EbuyerReviews 254

Used Ebuyer for 15 years and more, recently got a 9th gen intel board that arrived with an outdated bios that wouldn't support a 9th gen cpu, sent it back ( after a load of hassle) to have the bios updated only to be told there was a bent pin! Rubbish, the board was brand new, so they sent it back to me with no bios update and washed their hands if it! Then a faulty disk station which I ended up getting the manufacture and consumer rights involved in cause they were doing their best to shirk that one too, bye bye Ebuyer, you absolutely suck at customer service so me and hopefully everyone else will go elsewhere to a company who gives a $#*!, bunch of rude useless idiots.

Despite using ebuyer since 2005, I won't be using them again. They make excuses for why they can't fulfil a 1 day delivery option and then their rude cs reps inform you that it doesn't matter because there is no difference in price between 1 day delivery and 3 day delivery. Well, if that's the case then why don't they call it 1-3 day delivery instead!

I ordered some PC parts on 29/11/2019. After not receiving anything on the following Monday when everything was due they said there was an issue with pricing on an item and another item was OOS. I had to phone them to get this info as they didn't bother emailing me to inform me about it.

It's 03/12/2019 and I'm STILL waiting for the rest of my order and NOBODY from ebuyer is telling me what's going on.

This is not the way to treat customers, especially ones who have been using ebuyer since 2005!

Sort it out ebuyer. You suck!

I ordered a ps4 for my son's birthday. That afternoon I get an email for a security check. I phoned and answered all of their questions and was told to check emails for updates. I contacted them on live check the following day and was told the same. Minutes later I get an email telling me I have to scan my passport or driving licence or my order will be cancelled. I am now actually worried I have been scammed. I look at my account and it's now inactive. My order is cancelled according to an email a few mins later. I contact on live chat to be told they sent email for id and until I send scanned documents my order will remain cancelled. I have no scanner so this is not an option. Now I've got to wait for money back to buy the gift. I only have 1 star as there was no option to give none.

I ordered a 2.5k GBP laptop on Saturday as it said if I pay for premium shipping and order it immediately it will arrive by noon Monday, however at noon time I receive an automated email that i must do "additional security checks".

I called and the phone got picked up by "Zoe" who basically just asked me my billing address and date of birth then casually proceeded to say I passed the security checks and laptop will be dispatched at midnight for "premium" delivery tomorrow.

When told that this is actually the 3rd day I'm waiting for my "1 day delivery" she proceeds to casually and in a entirely uninterested tone tell me "these are the terms and conditions you agreed when you purchased from us" OKAY WOW.

I was looking at having my "premium" shipping cost refunded at the very least and was somewhat still OK with proceeding with the order but after that, I'd rather cancel it and order elsewhere which is exactly what happened.

Be warned and stay away, they will mess up and forget to process your order and then throw a pathetic excuse your way in the form of a 5 second "security check" and then refuse to step-up.

Bought a router from them which looked like it was supposed to work with BT broadband, turns out it doesnt, asked for an RMA to send back and did so, only then to find out they charge a 20% restocking fee! Absolutely shocking behavior, no other company i know charges a re-stocking fee and i was under the impression this was outlawed a few years back, even the girl i was on chat with clearly had an attitude problem and looks like they get this a lot. Certainly wont be using Ebuyer again.

Paid £464 cleared payment to them for next day delivery on rack equipment. They never tried to deliver, called them 5 times, and each time they say they can't refund or re-deliver, they try to fob off every time. The last few times the girl on the phone gets angry at me! And basically cuts off the line. It's been three weeks since I gave the money and now they ignore me and the only option is to report to MasterCard as fraud. Don't do what I did... NEVER PAY THEM ANY MONEY!

Stay Away and Avoid This COWBOY company! I recently bought a Lenovo laptop from eBuyer £370 (brand new) I purchased this item on 3rd of August (Saturday) I received the item on (Monday) 5th August. The laptop arrived either damaged or faulty, the touchpad wasn't working and wasn't clipped in the 4 corners.

I rang their customer services explained what had happened they said they would investigate, so for me to hold the laptop till further notice. Anyways I sent the laptop back to them using Royal Mail signed for next day by 1pm and the shipping costing me £27 because the value of the item is over £300. They received my 7th of August. I still haven't received my money back because I asked for a refund I didn't want a replacement, this is now a legal process I was following up with my bank and solicitors. They won't reimburse the £27 I paid for them to receive the laptop back. Stay away and boycott this cowboy company!

Ordered something for Saturday delivery as i needed it on Saturday and was away the following week (and needed this item to take away with me).

Doesn't turn up, Yodel blame ebuyer saying they couldn't be bothered to supply it in time.

No one to talk to at Yodel or ebuyer on the phone over the weekend. 9 am i call ebuyer who tell me well its basically tough luck and sorry. Refuse to do anything about it other than very reluctantly offer to refund me the Saturday delivery cost (Thanks Ebuyer, how generous!) and promise to email me back later in the day with the exact reason why this doesn't come.

I ask on the phone how i can escalate this as a complaint as i am extremely unhappy and i am told they won't tell me, there's no point because it won't change the outcome.

I get this email as promised - which just says this

"Just to let you know your orders out for delivery today, so keep an eye out on the tracking website".

No one has listened to ANYTHING i have said and just repeat this to get rid of me and refuse to let me address this with someone more senior.

Now, Yodel are attempting, and failing to deliver this item to my house at 2pm when i work all week away hence me ordering it on a SATURDAY. The only thing you get from ebuyer is oh have your £5 delivery cost back.

Even when you tell then you'll never use them again - they just say oh okay sorry about that. Still no explanation to what happened and they refuse to let you escalate a complaint. This is one of the worst customer service platforms i've seen.

Seriously everyone, buy it from amazon i've ordered nearly everything from there and it's never failed to arrive when it should and any problems are rectified straight away. This company is a joke and they don't care about their customers or losing future business.

I have emailed them to cancel the order because they cannot even let me resolve this and refuse to offer me any way of making a complaint and only solution is well they will just keep trying to deliver it to your empty house now. We'll see if they actually manage to refund me considering they couldn't manage to make a simple delivery.

Terrible customer service, I used to buy from ebuyer quite a bit but hadn't done so for the past two years until recently. The service standard has dropped significantly, ordered a laptop due to be delivered over week ago (supposed to be next day delivery) and still haven't received it. Called three times already and first time they said they raised a query with courier (Thursday), after no delivery attempt I called again on Friday and the guy said he raised another query with Yodel and it would likely be delivered that Saturday or Monday. Nothing happened so called back again on Wednesday and the lady I spoke with said they don't have a record of my first call and they will raise the query with the courier again. When I asked about timescales of reply she said 24-48 hours but wouldnt not commit. I said I'd like to cancel if I don't receive it by Friday and she said she can't do that as order has been dispatched. So now I am waiting over a week for a laptop I needed rather urgently and I don't know if I'll ever get it and they will not issue a refund.

Avoid the company as it's a real hassle to have to deal with their poor customer service.

Horrendous! I placed an order for a Transcend wiring loom for a dashcam. I received a wireless mouse wit details of a completely different customer inside. I contacted customer service and asked for a replacement as I had booked my car in to have loom fitted costing a non-refundable £30 charge. I was told that they had to investigate what had happened before they would send a replacement. I advised them that without the replacement, I'd be charged £30. Again, I was told they'd have to investigate before sending me a replacement. I advised them that I would return the item and they could track the parcel, showing them it was being returned. In the meantime they could send my product... again, no replacement until the investigation was carried out! Meantime, my wiring loom PLUS my personal information was sent to God know whom! The other customer was the privy to my personal data and customer details etc. Ebuyer were awful about this. They told me to keep the mouse. I've no need for a wireless mouse! I do have need of £30 which was charged for my non-attendance to my appointment. In the end I cancelled the replacement as it would get to me 2-3 weeks after I needed it. I can send things to America and Australia quicker than that. Ebuyer seemed to care very little about my information being sent out as they were for another person's details coming to me (I have the emails as proof). I had heard bad things on HotUKDeals.com about Ebuyer, but went ahead and used the site as it wasn't a non-descript seller on a site where things can be second hand, but sold as new/nearly new. I will never, ever darken the website for this company again. I would advise other buyers to read the sheer number of negative reviews on Trustpilot among other review sites before purchasing from them, and take your chances. I'm still waiting to hear what has happened with my product, which was sent to someone else. Have they still got my details in the same way I was told to keep the item (and personal details of the customer). I'd also like you to know that Ebuyer sent a courier twice to get their item back without informing me that someone was coming to get it! Run Forrest, run!