eBayReviews 3,492

THIS IS THE SECOND TIME I LEFT A NEGATIVE REVEIW TELLING MY OPINION OF THE TRANSACTION ONLY TO FIND OUT THE SELLER WHINED AND THOUGHT SHE WAS TOO PRIVELEDGED TO LOOK BAD AND GOT IT REMOVED. IT IS MY RIGHT TO SAY HOW I FEEL ABOUT IT. AND ALL I SAID WAS ''I WAS NOT HAPPY/SATISFEID WITH THE CUSTOMER SERVICE'' NOT AN HONORABLE BUISNESS PRACTICE OF EBAY. IT LEAVES BUYERS FEELING INFURIATED LIKE THEIR OPINION DOESN'T MATTER AND THEY FEEL LIKE LEAVING EBAY.

Accidentally listed an expensive item for 99c because of eBay's terrible UI. Ended up having an uptight buyer give me a negative even though I tried to explain. EBay decided not to remove the review which hit my rating hard. I ended up selling the item for a couple hundred dollars less because of this.

I recently purchased contact solution which showed a picture with a 2020 expiration date. The item I received had a 2019 expiration date. EBay ruled in the seller's favor claiming that the return window had passed and my negative review was removed.

Awesome business and customer service. I have never had a complaint that hasn't had a wonderful response and usually refund

My husband saw campers on eBay and tried to buy one and the seller said he needed to buy eBay gift cards... he bought half when the store selling wouldn't sell him anymore stating it was probably a scam and eBay scams people all the time. So he called the seller and the seller said, "Oh no problem just pay me what you have ($600 of $1200 needed). My husband did not follow through. EBay would not give him his money back for the gift card and we got stuck with them. I purchased a purple hp laptop... it is a piece of $#*!. It was supposed to be NEW and it had scratches all over it. It was supposed to come with office 365 and does not. It keeps saying the Internet website for Microsoft is not available. I have an Office 365 card that I also bought off eBay for my other laptop, and that is a bunk link too. I have yet to receive the other items I purchased. I am not feeling too confident and I still have $200 to blow on this stupid website. I purchased a wireless ergonomic mouse today. It didn't "take" my gift card number. It said my gift card number was no good! WHAT!?! It charged my paypal. This is the WORST experience ever and I won't buy from this website ever again after I spend these stupid gift cards my husband bought. I would like to deck my husband for being so stupid. Regardless, we paid $600 cash for these gift cards and should be able to use them without issues. It is asking me to post proof of purchase? NO way. Someone on here will probably steal the barcode information and rip us off more.

I listed an open box item and explicitly stated that no returns are accepted.

However, ebay will not protect you if the buyer wants to return the item.
I called and was straight lied to. They said, "This is a recorded line and we guarantee that this case will be resolved in your favor by a specified date." When the date came, I called and they said that what that representative said to me was a lie. After this, I woke up and my return was magically accepted. I did not do this what so ever. They said I have been hacked. I am a software engineer with 10 years of experience in IT. I haven't been hacked. And if I was hacked... cancel the return!. The manager refuses to cancel the return even when I was allegedly hacked. I cannot believe this. This is an absolute disgrace. I will never ever do business with this horrible organization again. I will make it my personal mission to warn other sellers to never use this service!

I absolutely hate ebay i recently had an experience where i bidded on an auction and when i won i noticed the jacket had duct tape covering holes. When i didnt pay i got horrible messages from the seller. The seller said he had my address and it wasnt to far away and if i didnt pay he would make a trip to my house. He also said he was gonna call the police and tell them i was a fraud if i didnt send over money immediately. Shame on ebay giving psychopaths our address before we pay. I will never support ebay again they risk peoples safety bye ebay i wont miss you

I've been using it for ages... it's difficult to protect genuine customers from some "sharks" out there (both sellers and buyers can misbehave and ruin it for all). Initially (decades ago) the bias was toward the seller and that produced some really ugly monsters... things have changed though
The customer service is always attentive and considerate while juggling to try and please both sellers and buyers (often these are both in good faith and a compromise has to be found).
Bottom line? If you are consistently honest (buyer or seller or both)... you are going to be recognized and get that extra protection which is going to be useful when the odd ugly character tries to take advantage of you and of such open system...

How many times in the last years, all of my items has been missing a lot. This time I claim my missing item and they didn't even refund my money for Case #*******582. They come back to me so fast within hours and leave a message regarding what happen. But, they don't seem to bother and follow whatever notification that is listed on their website. Do not even bother to order from them, I was their customer since 2013. Once, it is out of their hand and given to the mail carrier. Your item listed as it was delivered, and you didn't get your item. Close your account right away and don't even bother. They are just giving the sellers our money without your item being send to you. You might be lucky sometimes when you get them. I'm their customer for too long and how many items end up missing. I buy the item again and was received the same result. Their full of BS. I rather spend more on Amazon because your value as customer and they make sure you got your item. How many times they replaced my item? They even send them to me using their own delivery service. I been loyal for too long. I am closing my account because they don't even try to contact you or ask more questions out of you. Even you already leave messages or notes from the box they provide it to you when you claim the item wasn't never received. Don't trust their Ebay money back guaranteed at least your "qualified" like how they think you would then you got your money back. But, I wouldn't waste my time if I was you.