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eBay

1.9

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eBay Reviews Summary

The company, primarily operating as an online marketplace, faces significant challenges in customer satisfaction and service reliability. While some users appreciate the variety of products available, a prevalent sentiment highlights frustrations with fraudulent sellers, inadequate buyer protection, and a lack of effective customer support. Many customers report difficulties in obtaining refunds and dealing with negative feedback, indicating a biased resolution process favoring buyers. Additionally, ongoing technical issues with the platform further exacerbate user dissatisfaction. Overall, the company's reputation suffers due to these recurring complaints, suggesting a need for improved seller protection and customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
888
value
809
shipping
756
returns
724
quality
760

We monitor reviews for authenticity

New Jersey
5 reviews
8 helpful votes
Follow Kristy M.
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Great place to shop, if the seller sends a bad product ebay will get your money back, it might take a while to get things settled but they will do it, even when the seller states that no returns are accepted.

Date of experience: July 8, 2013
Iowa
4 reviews
21 helpful votes
Follow A Z.
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1. Massive fraud under their so called "free shipping program" that actually produces higher costs for consumers and thus higher fees for ebay.

2. Massive fraud regarding fixed price items and the requirement for immediate payment to prevent sellers from issuing manual invoices for combines items in order for the sellers to be overcharged for sellers fees because each item's shipping amount incurs a commission form ebay as opposed to a lessor combined total.

3. Repeated over billing of fees, even double billing,

4. Repeated billing for services that the seller did not order or that ebay is not legally entitled to.

5. Holding credit cards hostage in their system. If you have a outstanding balance will refuse to allow you to remove your credit card from their site - you either have to provide them with another card or use paypal. The solution is to have your credit card company block ebay OR to cancel the card entirely and have your credit card company issue you a new one so ebay can't then us it.

6. India based customer service that one has a hard time understanding half the time and whose job it is to screw you over.

7. Hiding of seller items in search results.

How is not eBay's current ceo not in jail?

Date of experience: July 7, 2013
Illinois
4 reviews
7 helpful votes
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You can buy cool stuff for real cheap on ebay and they alays have what you want.

Date of experience: July 7, 2013
Indiana
4 reviews
8 helpful votes
Follow Umit A.
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I love Ebay, because ebay offer perfect platform for buyer and seller. If you are seller you have more rights to control your virtual stores without membership fee, and you can easily to know that your product's real value in customers mind by ebay online auction. Even if you visit US base ebay, you can find out product which is from all over the World...

Date of experience: July 6, 2013
Indiana
1 review
1 helpful vote
Follow Jeff S.
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Its run like a Nazi camp. Plus the fees will leave very little room for profit.

Date of experience: July 6, 2013
New York
3 reviews
3 helpful votes
Follow William H.
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You know this tv slogan when its in your mind its on ebay. Well this slogan is so true been member there for 10 years always been happy from time to time there been some bad apples (ebay seller) but eBay is always there to help!

Date of experience: July 2, 2013
Virginia
1 review
2 helpful votes
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EBAY has gotten so greedy and power hungry, that they allow buyers to be scammed if the seller makes them big bucks in power seller sales. I received some knock off perfume and contacted the seller who, along with ebay, demands I pay for return shipping. Sellers can scam buyers and trust that the majority will not pay out of pocket to return, and the seller and EBAY scores at your expense. I even left negative feedback for seller and ebay removed it because I also mentioned EBAY'S failed Buyer Protection in demanding scammed buyers pay to return shipping... getting burned by the seller first, and then by ebay. Insult to injury. SHAME ON EBAY. I did pay to return it with tracking, for the principle of it all, and ebay removed the feedback. How can we trust feedback when ordering from sellers if ebay removes honest and helpful issues with 'power sellers"... it's all about money and a very dishonest place to buy; 0( Didn't use to be this way.

Date of experience: July 1, 2013
Wisconsin
4 reviews
9 helpful votes
Follow Kayla H.
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If you are looking to sell, do it elsewhere if at all possible. Ebay takes a pretty decent percentage of your money every time you sell something. And it adds up. Also, if you get like a million good reviews and then like 3 bad reviews, they do stuff like make your money pend for a month. Terrible if you're selling in a pinch.

Buying... well that's at your own risk; sometimes you will get really good deals and get what you payed for but... you can only take the seller's word for the quality of what you're getting, and not everyone will be honest. Also, if you have a time-frame you need the item by, that's up in the air as the seller may or may not mail it right away.

Date of experience: June 30, 2013
California
3 reviews
2 helpful votes
Follow Missy A.
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Did you know the first ebay auction item sold for about $14? Any-who, I love ebay. I am both a buyer and seller and don't know what I'd do without it!

I actually bought a car on eBay 2 months ago, too!

Date of experience: June 27, 2013
Washington
11 reviews
19 helpful votes
Follow Sarah M.
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Simple as this the good outways the bad in my experience. I have ordered many different things from this site and have had trouble with a few shippers. All issues were resolved in a timely manner so I don't have anything bad to say about it. You know what your getting when you use this site. Great deals from independent shippers and companies.

Date of experience: June 26, 2013
Utah
5 reviews
6 helpful votes
Follow Charles G.
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I am sure that just like me, you would always be glad about money saving opportunities when you shop online? Of course I have tried EBay. A popular online auction service, EBay allows user to buy and sell items by placing bids. A deadline is usually set for the bidding to end ranging from a couple of days to at least a week depending on the seller's chosen timeframe.
I am not an expert at bidding but I have won some auctioned items on this site. It is a good thing to have this site around as it will really give you a lot of chances to get those items that you really need.
My friends are saying that EBay has an addicting effect and I would really have to agree on their ideas. Would you like to try getting involved in these bidding wars at this site? Go ahead and you would really enjoy it!

Date of experience: June 21, 2013
Rhode Island
3 reviews
3 helpful votes
Follow Nik W.
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I would like to think most people have used ebay to sell or buy... or at least searched for a thing or two. I was looking for a certain piece of autographed sports memorabilia which I could not find on any sports/fan site. So low and behold I came to Ebay, which to no surprise had exactly what I was looking for. Site navigation is laid out fairly well. Creating an account and accessing emails for questions/comments is as straight forward as it can get. Making payments and receiving payment is hassle free and quick. If you need to find something specific and are looking for a easy transaction Ebay is probably the safest place to go.

Date of experience: June 10, 2013
California
21 reviews
66 helpful votes
Follow Tracey S.
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As a buyer this site has great support. It did not used to be this way but now you can call them easily and they respond right away by phone. For filing cases, they are also right on top of everything and quick to find solutions. I like the new changes for the five star feedback too.

Date of experience: June 6, 2013
GB
3 reviews
6 helpful votes
Follow sadie s.
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As a long time ebayer noticed a MAJOR flaw and as such I have been ripped off!

Do not purchase any item from a seller that uses "Myhermes" - they are notorious for non delivery of goods and if like me you dont receive your goods and open an item not received dispute on ebay if the seller puts in the myhermes tracking number they automatically go in the favour of the seller... to make it worse any feedback that you leave for the buyer is removed. Not recommended atall. Ive been ripped off I have no goods and lost the money

Date of experience: June 3, 2013
California
2 reviews
1 helpful vote
Follow Audrey J.
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Ebay is much better shopping service than any other. I hate walking around for hours and still not getting what i want. With ebay all my purchases were great, fast and easy. I always find what i'm looking for on ebay, and that's why this service is great :)

Date of experience: May 29, 2013
Massachusetts
5 reviews
37 helpful votes
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We have purchased many products from e bay and I would say they are good, but some of the sellers are not. So beware and contact the seller when wanting something or if you won it, sometimes it is not what they show.

Date of experience: May 28, 2013
Michigan
6 reviews
15 helpful votes
Follow jacquae r.
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Ebay has made me sad lately I sell on there but there are people that are rude on there and have scamed me a couple times in use to really like ebay until this happed

Date of experience: May 17, 2013
Alabama
3 reviews
28 helpful votes
Follow Kayla C.
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I seriously cannot express how much I hate Ebay.com. First of all, I sold 3 items on this site. All of which Ebay didn't charge the buyer enough shipping cost so I had to pay out of pocket. Then, they double charge my bank account the monthly fee and when I call them the only thing they could say was we are sorry but we cannot refund the money. I tell them I want to cancel my account and they tell me it takes 160 days for a cancellation to go through! WTF you mean to tell me you dumba$$ people will have my bank account information for the next 5 months?! Do not sell anything on Ebay. I have never bought anything so I can't say if it's bad about that but i can tell you i wont ever sell with them again..

Date of experience: May 15, 2013
Malaysia
2 reviews
5 helpful votes
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Ebay was good 10 years ago then China sellers took it over and It became a platform for massive scamming. Now some of EBAY management are Chinese people so the scamming became part of the company structure. Item description is translated from Chinese to English using google translate which does not make any sense. Hidden conditions in very small font. Picture and title manipulation. Picture has nothing to do with item, misleading titles. Fraud reporting in EBAY is deliberately made confusing and awkward in order to deter people from complaining... even if you complain, you will find that item is still posted the same fraudlent way and no action taken at all... EBAY is making huge profit being an effective scam accomplice. The only way it can be stopped is through a class suit by a group of people, or asking hackers groups to bring this nasty website down, or by boycot.

Date of experience: May 15, 2013
New York
10 reviews
21 helpful votes
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Ebay.com has always been a great way to sell items fast, secure and easy. The only problem is that they have been raising seller fees to almost unreasonable amounts.

It would be nice to have lower seller fees.

Date of experience: May 1, 2013