EbonyOnlineReviews 828

I wish I could give ebony line 0 stars!. I placed an order I was able to put things in my cart but when it came time to ship the order they would email me several days later saying certain things weren't available. I was patient with them and changed some things to what they said was available and again they would tell me something else wasn't available. I wasted so much time with them until I gave up I even asked them to ship me what they have or issue a refund, because I needed these products as soon as possible and still they weren't able to fulfill my order. She actually choose giving a refund than sending me what they had. The next day I ordered with another company "samsbeauty" and my order was shipped a day after. Ebonyline, if you want to be successful in this industry, start with fulfilling orders that your website shows as available. I've ordered many times from Sam's Beauty before but wanted to patronize ebonyline and you let me down never again

Since my natural hair journey started, I have used wigs to bridge me over the gap. I've ordered from this site with only a few snags that seemed to be not worth the fight. I have received a unit that was nothing like advertised, but I was not going to go through the hassle of returning at my cost. Most recently however I ordered a unit (the Vanessa Smart wig) that came to me in a state that was otherwise new. I had previously been told that they could not get the unit, but then i guess they located the unit. It came in a different package from the original picture, in fact i initially thought I was inadvertently sent the wrong wig. Upon opening the package, the wig was inside out, none of the normal packing was included, and there was traces of oil on the wig. There was also a random piece of hair in the packaging as well I contacted customer service and provided photos of the unit and was given the cookie cutter return policy. Now this would be find if I simply didn't like the unit, but because they sent out a previously used and most likely returned wig I took issue with this. My correspondence with the company was futile and i was basically blown off. I will no longer do business with this company and would not suggest that you do. They do not handle issues professionally. All your problems are just that... YOUR PROBLEMS.

I am very very happy with the products I have purchased from Ebonyline. They have a great variety and a lot of times I can find the product here that I cant find somewhere else.
Their customer service works well if you notify them of an issue. In particular I have worked with Desiree and she handled my order issue quickly and to my satisfaction. Thank you Desiree. My suggestion to anyone who needs something resolved is email their customer service and they will resolve it to the best of their ability.

I wish there was a zero button. A week ago I placed an order human hair lace front wig on top of 2 day air. It almost cost 100 overall. The next morning I received a email from them saying the color I chose were out of stock it'll be delayed 2-4 days I'll receive a follow up email when my product have shipped. This was A WEEK ago! I've been calling the customer service line no one's picking up, I keep checking my emails there's no update. What was the point of choosing the 2nd hair color if you guys were out of stock already? Let your customers know if something is out stock BEFORE buying the product. Eboyline is a scam and I'll NEVER go to this website again. I'll make sure my friends and family are aware of this. This is unacceptable! Give me my money back or give me my second hair color option!

This is a sad company. I have actually ordered from them and received my purchases before. However, when i ordered from them as a regular customer they began saying that my wigs were not in stock. Most recently I made a purchase on the 1st of March and the company reached out to me 8 days later to see the items were not in stock. I actually was checking the mail because I was wondering where my purchase was. I asked several times for an update on my order only to be notified that my my hold was released. Fast forward two weeks later and I guess they have the items in stock and decided to charge my card. I told them that i did not wish for the items to be shipped and they said "We are going to ship them out today. If you return you will be charged for shipping and handling."Long story short, I have had to dispute the transaction and my bank issued me my money. They have attempted several times to re-charge me again for the items so i have been issued a new card. I will never order from them again.

Recieved a wig that was seriously defective. I immediately contacted Ebonyline by email. My wig is see through at the top and very thin and tangled. I was super disappointed. Ebonyline keeps asking for me to send pictures, which have sent several times. I am honestly shocked by their lack of understanding and customer service. I tried to call today, only to be told that the manager is out for the day. I only order from ebonyline because my regular place didn't have the wig I wanted. Next time I will wait until they restock. Also, did I mention that I had to call Ebonyline almost a week after I ordered for a tracking number?

Signed,

Good paying customer

I just want my money back, please!

I'm so incredibly happy with Ebonyline! I have been ordering online from them now for the last three years at least and they never fail to satisfy my hair needs. I normally order Bobbi boss hair extensions but I wanted to change to Bohyme but I had no idea how to compare the coloring that I use between the two brands, I felt very nervous to switch in fear of getting the wrong colors. So I called and talked to Desiree who helped me compare the colors I needed, she was super kind, patient and helpful! Thank you Desiree you were amazing! I will continue to shop for my hair needs at Ebonyline as long as they are around! Thank you Ebonyline
Dedicated customer
Cherry Mcknight

If I had to use one word great when I call I was very furstarted because day before sale girl wasn't any help with anything then i call next day and Desiree answer with a reassuring that she would get to the bottom she even went through the old order too make sure I received them I appreciate Desiree great customer service wish some of your employees should take a page from Desiree book again been customer for yrs first problem solve same day thank you ebony line for your beautiful wigs and thank you Desiree my gurl yessss!

I am still waiting on my order from Jan. 4th. I called last Monday the 21st and was told that my order would be delivered by Friday the 25th. Still to this day I have no tracking number nor package. This company will never receive my money again and I will make it my duty to warn everyone about this unprofessional company. I should have stuck with Hairsisters.com who has continued to provide timely, polite, and professional service. I suggest anyone who has not received their product file a claim with your bank.

I was not to visual on writing a review for Ebonyline in the past the customer service was not up to par, but I had an opportunity to speak with Tina last Thursday and it change my whole point of view. I ordered some crotchet hair for my daughter and needed it by Saturday and had not receive my confirmation. After speaking to Tina, she changed my perception about staying a customer. Tina had product knowledge about the system being down, but was helpful about tracking my product down to the wire, she explained points, looked up products for me. Tina also tracked my package correctly it had arrived that Thursday. She took her time and never tried to rush me off the phone and I say Kudos to Tina! Also for future reference she told me to ask for her by name.