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The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.
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I have ordered many wigs and have been happy with all. If any issues you get an immediate response and the issue resolved very quickly. If you want a wig without spending hundreds of dollars but from Ebony
When I need anything hair related whether it is a wig, weave or braiding hair, Ebonyline is my first choice. They process and ship my order out quickly and their customer service is excellent. Whenever I need to adjust my order I just hit the chat button and speak to a representative. It is easy and quick. Other sites do not care and only think about getting your money. However, Ebonyline really cares about making sure you return as a customer. Today, I needed to change my order after placing it. I opened the chat and spoke to Michelle and she was able to adjust my order in less than five minutes. Not to mention they have a wonderful rewards program. I often use coupons on top of rewards and get as much as $40 off. Also, their prices are the lowest amongst most other wig sites and they get the newest arrivals quickly and when other places are out of stock, they usually have some in stock and they often restock. Try them out, I am sure you will enjoy it. If anything is wrong or you need help with an order just click the chat button. I buy all my wigs from them!
I absolutely love EbonyLine, and I will continue to order my wigs from them. In California, the Class of 2020 wasn't able to have actual in-person graduation. But recently, we were informed to have one, so I immediately came to Ebonyline to order a wig. I ordered a wig that I fell in love with at first sight, and I waited for it to come. Unfortunately, that wig color was out of stock, but Daejonna D provided me with great customer service. I was able to get another wig just in time before graduation.
I emailed Ebonyline to check on my shipment & within 5 minutes service agent "Larissa" responded. They were waiting for 1of the 2 Wigs ordered to come in from the Mfg. I requested she ship the one and credit me for the other. I received my order 3 days later. Thank you Larissa!
I have been using Ebonyline for a couple of years now. I purchase crochet human hair and they have the best prices... trust me. I also love the selections that Amazon and/or Beauty supply stores don't have. Again, try it and you'll like (or love) it!
I love Ebony online as a trusted site to purchase wigs. Other sites show you a photo and you receive an entirely different wig. UGH! With Ebony online you get exactly what you see in the photo and the prices are reasonable. I also like the low shipping fee. Sometimes you could buy another wig with what other sites charge for shipping. Thank you so much Ebony online for being a trusted site for women to purchase their hair care products and thank you Michelle for giving me extra points to buy more wigs.
The products are great and just as described.
Costumer service is always there, answers right away and help! Larissa from costumer service was a great helper! Love love love Ebonyline!
Amazing service and fast delivery. Michelle provides great customer service. I highly recommend Ebonyline
Hector прекрасный менедже. Всегда поможет и подскажет. Товар высокого качества. Заказывала уже много
Amazing service and fast delivery. I have been buying from this website for a year now and everything has been stress free for the most part.
DAEJONNA D is amazing. She takes time to help you out as much as needed. She's fast and helpful. She goes above and beyond
Larissa give excellent customer service and Daejonna D for resolving my order. Excellent service Prompt within seconds. I'm very Satisfied
I ordered a wig that I have been looking high and low for. Spoke to DAEJONNA D in customer service once i realized I hadn't received a confirmation email. Unfortunately, the wig was sold out but she gave me a few options. So far so good patiently waiting for the wig to restock!
I love this company I shop here all the time I love my units and the customer service is excellent DaejonnaD was very helpful and I appreciate it I will shop here again thanks again for everything
Daejonna D. Communicated via email to me until we came up with a solution I was happy with, very satisfied.
Mary,
Thank you for taking your time to write this review.
We love having you as a customer!
Thank you, Daejonna D. My most recent purchases were the OUTRE SYNTHETIC PRE-PLUCKED HD TRANSPARENT LACE FRONT WIG- LEYLA wigs and before that, I purchased a few of the Zury Sis Sassy Lively Spirit Razor Chic Wig SASSY RC-H DEAN wigs. These wigs were sent in a timely fashion and in Brand New, Top Quality Condition. The wigs also looked as they appeared on the website or better. Thank you, Daejonna D for your quality products and customer service!
I just wanted to say thank you to Daejonna D at Ebonyline for your help because My Mother loves her new Birthday Wig, I look forward to ordering again soon because I know that Ebonyline has great prices and great people working to help you with your order like Daejonna D, Thank You Again.
I have visited and purchased hair products from this store. Each purchase experience has been great. DAEJONNA D was very helpful in responding to my question or concern. I will definitely recommend this store to my friends and family.
Hector did a great job helping me to get into my account. I appreciate his prompt support. He did a wonderful Job
I had a great response time from Ebonyline in regards to my return. My hair choice did not work out as planned the hair was really BIG, however DAEJONNA D was able to help me get a credit for the return. She was helpful in identifying that I was having trouble with the web site. She walked me through it and the return has gotten underway. Thank you again for your time and patience DAEJONNA D.
Answer: They are very nice its the customer service when something goes wrong they are very unprofessional like they are angry horrible not sure if there are diff call centers but HORRIBLE
Answer: Our wigs come directly from name brands and they are not imitation. We are proud to say that we do not sell cheaply made products.
Answer: No I have not had any negative issues ordering from EbonyLine
Answer: Tracking Number(s): 61290988116522405530 Order # 1575676 COMPLETE May 6,2022 Reorder Print Items Ordered Invoices Order Shipments Track All Shipments Print All Shipments Shipment #0011867 Print ShipmentTrack this shipment Tracking Number(s): 61290988116522405530 Items Shipped Product Name SKU Qty Shipped Freetress Equal Invisible L Part Wig CHASTY Color OP27 +$2.00
Answer: It is same as stores asking your id for credit cad sometimes. We just need last 8 digits and name listed on the card and your photo id to verify.
Answer: Can you provide the order number to better assist you? Thank you
Answer: I have no answer but I was wondering too! What does my bust size and waist have to do with ordering a wig!
Answer: Not sure about this. I don't know what economy shipping is.
Answer: They will provide you will complete information and also delivery date.
Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price!


Michele,
Amazing!
We love having you as a customer.