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EbonyOnline Reviews Summary
The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.
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This website fits my budget! I have been having trouble finding the milky way q ue hair. Now I have it and at a reasonable price.
Maydea beauty synthetic braided 4x4 lace front color T350. Is the best braided wigs I've purchased. Daejonna D I would definitely purchase again and recommend. Ladies buy it... you'll be glad you did.
I feel good and happy with the ebony line customer service, exclusively with DAEJONNA who has always been very kind to me.
The Vanessa Apache lace top is absolutely amazing. So light and just right for summer.
Thank you Hector!
After being hesitant to switch to an online only wig provider, Ebonyline gave me the most comfort having my favorite brands, a LARGE selection, Phenomenal pricing, Luxurious quality, and efficient delivery. I mean what else could you ask for?!? I found my place! Thanks DAEJONNA D
I order my beauty supply products from EbonyLine monthly, every purchase is processed in timely fashion and shipped to me in No Time. Thank you Hector of EbonyLine, your services are Awesome!
Kiara Bentley
My problem with this Look Like Used Hair was Never RESOLVED! NEVER ORDERING AGAIN. PHOTO ALREADY SENT
Rebena,
I apologize for any misunderstanding. We are responding and will be reviewing your case. Several email responses were sent
Already and we have been very responsive. We actually do not restock returns, we donate all open items or returning packages.
Please allow time to have this looked and resolved, your cooperation is appreciated.
DAEJONNA D And her team are amazing! They promptly answered my questions regarding and order and we're so accommodating. My order was shipped quickly and arrived on time. Their prices are competitive and they have a huge selection of quality wigs! - Kelli Balloon (Atlanta)
Awesome! We appreciate your feedback.
Order #*******
I purchased Dashly unit 16 and I LOVE HER! She's so pretty, soft, and perfect for summer! I've purchased her twice. I also purchased the sensational Ud #9 and I love her also. This was my second purchase of her also. Get both these units ladies! Thank you Hector for great customer service and excellent shipping!
Kia,
Amazing!
We appreacite having you as a customer.
I purchased two wigs and I had absolutely wonderful experience with them. Daejonna was amazing and very helpful kind she made it so easy for me thank's again daejonna.
Thank you valued customer for your positive feedback we look forward making business with you.
Só compro aqui... E Amooo o atendimento e a pontualidade da empresa.
Já compro com eles a muitos anos. E nunca tive problema.
DAEJONNA D obrigada.
I've been shopping at Ebonyline for the past four years I brought all my wigs from them. I've always get me shipments within one week. I never got a bad experience with this website. Thank you MICHELLE for helping me with my order *******
Guliet,
Great!
Thank you for taking the time to share your positive feedback.
I enjoy purchasing Units from Ebonyline. From their inventory to their expedited shipping ~ everything was on point. Customer Service Rep. HECTOR was amazing! His attentiveness & rapid response ~ impeccable. Purchasing from Ebonyline is a "Win~Win"!
Valued Customer,
We are glad to hear you were satisfied with your order.
Thank you for taking your time to write review.
My name is Rita and I reside in Maryland. Im a busy women and have no time to go to wig shops. I really like this company. My wig was reasonably priced and came on time as promised. And if you ever a issue, the customer service is very responsive. I actually ordered this wig from another company and ended up coming to Ebonyline.com because of the options listed on their website. Michelle has a great company and I have told a few of my friends. This is great online company that has valid products. I trust them and will continue to shop here.
Rita,
We appreciate your positive feedback.
Thank you for shopping with Ebonyline!
I love this wig! I got the What Lace Morgan unit in the color Burgundy Wine. I do wish it was a tad bit more red but it still looks really good. I can't wait to install it! Shoutout to Michelle.
Paris,
We're happy to hear that.
Thank you for being a loyal customer!
I love the fact that they have excellent customer service. Rep Daejonna D was extremely helpful in resolving my issue. It is experiences like these that make us feel appreciated and valued.
Rebecca,
We appreacite your positive feedback.
We look forward making more business with you.
I contacted their customer service about an issue i had with shipping as well as cancelling my order and DAEJONNA D was extremely helpful in helping me do so :) they responded quickly and there was no issue at all! Would highly recommend shopping with this company.
Zoe,
We are glad we can assist.
Thank you for positive feedback.
One of the items that i order was out of stock. Hector helped me by telling me that i could order my hair in a different color. I was able to do that i am glad that her gave me that option instead of leaving the item out.
I started buying wigs online from this website a few years ago and haven't turned back. The shipping is excellent! The selection of cute wigs is wonderful! I just wish we could receive alerts when items are back in stock Hector! My last order # ******* was exact! Thank you.
I bought a short wig and a braid wig. Absolutely loved both. Was exactly as they described on the website and arrived in a week as stated! Definitely plan to buy more!
Valued Customer,
Amazing!
We are glad to hear you were satisfied with your order.
From the business
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Fantastic,
We love having you as a customer!
Thank you for taking the time to share your positive feedback.