given that ebuyer are incapable of doing so themselves. No reimbursement, no compensation, nothing. Disgraceful company and service.

After seeing so many negative reviews for this company on this review site I thought I'd provide my own experience. I have ordered quite a few things from this company over the past 10 years and Ive had nothing but great experience with them. I always choose the free 5 day delivery option and the order usually arrives early. For example my last order was placed on the Sunday and chose the free delivery expecting it on Friday. However it was dispatched on Monday and delivered by ParcelForce on Tuesday! 3 days early! Everything I have ordered from them has been in good condition and the cheapest price around. I'd definitely recommend them.

We have returned a faulty computer which is less than six months old under the Consumer Rights act 2015 (section23) its now been ten weeks and we have had no contact from Ebuyer UK
I have today call them and spoken to Jade the rudest person in customer service ever, there is clearly a policy of making sure they do not refund, replace, of deal in any way with faulty goods
AVOID these people at all costs - never have i come across such unprofessional service and why AMAZOM allow them to trade is beyond me
Next stop Trading Standards

I ordered a graphics card from this retailer, during a recent sale. They despatched it to me via Yodel. Regarded as the worst delivery company in the UK, Yodel then inevitably proceeded to lose my package at their depot, though they never actually told me this. Instead after a week of waiting I contacted Ebuyer customer support, who said they would look into the issue. Despite this it took me calling them daily for three days for any action to be taken. They said they had sent me an email, but nothing arrived from them until after I called for the third time and found out the package had been lost. Ebuyer offered to send a replacement, but then said the item was out of stock, and that I could either gave a refund or a similar product that was still in stock though was a higher price, if I payed the difference. I asked for the similar item, and enquired whether I could get a similar (rather small) discount as the original item, seeing that I had bought it on a sale that was now over. They said no. Instead saying they would send it with complimentary next day delivery, which the store page for the original item said it was supposed to have had anyway. I also asked if the item could be delivered by someone other than Yodel, they said no to that too. Now just wanting my item, I asked them to send it. I then got a reply telling me that in cases where a delivery company has lost the item they can only replace with the exact model, and that since this was out of stock my order was now cancelled. I was not impressed.So to summarise, they use a terrible delivery company (Yodel) as standard, made little to no effort to compensate me for the trouble when things went wrong, and then could not even be bothered to make sure I could get an item at all, even when I was prepared to pay more money. I certainly will never be ordering from these people again, and advise that no one else does either.

I have spend tens of thousands of pounds with Ebuyer over the years for work and clients, but the last order I have made WILL BE the last order I ever make with Ebuyer. I am not sure if they have changed hands since I used them last, but they simply do not care about their customers whatsoever. I ordered a TV on a "free within 5 days" delivery. They made a point of not dispatching the order until the end of the 4th day and after many calls and chats with the Company over the week, they then put the order on a 48 hour delivery, on the 4th day, so it had no chance of being delivered in the 5 days. It actually arrived on the 7th day but upon unboxing the product, I found it was smashed to bits. I immediately contacted their Directors office who requested photo's of proof of damage. That was 2 days ago, and 4 repeat emails later I have STILL NOT heard anything from them with regards to a replacement unit! Absolutely Poor Effort and a Company I shall be advising all my Customers and Clients to avoid like the plague!