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EbonyOnline

3.1

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EbonyOnline Reviews Summary

The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.

This summary is generated by AI, based on text from customer reviews

service
365
value
357
shipping
351
returns
218
quality
341

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Crochet hair
June 4, 2021

Out of stock on the hair I order offered something different happy with the service they provided hopefully I will get ship out soon

Date of experience: June 3, 2021
Iowa
1 review
0 helpful votes
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Excellent Customer Service
June 3, 2021

I have been a customer of Ebonyline.com for years. I have always had excellent customer service but today MICHELLE really helped me. I mistakenly ordered the wrong color and she made sure it was fixed before shipping and notified me. Thanks for always being above the best. They also always have what I'm looking for.

Date of experience: June 2, 2021
Indiana
1 review
0 helpful votes
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I recently placed an order for another hair piece from Ebonyline.com. Their hairstyle selection is so nice I'm going to keep ordering from them. Thank you, Larissa!

Date of experience: June 2, 2021
Florida
1 review
0 helpful votes
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Ebonyline is right on time. I love shopping at Ebonyline. When purchasing halfwigs, they're on the top of my list. Just give them try.

Date of experience: June 2, 2021
Virginia
1 review
0 helpful votes
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DAEJONNA D is da bomb dot com!
Always quick to respond and provides exvellent customer service.
Love, love, love your units!

Date of experience: June 1, 2021
New Hampshire
2 reviews
8 helpful votes
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Fast shipment, accurate order; what can as for? Ebonyonline has been consistent with each order, fast delivery, accurate order, again and again.

Date of experience: May 31, 2021
Florida
1 review
0 helpful votes
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I made an order which one of the wigs were out of stock. I received an email from DAEJONNA D she was so helpful I choose another wig that I thought was pretty and she adjusted my order and my bill. Thank you so much for your help DAEJONNA D. I am so happy with my choice it is beautiful hair.

Date of experience: May 31, 2021
New York
1 review
0 helpful votes
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Problem Solved
June 1, 2021

I was disappointed when my first choice was out of stock. I was offered substitutions, but they did not satisfy me. I chose an entirely different style and DAEJONNA D was very helpful!

Date of experience: May 31, 2021
Wisconsin
1 review
0 helpful votes
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This is my go to place for my wigs. They are always professional and helpful. I get my orders on a timely fashion and it's exactly what I wanted. I really like how they contact you if they are out of stock and corrects your order right away. Love them!

Date of experience: May 27, 2021
Texas
1 review
0 helpful votes
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Love
May 28, 2021

In love with this site! The wigs are awesome and the weaves too bombbbbb! I ordered almost every other week

Date of experience: May 27, 2021
Ebony l. — EbonyOnline Rep
over a year old

Chahara,

We love having you as a customer!

Thank you for taking the time to share your positive feedback.

New York
1 review
0 helpful votes
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I placed an order and was unable to find the out the tracking or the the status of the delivery.
I was able to get in touch with DAEJONNA D, who was helpful and knowledgeable.
I order ALL my hair through Ebonyonline. I am ordering my "VACATION HAIR" as we speak!

Date of experience: May 27, 2021
Arizona
1 review
0 helpful votes
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Customer Service
May 28, 2021

I have always been happy and very satisfied with my wigs I order from Ebony. The prices are amazing! The customer service is also amazing as they are very attentive and professional! Thank you Dae Jonna D!

Date of experience: May 27, 2021
Georgia
1 review
0 helpful votes
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Great Online Store
May 28, 2021

I've been shopping online at Ebonyline for several years and I have not had any issues. I always receive my orders timely and the styles I buy look good on me.
I like how Ebonyline contacts you if your wig selection is not available to see if you would like a another color or style.
Michelle just recently reached out to me for an unavailable selection and she made the process go very smoothly by confirming my order and changes were all correct.
I received a refund to my account the very next day. I have referred Ebonyline to my family and friends.

Date of experience: May 27, 2021
Ebony l. — EbonyOnline Rep
over a year old

Rhonda,

We're glad to hear that.

Thank you for being a loyal customer.

Texas
2 reviews
0 helpful votes
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I always order from Ebonyline I have like this one wig I order a lot but it is my absolute favorite but I have ordered other wigs as well... Ebonyline is go to when it comes to wig... Let's talk about the customer service if you have a issue the guy Hector he is always professional and polite... This is your one stop shop!

Date of experience: May 26, 2021
Ebony l. — EbonyOnline Rep
over a year old

Sherika,

We appreacite you taking your time and writing this review.

We love having you as a customer!

New York
2 reviews
0 helpful votes
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Kinky
May 26, 2021

It's a cute piece quiet kinky. If u like that look. Not a bad looking piece great buy. Great for hot summer months keep your head cool

Date of experience: May 26, 2021
Ebony l. — EbonyOnline Rep
over a year old

Stephanie,

Awesome feedback.

We love having you as a customer!

South Carolina
1 review
0 helpful votes
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AWESOME COMPANY
May 26, 2021

Love this business great customer service. DAEJONNA D was a great help. My package came very quickly. Prices are very cheap.

Date of experience: May 26, 2021
Ebony l. — EbonyOnline Rep
over a year old

Falasha,

We are glad to hear you were satisfied with your order.

Thank you for the positive feedback.

Georgia
2 reviews
0 helpful votes
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******* Gwendolyn Austin REALLY LOVES THIS ONLINE BEAUTY STORE BECAUSE ITS SUPER CHEAP AND THE FLAT SHIPPING FEE MAKES IT EASY TO PURCHASE MORE HAIR. I HOPE THEY NEVER STOP DISCOUNTING THEIR PRODUCTS BUYING HAIR IS A TEMPORAY THING SO WHY PAY MORE

Date of experience: May 26, 2021
Indiana
1 review
0 helpful votes
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I received compliments all the time. I had to show some lady's where I pu r chased this beautiful hair.The price is great compared to the beauty supplie in my area.The product arrived fast.
Netcastnews -Anchor Kia

Date of experience: May 26, 2021
Pennsylvania
1 review
0 helpful votes
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Always Great!
May 26, 2021

Been ordering from this company a lot lately and the selection is awesome. Great Customer service and Hector is nice. Thank You! Hair is great to as i do understand they don't make the wigs but provide a huge selection of different manufacturers.

Date of experience: May 26, 2021
Nevada
2 reviews
0 helpful votes
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Love my hair
May 26, 2021

Ebonyline is the only place I buy my hair. They ship out prompt and fast. I never have a problem. I have ordered several things, and will continue to get my hair from the best. Stacey Young order #******* Hector

Date of experience: May 26, 2021

From the business

Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price!


ebonyline.com
Niles,, IL, United States
+204
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