EbonyOnlineReviews 828

I have an awesome experience shopping on Ebony online. Winnah was so nice she replied my order and took care of me. I will definitely shop here again!

This was my first time ordering from Ebonyline.com and I was really pleased. I paid for my order before realizing that I had made a mistake. I went on the website on my confirmation email, explained to Desiree that I needed to cancel my previous order and Desiree quickly resolved the problem before my order was shipped, thus avoiding incurring extra expense! I look forward to doing more business with this company in the future and will be recommending them to my friends. Thanks again for people like Desiree who demonstrated great customer service.

I have found my go to website for ordering my hair! I recently relocated to Texas and I wanted to get my hair braided... well my preferred braid style is micros (yes I know they aren't in style) with long human hair. I searched all of my local beauty supply stores in my area, even recruited help from a friend back in Illinois I couldn't find any human braiding hair longer than 18inches. I did a google search and found ebonyonline, Desiree was amazing! I order my hair and requested overnight shipping as my hair apt was rapidly approaching. I called several times just to check on the status, Desiree didn't get frustrated she just reassured me that everything would be fine. I received my order in a timely manner. Definitely will be ordering again.

This was my first time ordering from Ebonyline, I ordered one unit in FS1B/30, and I received an email stating they were out of stock and asked if I wanted to wait or if I wanted a different color; I choose a different color and received it in 2-days as promised.

FedEx on the other had delivered it to wrong address, even through they had the correct address on the label, I notified Ebonyline and they again responded right away, and give me instructions on what to do with FedEx. Desiree, the customer service rep was great and even followed-up to ensure I received my unit. I will be ordering from them again

This is their hustle: they buy wigs from the exact same websites you and I shop at. They mark them up and sell them to you. Ever wonder why Sam's Beauty and other places never have popular colors. Ebonyline offers products they don't have. They hold your money up in pending charges knowing full well they will be canceling orders because they sell things that aren't in their inventory. The other sites need to stop selling to them so the customer can benefit from the prices and sales. Customer service was terrible. The will not do anything to make up for inconveniencing you. If the legitimate sites don't have your product. Ebonyline doesn't either although they are advertising they do.

Ebonyline has the BEST quality & style variation of modern wigs than any other online company! I ceased processing & weaving my natural hair now for 2 years which was damaging plus the high cost and upkeep. When I started ordering Ebonyline products, I became hooked! I have been enjoying many styles, colors, lengths of natural hair wigs made with comfortable caps that feel light as a feather. "Its a Cap Wig" is my favorite brand! Ebonyline has the best affordable prices in addition to EXCEPTIONAL Customer service & support. Anytime I've emailed with an inquiry, they respond within 24 hrs. Most of the time a couple of hours. For 2 years I've had great products and service consistently with Ebonyline and would highly recommend this company to everyone! THANKS EBONYLINE - keep doing what you do SO WELL!

I love Ebonyline. They often have the hair I want at a lower price than other sites and beauty supplies near me. Yesterday I emailed customer service about an issue with my account and Desiree at Ebonyline emailed me within 5 minutes with the issue addressed and rectified. Usually my orders arrive very quickly, before I expect them and the quality has been great the ONLY reason I haven't given it 5 stars is because I can't find all the hairs I often want that I see some of my fav YouTubera review. Also the code "499" doesn't always work online for reduced shipping cost but overall I love Ebonyline and tell EVERYONE I know to shop here online.