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The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.
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Out of stock on the hair I order offered something different happy with the service they provided hopefully I will get ship out soon
I have been a customer of Ebonyline.com for years. I have always had excellent customer service but today MICHELLE really helped me. I mistakenly ordered the wrong color and she made sure it was fixed before shipping and notified me. Thanks for always being above the best. They also always have what I'm looking for.
I recently placed an order for another hair piece from Ebonyline.com. Their hairstyle selection is so nice I'm going to keep ordering from them. Thank you, Larissa!
Ebonyline is right on time. I love shopping at Ebonyline. When purchasing halfwigs, they're on the top of my list. Just give them try.
DAEJONNA D is da bomb dot com!
Always quick to respond and provides exvellent customer service.
Love, love, love your units!
Fast shipment, accurate order; what can as for? Ebonyonline has been consistent with each order, fast delivery, accurate order, again and again.
I made an order which one of the wigs were out of stock. I received an email from DAEJONNA D she was so helpful I choose another wig that I thought was pretty and she adjusted my order and my bill. Thank you so much for your help DAEJONNA D. I am so happy with my choice it is beautiful hair.
I was disappointed when my first choice was out of stock. I was offered substitutions, but they did not satisfy me. I chose an entirely different style and DAEJONNA D was very helpful!
This is my go to place for my wigs. They are always professional and helpful. I get my orders on a timely fashion and it's exactly what I wanted. I really like how they contact you if they are out of stock and corrects your order right away. Love them!
In love with this site! The wigs are awesome and the weaves too bombbbbb! I ordered almost every other week
I placed an order and was unable to find the out the tracking or the the status of the delivery.
I was able to get in touch with DAEJONNA D, who was helpful and knowledgeable.
I order ALL my hair through Ebonyonline. I am ordering my "VACATION HAIR" as we speak!
I have always been happy and very satisfied with my wigs I order from Ebony. The prices are amazing! The customer service is also amazing as they are very attentive and professional! Thank you Dae Jonna D!
I've been shopping online at Ebonyline for several years and I have not had any issues. I always receive my orders timely and the styles I buy look good on me.
I like how Ebonyline contacts you if your wig selection is not available to see if you would like a another color or style.
Michelle just recently reached out to me for an unavailable selection and she made the process go very smoothly by confirming my order and changes were all correct.
I received a refund to my account the very next day. I have referred Ebonyline to my family and friends.
Rhonda,
We're glad to hear that.
Thank you for being a loyal customer.
I always order from Ebonyline I have like this one wig I order a lot but it is my absolute favorite but I have ordered other wigs as well... Ebonyline is go to when it comes to wig... Let's talk about the customer service if you have a issue the guy Hector he is always professional and polite... This is your one stop shop!
Sherika,
We appreacite you taking your time and writing this review.
We love having you as a customer!
It's a cute piece quiet kinky. If u like that look. Not a bad looking piece great buy. Great for hot summer months keep your head cool
Stephanie,
Awesome feedback.
We love having you as a customer!
Love this business great customer service. DAEJONNA D was a great help. My package came very quickly. Prices are very cheap.
Falasha,
We are glad to hear you were satisfied with your order.
Thank you for the positive feedback.
******* Gwendolyn Austin REALLY LOVES THIS ONLINE BEAUTY STORE BECAUSE ITS SUPER CHEAP AND THE FLAT SHIPPING FEE MAKES IT EASY TO PURCHASE MORE HAIR. I HOPE THEY NEVER STOP DISCOUNTING THEIR PRODUCTS BUYING HAIR IS A TEMPORAY THING SO WHY PAY MORE
I received compliments all the time. I had to show some lady's where I pu r chased this beautiful hair.The price is great compared to the beauty supplie in my area.The product arrived fast.
Netcastnews -Anchor Kia
Been ordering from this company a lot lately and the selection is awesome. Great Customer service and Hector is nice. Thank You! Hair is great to as i do understand they don't make the wigs but provide a huge selection of different manufacturers.
Ebonyline is the only place I buy my hair. They ship out prompt and fast. I never have a problem. I have ordered several things, and will continue to get my hair from the best. Stacey Young order #******* Hector
Answer: They are very nice its the customer service when something goes wrong they are very unprofessional like they are angry horrible not sure if there are diff call centers but HORRIBLE
Answer: Our wigs come directly from name brands and they are not imitation. We are proud to say that we do not sell cheaply made products.
Answer: No I have not had any negative issues ordering from EbonyLine
Answer: Tracking Number(s): 61290988116522405530 Order # 1575676 COMPLETE May 6,2022 Reorder Print Items Ordered Invoices Order Shipments Track All Shipments Print All Shipments Shipment #0011867 Print ShipmentTrack this shipment Tracking Number(s): 61290988116522405530 Items Shipped Product Name SKU Qty Shipped Freetress Equal Invisible L Part Wig CHASTY Color OP27 +$2.00
Answer: It is same as stores asking your id for credit cad sometimes. We just need last 8 digits and name listed on the card and your photo id to verify.
Answer: Can you provide the order number to better assist you? Thank you
Answer: I have no answer but I was wondering too! What does my bust size and waist have to do with ordering a wig!
Answer: Not sure about this. I don't know what economy shipping is.
Answer: They will provide you will complete information and also delivery date.
Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price!


Chahara,
We love having you as a customer!
Thank you for taking the time to share your positive feedback.