EbuyerReviews 254

Bought a Cherry Strait 3.0 Keyboard from them, bought Cherry based on my past experience of a quality premium branded product back in the 90's of building computers, however after just 3 months use, this keyboard stopped working, Ebuyer response was to ring the supplier on some international call, no help from Ebuyer whatsoever, no sense from Cherry UK either, they couldn't care less, even when quoting consumer law to them, they still refused to help, now I have a keyboard going in the bin, because Ebuyer don't want to help me. Thankfully, I haven't bought a great deal of my PC build from them, I certainly will not be buying anything else from them, at least with my local computer supplier, I can actually talk to someone who helps, your returns procedure also sucks, having no way of finding the product I bought to initiate a return on it. In these times, companies need to encourage buyers to spend their money, not drive customers away...

Be careful of their delivery policy, specifically the "next day delivery".
"Next day" is based on when they process your payment not when you pay for your goods, the money may have left your account but they say they take a while to receive payment.
So if ordering between 6pm-11pm and expecting next-day delivery... don't!
Delivery terms are hidden at the bottom of their website but do not appear anywhere during checkout to be clear.
It is pretty poor standards, and you are better off buying on Amazon and paying for Amazon prime delivery for next day guaranteed

Ebuyer company is absolutely a rubbish with poor customer service and inaccurate information given to customers. I returned my son's computer on 19/06/20 due to a fault and no communication from the company till I called them 3 weeks and giving me different information. Initially spoke to someone who informed me that they were going to send me a new computer as the one o sent can't be repaired. A week after I called and finally managed to speak to the tech team after waiting on the phone for 1hour and 20mins. They kept telling me that the item was damaged and the warranty does not cover it. I asked them to send me details and what parts of the computer was damaged. That didn't happened till I called again on 10/07/20. Another wait on the phone for 1hour 30mins. Someone sent me a picture but item was still wrapped. No picture showing the broken computer they claim was damaged. They have totally taken advantage of this current climate when people don't money and jobs to go back to. They told me that I have to continue paying my finance even if the computer is not working. What a total scam. This company should not be operating or selling goods with terrible services and after services

There is no option for zero stars which is closer to the service.

Items ordered were delivered late on 2 seperate orders. Items were damaged and I have been chasing a return for nearly a month.

No collection when arranged, they arrived a week later than booked. Threatened a £10 a day charge but didn't pay £10 for the week of missed collections.

It has taken a week for their courier to receive the damaged return.

I am still waiting for updates, I have to raise enotes and tweet to get any kind of update. Communication is diabolical.

I've used eBuyer for many years but after this, never again.

I purchased Synology NAS which stopped working after a week. Spoke with Ebuyer customer services who were unhelpful and extremely rude. They said that the item needed to be sent to the manufacturer, this despite me pointing out what is actually written in their return policy. They still refused and the customer service agent I was speaking with became very patronising. I have never dealt with such rude and poor customer service. Overall a stressful experience and I would strongly advise people to avoid, it's simply not worth it!

SHOCKING EXPERIENCE * AVOID
I ordered 2 x pc, 2 x monitors, 2 x keyboards (value £1622. 20) & paid for NEXT DAY delivery. 3 days later (despite being told every day that the items had been shipped and were being delivered by the courier that day) they decided to be told one of the pcs was actually out of stock! No mention of the other machines or monitors until i had to wait on hold for a further hour to be told a categorical lie 'delivery was attempted & un-succesful at 12:30' We have commercial premises, that are occupied Monday to Friday 9am to 5pm, not to mention the fact that 2 new members of staff have been twidling their thumbs waiting for their computers to arrive! I therefore ask for a refund which they refuse to process until the items are back with them! Needless to say I will never be ordering from these cowboys ever again and i suggest for your own peace of mind you dont either!

Purchased some ram (32gb ddr4) When all 4 sticks were in the computer wouldn't boot so Ebuyer told me to send the faulty pack back to them and as soon as they received it they would send a replacement out. I got the email to say they had received it and now 5 days later still no sign of any replacement being sent out.
This is the second time I've had issues with faulty items and the lies they tell you on the phone.
Called them today to see if there was any update with my replacement and the person who spoke to me was like a broken record and was very patronising I think they need to send their staff on some sort of customer service training.
I no longer have any confidence in this company and they don't even deserve 1 star.

I purchased a NAS from Ebuyer which was faulty, this was returned after raising an RMA and was returned back to Ebuyer through their appointed courier.

Over a week later they still haven't looked at the item. After speaking with the customer service advisor on 24th June I was told this would be processed by 26th June, knowing that Ebuyer are closed over the weekend I phoned at 3.30 on the 26th to check the status of this return/refund only to be told that there is a delay in processing all returns and they cannot give me an estimated timeframe for this to be resolved.

I find it funny how when on hold they tell you that in a recent survey 98% of customers said they would shop with Ebuyer again. I assume that none of them have had the misfortune of having to return anything.

I did not receive my package. I wanted to be nice and allow some time for delivery delays with Coronavirus so I gave it 2 weeks before bringing it to their attention. I was told that they can't do anything because I reported it 7 days too late. And I don't get my money back even if it doesn't show up (which is looking likely).

I paid 60 pounds and didn't receive my item, and cannot get a refund. I'm amazed they have this policy.

I've started a charge back on my card so will get the funds back.

PSA if something like this happened to you with Ebuyer or another shady company: contact your bank or credit card company and you can get the money returned, they usually side with the customer without many questions asked.

Placed an order for a next day delivery, by the evening the order still showed as placed but not processed or shipped, left an email and got no response. 2 days later with 3 further emails and an hour on hold the order still showed no progress. Finally got through on the live chat to be told the order had been cancelled (3 days later now it is STILL showing as placed, not cancelled, and my money has been taken, the product page only now shows out of stock), and that I should be receiving my refund in 3-5 working days. Awful communication, awful treatment of customers.

Really BAD at everything they do - particularly any form of basic customer service. They ignore emails, they ignore phone calls, their supposed account managers introduce another layer of frustration - been waiting for an order for over a week, all paid for, with next day delivery - their courier Yodel (just as bad) claim they tried three times to deliver, but they confirmed that the driver's GPS was nowhere near each time - they say that the parcel has been returned to ebuyer - we're still waiting for contact from them - sent 24 emails over the last week and not one has been responded to - we won't use them again!

Terrible customer service. Higher chance of getting blood out of a stone than any form of communication out of this company. I was a long term customer they have lost my loyalty. Won't purchase from them again. I cannot recommend this company when there are other companies who do the exact same thing but better. The hardware I purchased never arrived and I AM HAVING TO FIGHT TO GET MY MONEY BACK. SCAM. I was forced to wait 21 days for paypal to give me money back ebuyer tried to scam me by telling me to cancel the paypal case before they would give me a refund. Never cancel a paypal case for a refund the purpose of a case is to receive a full refund! If you cancel a case you may not get a full refund or any refund at all. No voluntary refund I have to squeeze it out of them. Never received item.