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Terrible - they posted a price, then when I booked, received an email stating you have been confirmed, but no ticket was booked - the email said you are confirmed but we will send you your ticket and itinerary when we get it confirmed with the airline. Then, the next day they send me an email that says we cannot do it for this price, but this new price - which was $185 higher! By then, the prices went up all around on the airline sites and Kayak and Expedia, so I was screwed.
Two incidents happened with me:
First incident, I booked a flight with them and I got a call back from them a few hours later saying that they couldn't buy the ticket for the same price that was listed and they bought it for a hire price. I kindly told them, not to book it but they said they already booked it and can't change it. Meaning, they booked a ticket for a hire price without letting me know and refused to refund me the full amount when I asked them to cancel it. They didn't get my authorization to use my card information for the new ticket and bought me a higher priced ticket.
Second instance, I needed to change my return flight. I went to the airline to change it and the airline said I can do it, get a refund back because my return date will be different and cheaper at the time and I would only have to pay $56 for fee change. However, I need to go through Ebooktrip since I booked it with them. I call Ebooktrip and they charged my $325 for changing my return flight. I explained to them what the airline told me, and I send them pictured of the charges and refunds they told me I will get. However, they said they wouldn't change it unless I pay.
They are honestly just a rip off. It would have been SO much cheaper for me if I just booked directly through the airline. The Airline itself was going to give me a refund if I booked with them and Ebooktrip itself charged me $325. If I didn't have to change my ticket, I wouldn't have paid it but unfortunately I had no other choice. Horrible experience, and will never use them again. They are just scammers.
Dear Mohamed,
We are truly sorry to hear about your recent experience and the frustration you've faced regarding the flight prices. We understand how important it is to secure the best deal while booking a flight, and I appreciate you taking the time to bring this to our attention.
Kindly share your Booking Id and Phone number so that one of executive would reach you and resolve the issue that you had faced.
We appreciate your understanding in this matter and hope to serve you again in the future.
I don't know who paid these people for all the good reviews on this site. Shame on you all because my spouse relied on this site to decide on booking with them. I only hope more people they scammed will put in their review and expose the truth. They will bait and switch you and call and say the price you think you're paying has gone up. I strongly advise that you NOT use this site! Never would have let my spouse make this purchase had I known it wasn't our usual ticketing site we use.
Dear David,
We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service.
Please share your Booking Id and Phone number so that one of executive would reach you and resolve the issue that you had faced.
We appreciate your understanding in this matter and hope to serve you again in the future.
Thank you so much, ebooktrip.com! It was my first trip, and I was really worried about the budget. And on the prize, the ticket which I got was really surprising for me. Thanks once again.
I am a regular traveler, that is why I always prefer cheap flights. All the time, ebooktrip.com fulfills my requirements at a very low cost. The best thing is the customer service person who provides the assistance is really helpful in completing the trip. Thank you ebooktrip.com, for always favoring your passengers.
At the end of the day, my plan gets suddenly changed. I was very perplexed about changing the flight booking. So, my colleague suggested me to connect with the customer service person at ebooktrip.com. I did the same; the customer service person took some details and completed the change very smoothly without taking a long time. Thank you so much ebooktrip.com.
Thank you, Ebooktrip.com. The services you are providing are really amazing. I was quite worried about carrying my lovely pet on the flight, but the way you shorted my issues was really amazing. And now I am enjoying my vacation with him. Thank you team!
Thank you ebooktrip.com. I can follow you blindly, and I trust your services. I am a regular traveler, and I always prefer ebooktrip.com for my booking and general doubts. And they never disappointed me. Thank you! You are doing a really good job.
It was my first flight, and because I was worried about the process of check-in. So I take assistance from the customer service representatives. And the best thing is he was very polite and gave me the instructions very well. And I completed the process very smoothly. Thank you so much, eboktrip.com.
Thank you, ebooktrip.com. After using the services, my thoughts get totally changed. Initially, I was a person who never believed in helping websites, but once I used ebooktrip.com for the booking. I got unbelievable discounts, which I never expected
Thankyou ebooktrip.com! Genuinely, your customer service staff are providing world-class services. I got stuck in the process of booking a cheap flight. I coordinated with one of the customer service persons of ebooktrip.com, who helped me literary a lot. And the low-cost ticket which I got is unbelievable. Thanks once again
Upgrade to first-class
With Ebooktrip.com I got an upgrade in such a limited time frame. I am someone who enjoys finer things in life and nothing can be better than flying Bussiness class. Flying economy absolutely horrifies me. The customer service experts were very supportive and helped me a lot. Look forward to getting all my future travel needs met with the agency.
I desperately wanted to change my flight and came in touch with Ebooktrip.com. The customer service representatives were highly efficient and gave me plenty of options to choose from. I cannot thank them enough for their incredible service. My flight was changed by the agency as per my needs. I could be on time for my meeting and eventually was able to avoid a huge loss to my company. Delightful experience with ebooktrip!
I had a flight booking, and I was traveling with my family of 6. I wanted at least 2 window seats. Experts at ebooktrip.com were highly supportive, and they ensured that I got 2 window seats in-flight. The seat booking process was seamless with the agency and my kids were overjoyed. We had a pleasant experience and I would recommend ebookrtrip.com to anyone who wants a hassle-free experience making travel arrangements.
These days, flight tickets might cost an arm and a leg. But I saved a lot on the ticket price as I booked with ebooktrip.com. The expert's advice helped me a lot. I had a word with the agency a few months before the flight and with their advice, my trip has been nothing short of a dream come true. It was wonderful and I look forward to booking my tickets with ebooktrip.com again.
"THEY ARE A SCAM"
Worst ever service. They intentionally failed the card holder verification saying there's extra space which is a nonsense thing. And then now they are saying that the fare has increased and demands more money to proceed forward. Ridiculous, they want more fares so failed verification. Who does that? I would give less than 1 star or negative ratings for them.
I booked my flight. Less than an hour later, I was contacted by ebook to say that my price was not valid and that I had to pay more. I cancelled the whole thing.
Gracias a todo el equipo de ebooktrip.com porque siempre busco la asistencia más excelente para cualquier servicio relacionado con las compañías aéreas. El proceso es sencillo de entender y seguir, y el grupo ofrece asistencia lo antes posible. Sin ningún problema, la reserva se completa enseguida. La mejor plataforma para servicios de aerolíneas siempre que los necesite.
Thank you Devid and Miara for helping me book the flight tickets. Both of you are true examples of customer obsession:)
Devid- Thank you for bearing with me to find the flights that also with my frequently changing request and still keeping up your patience.it is remarkable.
Miara- Thank you for calling me and assuring me that the tickets are confirmed. Your call made me sleep well:)
Thank you guys :) Really appreciate all your assistance.
En realidad, mi plan cambió de repente y no pude coger mi vuelo programado. En ese momento, uno de mis colegas me sugirió ebooktrip.com. Al principio, tenía dudas, pero una vez que me coordiné con ellos, me prestaron toda la asistencia de forma pertinente. Gracias ebooktrip.com por facilitarme el proceso.
Dear Vince,
We are truly sorry to hear about your recent experience and the frustration you've faced regarding the flight prices. We understand how important it is to secure the best deal while booking a flight, and I appreciate you taking the time to bring this to our attention.
Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations.
We appreciate your understanding in this matter and hope to serve you again in the future.