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I recently purchased a flight ticket through Ebooktrip.com, and the price was displayed in Canadian dollars. However, when I called to confirm my booking, they claimed it was in USD instead. Despite having an email confirmation showing the CAD price, they insisted on charging me an additional $300 to issue the ticket. This is a clear scam, and they are likely stealing people's information and credit card details. Avoid this website at all costs!
DEFINITE SCAM: I bought 3 tickets on Aug 27,2024 for a good price. I got a call the next morning from them saying the price was in US$ and not CAD$. I have a clear email from them quoting and confirming the CAD$ rate. They said that was a glitch in the system and that I have to pay an extra C$304 for them to issue the ticket. The Supervisor I spoke to (Kenny ID# 1063) confirmed there is nothing they can do even though I had already made the booking. Complete scam and cheats! Their commitment has no value. Based on other feedback I have seen, this is a trend. Avoid at all costs.
Booked and paid for a flight. Then got email that there was a problem with confirmation. Called them. And they said that the price has changed, and it will cost me several hundred more.
You decide to buy a flight ticket and start researching on the internet. After researching on the internet for a while, you see that you have found the cheapest ticket to your destination and you buy it with excitement. And after some time you receive an email. A person whose English is not good tells you that she cannot receive your payment because there is a problem with your credit card and that you cannot buy that cheap ticket anymore, and tries to sell the tickets at a higher price! This is just their tactic! Please do not fall for this fraudulent company! Dishonest people
Dear Mr Matt,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns.
Request you to kindly share the booking ID and contact details so that one of our team members can reach out and try to resolve your concern. Unfortunately, we could not locate any booking ID with your name and the available information in the review.
Meanwhile, we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher.
We appreciate your understanding in this matter and hope to serve you again in the future.
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I have never been so disgusted by customer service in my life.
First of all, when booking the ticket and having provided them with all our passports - -they neglected to tell me that Egypt has a 6 month validity requirement on passports. My husband and I were traveling to accompany my elderly mother to visit family in Egypt. At first I blamed myself for not being more diligent about research but then was told that MOST AGENCIES and MOST AIRLINES notifiy their customers upon booking -- to advise them. BECAUSE IT IS THEIR JOB.
We didn't find out until the night before we were to travel. We had booked the tickets 2 months earlier and had SO many interactions with ebookings -- but my husband wasn't able to travel, and I didn't go either. And before you ask, NO. They didn't provide a full refund.
We had purposely chosen QATAR airways because they have exceptional reviews for business class and though my husband and I were traveling economy, my mother would travel in business. The airline took excellent care of her and she said it was a great experience.
I purchased my own ticket WITHOUT ebookings to go get my mom and bring her home when she was ready.
Unfortunately, that didn't happen. She got sick while overseas and passed away.
It's been a lot in the last 2 months --
When I called ebookings (after being told by airline they couldn't refund her return ticket because I had gone through this ebookings -- which by the way hides all sorts of fees so they're 'affordable' pricing is actually WAY more expensive) -- the service I received was atrocious.
1. When I told the representative why I was calling, he is the first person in customer service I have interacted with since her death who did not offer condolences or warmth of any kind.
2. When I became impatient and angry that he was telling me that there was nothing they could do and i needed to call the airline (who had sent me to him) -- he then backtracked and spoke to me as if I was being unreasonable because he said ther was nothing he could do to help me -- but now, since i'm yelling and screaming at him -- MAYBE he could do something.
3. I started crying because my grief is still new and he said, "Hey. Stop. Calm down. You need to be strong right now."
To which I responded, "Crying is NOT a weakness."
ALL of this was just atrocious.
Frankly, I was expecting, "We are so sorry for you loss and this difficult time. There are some procedures we need to go through to confirm some things. We're sorry to ask you to do this, could you please send us the death certificate and we will see what we can do for you."
Why was I expecting that? BECAUSE THEY ARE A TRAVEL AGENCY AND IT IS THEIR JOB TO HELP ME.
Dear Suehyla El-Attar,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. Meanwhile "We are sorry to hear about the loss of your family member”.
With regards to your query in particular, you were looking on the refund for the return portion of your tickets. Unfortunately you have made changes to the return portion of your Ticket with the Airline directly instead of checking with the Travel agency with whom you have originally purchased the Tickets from.
The Thumb Rule of any Airline on any Travel Agency Ticket says that “If the Airline does any final modification to any Travel Agency Tickets then the Agency Losses the access of the Tickets and the Agency won’t be able to help the customer in future. Whereas, only Airline would have the access to the Tickets instead of the Travel Agency “
So in your case, the refund cannot be processed by the Agency since you have made the changes to the return Ticket with the Airline Directly instead of getting it done through us due to which the Agency have lost the access to your Tickets. Unfortunately, Once again you have to reach the Airline directly regarding your query.
So in your case, the refund cannot be processed by the Agency since you have made the changes to the return Ticket with the Airline Directly instead of getting it done through us due to which the Agency have lost the access to your Tickets. I would request you to reach the Airline directly regarding your query. Once again we apologize for the trouble you faced.
We appreciate your understanding in this matter and hope to serve you better in the future.
I thought I booked an international flight after submitting payment with my credit card, only to find out later that day that they didn't have a contracted price with the airline and wanted an additional $1000 to book the trip. Very misleading. I wouldn't use them again.
Dear Jana,
We are truly sorry to hear about your recent experience and the frustration you've faced regarding the flight prices. We understand how important it is to secure the best deal when booking a flight, and I appreciate you taking the time to bring this to our attention.
In order to help us serve you better, we would request you to kindly provide us your booking ID and / or reference number or alternatively reach out to us on 1-800-404-0025 so that we can help you clear the confusion and set things right for your travel plan.
Thank you for your understanding, and we look forward to assisting you in resolving this matter.
As has happened to others, confirmed price "no longer available", wanted nearly $300 more. Absolutely a scam, avoid and book elsewhere.
Dear Matthew,
We are truly sorry to hear about your negative experience and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. In order to help us serve you better, we would request you to kindly provide us your booking ID and / or reference number or alternatively reach out to us on 1-800-404-0025 so that we can help you clear the confusion and set things right for your travel plan.
Thank you for your understanding, and we look forward to assisting you in resolving this matter.
This website is a total scam. I booked the ticket I booked two tickets for 6400 and they told me my credit card didn't go through. I called the credit card and they told me it never came through then the man from the website called me and said he can book the flight for $2000 more. This website is a total scam and this happens to many many people over and over again. Do not use this website and tell all your friends.
Dear Gary,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service.
To address your concerns more effectively, we would like to continue this conversation privately. Please reach out to us at [email protected] so we can work on resolving this. We can assure you of the best available price and also give you the lowest are guarantee as well.
We appreciate your understanding in this matter and hope to serve you again in the future.
Dear Ebooktrip.com,
I am publicly sharing my experience to express my deep disappointment and frustration with my recent experience as a customer where I booked 2 flights with you. 36 hours later you cancelled my transaction and told me I would have to pay hundreds of dollars more for the identical flights. I value transparency and honesty in business relationships, and unfortunately, my recent interactions have left me frustrated you don't value principles of integrity.
Specifically, I have encountered discrepancies between the quoted prices provided and charged to me and the actual charges incurred. This has raised concerns about the integrity of your business.As a customer, I believe in fair and transparent transactions, and I expected the same from Ebooktrip.com.
I urged your team to review and rectify these issues promptly to restore the trust that I initially placed in your company however you have no intention or interest in making things right. I understand that businesses face challenges, but addressing customer concerns with transparency and respect is vital for building lasting relationships.
I will not be purchasing the same airline tickets at a higher price from you nor will I be purchasing anything from you in the future. I urge all consumers to be aware that Ebooktrip.com is not reputable.
Dear Amy,
We are truly sorry to hear about your recent experience and the frustration you've faced regarding the flight prices. We understand how important it is to secure the best deal when booking a flight, and I appreciate you taking the time to bring this to our attention.
We want to clarify that flight prices can fluctuate due to various factors, such as demand, availability, and the timing of the booking. While we strive to provide our customers with the best possible prices, there are instances when the prices may change, which can be disappointing.
Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations.
Thank you for your understanding, and we look forward to assisting you in resolving this matter.
I also booked an international trip, they called and tried to say that price is no longer available and I booked on an app that's not associated with them. So I asked what their website was. They gave me a new price about 5 to 6 hundred dollars more. While on the phone with them I went directly to the website they game me and found flights at least 2 hundred dollars cheaper than what they were trying to make me pay. Scammers! They need to be canceled
Dear Eric,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service.
With regards to your query in particular, the promotional fare available for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher.
Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations.
Thank you for your understanding, and we look forward to assisting you in resolving this matter.
They use gimmick and lies to sell you different and more expensive booked tickets after you already paid and booked your ticket
Dear Tony,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. Request you to kindly share the booking ID and contact details so that one of our team members can reach out and try to resolve your concern.
They suck, my friend which doesnt speak english booked a flight with then but they had no spanish speaking representative. They were able to get her credit card information corrcet and her name but that was it. Departure city was incorrect they coudnt confirm because they didnt speak spanish and the person spoke no english, they took advantage of that and booked the flight to their convience it wasnt even in our state. And they say there nothing can do, yeah ok. I hope you get what you deserve
Dear A L
We are truly sorry to hear about your recent experience and the frustration you've faced regarding the flight prices. We understand how important it is to secure the best deal when booking a flight, and I appreciate you taking the time to bring this to our attention.
We do have Spanish Executive who can assist you better. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations.
Thank you for your understanding, and we look forward to assisting you in resolving this matter.
Horrible! It is a fraudulent company. I had a disgusting experience with them. After I had seen a convenient offer for me online, I just booked the flight and receiving the booking reference number immediately. Later, this reservation had been cancelled giving me a more expensive offer. I talked to customer service and manager because it had been a mistake of the company and I had been affected as a customer. I was not given a similar offer as a compensation for posting a false information online. Never and ever use this company for booking travels.
Dear Gyuri,
We are truly sorry to hear about your recent experience and the frustration you've faced regarding the flight prices. We understand how important it is to secure the best deal when booking a flight, and I appreciate you taking the time to bring this to our attention.
We want to clarify that flight prices can fluctuate due to various factors, such as demand, availability, and the timing of the booking. While we strive to provide our customers with the best possible prices, there are instances when the prices may change, which can be disappointing.
Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations.
Thank you for your understanding, and we look forward to assisting you in resolving this matter.
Totally a scam. All good reviews have to be made up. Do not book with these people. They eminently e mail & call to get more money.
Dear Cathy,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service.
Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations.
Thank you for your understanding, and we look forward to assisting you in resolving this matter.
Definitely scam!
They sent an email said action require because of my credit card authorization. I contacted the credit card company and it never got charge. I called them and they said the price went up over $500 added to the total. Then after that they didn't send me the eticket, only gave me the confirmation number with the airline and told me I have to check directly with the airline. Then the airline couldn't find my flights. So I lost my money to them now and have to claim the fraud with the credit card company now.
Dear Janie,
We are truly sorry to hear about your recent experience and the frustration you've faced regarding the flight prices. We understand how important it is to secure the best deal when booking a flight, and we appreciate you taking the time to bring this to our attention.
Please share your Booking reference Id and feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations.
Thank you for your understanding, and we look forward to assisting you in resolving this matter.
So first they show a very nice offer, you fall for it because it is nice but not crazy. Once you are about to finish the charge a brunch of things that make the great deal not a great deal anymore and if you want to cancel, they charge 500 dollars. They are just scammers and that's how they work. Scamming costumers, don't make the mistakes a made and don't fall for them.
It's better to buy tickets or things directly with the airlines.
Dear Julian,
We are truly sorry to hear about your recent experience and the frustration you've faced regarding the flight prices. We understand how important it is to secure the best deal when booking a flight, and I appreciate you taking the time to bring this to our attention.
We want to clarify that flight prices can fluctuate due to various factors, such as demand, availability, and the timing of the booking. While we strive to provide our customers with the best possible prices, there are instances when the prices may change, which can be disappointing.
Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations.
Thank you for your understanding, and we look forward to assisting you in resolving this matter.
I booked a trip to Ecuador for a Galapagos tour. They give you no guarantees or protection. After I bought the ticket, Avianca changed the flight to depart 24 hours later, in which case I would have missed my tour. The agency did not alert me of this change, I found out through a friend. I called them several times to change the flight with no assistance. Finally, I spoke to manager who promised a refund in 48 hours. I have never received a refund for my 850$ expense. I had to book another flight. Beware of this shady company. It is not a booking agency. It sells the ticket, and does not take responsibility for anything else. I will never purchase from them again, even if their flight is cheaper than in other advertised sites. Not worth saving 150$ to then lose 850$ in my humble opinion. When I contested the charge with my credit card, they washed their hands clean stating "we gave her a ticket"
Dear Carla,
We are truly sorry to hear about your negative experience and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. In order to help us serve you better, we would request you to kindly provide us your booking ID and / or reference number or alternatively reach out to us on 1-800-404-0025 so that we can help you clear the confusion and set things right for your travel plan.
Thank you for your understanding, and we look forward to assisting you in resolving this matter.
Absolute trash fraud company. Lists one price on Google flights and then charges a completely different amount from your card without regard for your consent. When I tried to cancel they LIED saying it'd take $200 per person to cancel when on their site policy it says if the flight price changes, cancellation is free. They didn't even have the courtesy to notify me of price changes like they did many other negative reviewers, they just charged as they pleased. When I noticed the price in the email receipt I received a minute after purchase was different from what I saw at checkout and called, I deferred saying I'd call them back to decide if I wanted the flight, they charged the price they wanted to my card anyway. They tried to divert from the price discrepancy, pretending at decent customer service by offering a free checked bag, when a free checked bag LITERALLY COMES WITH ALL TICKETS FOR THAT AIRLINE. They do anything to lie. Book with a credit card so you can more easily dispute with these jokers. Positive reviews are fake. AVOID AT ALL COSTS! Absolute trash vendors.
Pictures shown are of price at checkout and the price they charged me in an email receipt I received right after checkout. They claimed airline prices somehow change drastically in one minute and blamed the airline. That checkout price was still shown on the site for days after to lure people in. Lol.
Dear L.T,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service.
With regards to your query in particular, the promotional fare available for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher.
To address your concerns more effectively, we would like to continue this conversation on [email protected] so we can work on resolving this.
I booked a ticket from San Diego to Cincinnati and I was quoted a fare of $393. However I reached out to an agent who said the ticket as bumped up to $548. This is probably a scam run by Modi and the government of India. Maybe the RSS is benefiting from these scams!
Dear Sunell,
We are truly sorry to hear about your recent experience and the frustration you've faced regarding the flight prices. We understand how important it is to secure the best deal when booking a flight, and I appreciate you taking the time to bring this to our attention.
We want to clarify that flight prices can fluctuate due to various factors, such as demand, availability, and the timing of the booking. While we strive to provide our customers with the best possible prices, there are instances when the prices may change, which can be disappointing.
Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations.
Thank you for your understanding, and we look forward to assisting you in resolving this matter.
I booked an international trip online and paid with my credit card. Later that day sales rep said I had to pay an additional 600 $ for a leg of the journey even though I had already made and paid for the reservation. Bait and switch tactic. I cancelled and the rep blamed the airline. I said why did you accept my reservation if that's the case. He again blamed the airline. Waste of my time
Dear Wally,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. Request you to kindly share the booking ID and contact details so that one of our team members can reach out and try to resolve your concern.
We appreciate your understanding in this matter and hope to serve you again in the future.
Dear Alex,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service.
With regards to your query in particular, the promotional fare available for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher.
We appreciate your understanding in this matter and hope to serve you again in the future.