EbonyOnlineReviews 828

I've ordered a few times from this website and honestly, I'm never disappointed. The products are exactly as expected and the same exact quality as the brands you find in your local beauty supply store (if you are lucky enough to have a supply store locally). I must add that on my last order, the shipping time was longer than expected, however, when I inquired on the status, I was assisted by Daejonna D. Who was apologetic and explained why the items were delayed. She responded quickly, personally and with a genuine expression of concern. I would recommend this site as they are consistent- Just be mindful of the shipping options if you need the products in a hurry!

I am so grateful to Daejonna D. She did a wonderful job with rectifying my problem with shipping. She went over and beyond to get me my order. Thank you again. I really appreciate superior customer service.
Mechelle Davis
Claim #EBO******* #EBO*******
Order # order: *******

Daejonna D provider quick and great customer service! And the products are always great quality for a great price!

I love everything about Ebonyonline. The service is fast and friendly! And the selection is amazing!

I really like the site, and the help of Larissa was a great help. Its a popular site, so many items get snapped up. Thankfully she was able to help me get cute substitutes for me and let me know availability.

Alyssa Washington
Order # *******

I've ordered from Ebonyline quite a few times now, & everytime I've gotten the best prices vs any other wig site. I love how often they add to their selection along with having sales for their older items. My experience with customer service has been lovely. They reply quickly, make things easy to understand, & are clearly here to help YOU the customer. I recently asked to replace one item in my order with another and they did just that, thank you Michelle! Definitely a returning customer.

This company offers the hottest wigs. Offers the best customer service everyone are quick to help you with any questions you may have. Rep. Michelle you are an angel! Thanks for being so professional and nice

I have been an on and off customer of Ebonyline for years and if I'm being completely honest... the customer service is poor and the accountability when mistakes are made is lacking. I enjoy the fact that they offer so many products I love... but I disagree with how they treat their customers. In the past... I have had the misfortune of dealing with ladies there who were rude and down right nasty which is unfortunate.

I stopped ordering my hair products from them for almost 2 years and now I'm back and still face issues. However... Larissa has been so helpful and took the time to provide me great service with a positive and friendly attitude... something I'm not used to with them. Immediately after emailing her my inquiries, she responded promptly and thoroughly. People like Larissa are capable of rescuing the reputation of businesses like Ebonyline/ Ione and I hope more Larissas will spring up to salvage the dignity and integrity of this company. Thank you Larissa for making my experience back at Ebonyline much more pleasant!

They are so nice and helpful! Michelle is amazing! 10/10 recommend! If you need help they are very good!

Great deals! Quick and timely delivery on the product and please compare to your local stores piece point for the same products.

I was waiting on a response through my email to see if/when my order was arriving... nothing, I called/left a message, no answer. But to my avail, I spoke to Hector and he was able to give me detailed information! Now Im so happy yo know I will soon be receiving my order! Thanks again Hector! I love shopping with Ebonyline... thanks, Cynthia Rice

This is my second time dealing with this company and once again my package did not arrive. The first time it never arrived to my house, which may have been a USPS issue and not Ebonyline; however, they were no help in attempting to get me a refund or file a claim with the postal service. It's been 2 months and nothing. The package was insured for $50 and the order was only $44, seems like a no-brainer. No response, no follow up, nothing. But I order another package from them with PRIORITY SHIP. 7 days later the hair is not here at all. I tell them to refund me the priority ship fee because its coming regular mail if it's already 7 days. They told me they can't help me. I'll never in my life buy anything from them again. Horrible customer service. There are too many vendors to even consider them again.

Everything they just said in the comments is a lie. The fact that you have a customer service number on your website but it is a dead number no one answers says it all. The fact that I have to contact you through email which many times gets misconstrued is ridiculous. You all lied about when my ordered was shipped by giving me two different tracking numbers after I had to reach out to you all to see where my package was over a week after I ordered it. My package came too late. So I rejected it and I expect a FULL refund. I went back and forth with Desiree in over ten emails to resolve this matter. She said there is absolutely nothing she could do to fix it. Perhaps if I had an actual live person to speak with the outcome could have been better. Tell me what reputable and successful company does not have a live person to speak with? I will update later to tell you all if I receive my refund or if this company just steals your money like other reviews have stated.

THIS SITE IS A SCAM THEY TOOK MY MONEY THE PHONE NUMBER DOSENT WORK AND EMAILS COME BACK THAT READ THE SUBSYSTEM IS DOWN... BE CAREFUL SCAM ALERT!

I have used this company three times. Each time my experience has been terrible. I gave them a chance because I like to support smaller businesses. The shipping was terrible before COVID. I gave them a final try. I got an email about the color of the hair not being available. However online, the hair was said to be in stock/available. I replied to the email and questioned them why the product that I originally ordered was said to still be available. The contact replied that they would have to reach out to the manufacturer and that would delay my shipping for an additional 7 days. The absurdity is that I sent her screenshots and asked her how is the hair still available on their site. She was not helpful nor knowledgeable. I'm not sure who the manufacturer is but this company screams fraudulent. I would go better dealing with the manufacturer directly. I received the alternative hair and it's not in the lengths of my original purchase. So I'm without the color/length that I paid for. I will not use this "company " again. They have zero professionalism and even less integrity.

I have never had a bad experience with this company. Larissa was very helpful with my last transaction. This company ships SUPER fast. I have bought 5 wigs within the past month and about to buy more.

Please do not purchase from this site. It seems like they are liars and schemers to get your money.

My mother placed an order for a wig and she made it plain to them that it was vital for her to have it before the weekend. Because she had to go to an event.

However, ebonyline informed her at the very last mintue that the item was out of stock.

When my mother stated it was inconvenience of time because the event was approaching. She pleaded and ask if it can be ship sooner, and they made excuses and stated that we selected 3 to 5 business days. And we told them when we selected the amount of days, that was before we knew the item was out of stock.

Moreover we cancelled the order and requested a refund. They replied Please contact bank for further information. We check our bank information and still no refund was replaced on our debit card.

Very well, they told us nothing

Very poor business.

I use to use other websites to order my wigs and haircare products. But, their customer service left a lot to be desired. Ebonyline.com customer service deserves a 5 Star Credit rating. I always receive expeditious and courteous responses to my emails. Daejonna D is fantastic! Now, go order that new wig for your next Zoom Conference
Kelly Johnson