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EbonyOnline

3.1

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EbonyOnline Reviews Summary

The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.

This summary is generated by AI, based on text from customer reviews

service
365
value
357
shipping
351
returns
218
quality
341

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Order from Ebony
May 26, 2021

I have ordered many wigs and have been happy with all. If any issues you get an immediate response and the issue resolved very quickly. If you want a wig without spending hundreds of dollars but from Ebony

Date of experience: May 26, 2021
New York
1 review
0 helpful votes
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Excellent Customer Service & Products
May 26, 2021

When I need anything hair related whether it is a wig, weave or braiding hair, Ebonyline is my first choice. They process and ship my order out quickly and their customer service is excellent. Whenever I need to adjust my order I just hit the chat button and speak to a representative. It is easy and quick. Other sites do not care and only think about getting your money. However, Ebonyline really cares about making sure you return as a customer. Today, I needed to change my order after placing it. I opened the chat and spoke to Michelle and she was able to adjust my order in less than five minutes. Not to mention they have a wonderful rewards program. I often use coupons on top of rewards and get as much as $40 off. Also, their prices are the lowest amongst most other wig sites and they get the newest arrivals quickly and when other places are out of stock, they usually have some in stock and they often restock. Try them out, I am sure you will enjoy it. If anything is wrong or you need help with an order just click the chat button. I buy all my wigs from them!

Date of experience: May 26, 2021
California
1 review
0 helpful votes
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I absolutely love EbonyLine, and I will continue to order my wigs from them. In California, the Class of 2020 wasn't able to have actual in-person graduation. But recently, we were informed to have one, so I immediately came to Ebonyline to order a wig. I ordered a wig that I fell in love with at first sight, and I waited for it to come. Unfortunately, that wig color was out of stock, but Daejonna D provided me with great customer service. I was able to get another wig just in time before graduation.

Date of experience: May 20, 2021
Texas
1 review
0 helpful votes
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GREAT JOB LARISSA
May 20, 2021

I emailed Ebonyline to check on my shipment & within 5 minutes service agent "Larissa" responded. They were waiting for 1of the 2 Wigs ordered to come in from the Mfg. I requested she ship the one and credit me for the other. I received my order 3 days later. Thank you Larissa!

Date of experience: May 20, 2021
Arizona
1 review
0 helpful votes
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I have been using Ebonyline for a couple of years now. I purchase crochet human hair and they have the best prices... trust me. I also love the selections that Amazon and/or Beauty supply stores don't have. Again, try it and you'll like (or love) it!

Date of experience: May 19, 2021
New York
1 review
0 helpful votes
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I love Ebony online as a trusted site to purchase wigs. Other sites show you a photo and you receive an entirely different wig. UGH! With Ebony online you get exactly what you see in the photo and the prices are reasonable. I also like the low shipping fee. Sometimes you could buy another wig with what other sites charge for shipping. Thank you so much Ebony online for being a trusted site for women to purchase their hair care products and thank you Michelle for giving me extra points to buy more wigs.

Date of experience: May 17, 2021
New Mexico
1 review
0 helpful votes
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The products are great and just as described.
Costumer service is always there, answers right away and help! Larissa from costumer service was a great helper! Love love love Ebonyline!

Date of experience: May 13, 2021
New York
1 review
0 helpful votes
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Amazing Product
May 14, 2021

Amazing service and fast delivery. Michelle provides great customer service. I highly recommend Ebonyline

Date of experience: May 13, 2021
Ukraine
1 review
0 helpful votes
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Hector прекрасный менедже. Всегда поможет и подскажет. Товар высокого качества. Заказывала уже много

Date of experience: May 11, 2021
Ghana
1 review
0 helpful votes
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Great service
May 12, 2021

Amazing service and fast delivery. I have been buying from this website for a year now and everything has been stress free for the most part.

Date of experience: May 11, 2021
Pennsylvania
1 review
0 helpful votes
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DAEJONNA D is amazing. She takes time to help you out as much as needed. She's fast and helpful. She goes above and beyond

Date of experience: May 10, 2021
Texas
1 review
0 helpful votes
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Beverly Warrior
May 8, 2021

Larissa give excellent customer service and Daejonna D for resolving my order. Excellent service Prompt within seconds. I'm very Satisfied

Date of experience: May 7, 2021
Ohio
2 reviews
0 helpful votes
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Customer service
May 8, 2021

I ordered a wig that I have been looking high and low for. Spoke to DAEJONNA D in customer service once i realized I hadn't received a confirmation email. Unfortunately, the wig was sold out but she gave me a few options. So far so good patiently waiting for the wig to restock!

Date of experience: May 6, 2021
California
1 review
0 helpful votes
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I love this company I shop here all the time I love my units and the customer service is excellent DaejonnaD was very helpful and I appreciate it I will shop here again thanks again for everything

Date of experience: May 6, 2021
Ebony l. EbonyOnline Rep
over a year old

Michele,

Amazing!

We love having you as a customer.

North Carolina
1 review
0 helpful votes
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Daejonna D. Communicated via email to me until we came up with a solution I was happy with, very satisfied.

Date of experience: May 6, 2021
Ebony l. EbonyOnline Rep
over a year old

Mary,

Thank you for taking your time to write this review.

We love having you as a customer!

Virginia
1 review
2 helpful votes
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Thank you, Daejonna D!
May 4, 2021

Thank you, Daejonna D. My most recent purchases were the OUTRE SYNTHETIC PRE-PLUCKED HD TRANSPARENT LACE FRONT WIG- LEYLA wigs and before that, I purchased a few of the Zury Sis Sassy Lively Spirit Razor Chic Wig SASSY RC-H DEAN wigs. These wigs were sent in a timely fashion and in Brand New, Top Quality Condition. The wigs also looked as they appeared on the website or better. Thank you, Daejonna D for your quality products and customer service!

Date of experience: May 4, 2021
North Carolina
1 review
3 helpful votes
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I just wanted to say thank you to Daejonna D at Ebonyline for your help because My Mother loves her new Birthday Wig, I look forward to ordering again soon because I know that Ebonyline has great prices and great people working to help you with your order like Daejonna D, Thank You Again.

Date of experience: May 3, 2021
Texas
1 review
0 helpful votes
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I have visited and purchased hair products from this store. Each purchase experience has been great. DAEJONNA D was very helpful in responding to my question or concern. I will definitely recommend this store to my friends and family.

Date of experience: May 1, 2021
Mississippi
1 review
0 helpful votes
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Hector
April 30, 2021

Hector did a great job helping me to get into my account. I appreciate his prompt support. He did a wonderful Job

Date of experience: April 29, 2021
Virginia
2 reviews
1 helpful vote
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I had a great response time from Ebonyline in regards to my return. My hair choice did not work out as planned the hair was really BIG, however DAEJONNA D was able to help me get a credit for the return. She was helpful in identifying that I was having trouble with the web site. She walked me through it and the return has gotten underway. Thank you again for your time and patience DAEJONNA D.

Date of experience: April 29, 2021

From the business

Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price!


ebonyline.com
Niles,, IL, United States
+204
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