eBagsReviews 136

Wow. In a day and age that you can buy a mattress and use it for months to see if you like it, this company will not let you try their bag and return it if you aren't happy with the product. I purchased the TLS Mother Lode Weekender Convertible backpack and used it for a weekend trip, where I realized I hated it. Despite being a backpack, it's too big for a carry-on. It literally doesn't fit in the overhead compartment of an airplane and I had to check it. It's not even remotely water resistant, as it was in the rain for a very short period of time and all my clothes were wet. When I tried to ask about returning it after my trip, within the 30-day window, they let me know that it must have all the tags on it and can't be accepted by the warehouse if used. Apparently, a quality product and customer service don't rank high on this company's list of things that are in their core values.

Purchased a carry on bag on Sunday (3/3) to be delivered on
Wednesday (3/6) for an upcoming trip leaving on Friday. I received an
Email on Tuesday (3/5) stating that the bag I ordered and paid for was
Out of stock. They even started the email with "Hello Valued Customer".
Ebags is selling merchandise that they don't have! Very disappointed to
Say the least. I can not and will not ever deal with them ever again,
And will let others know about my experience as well. Lesson learned
I'll purchase my luggage locally or via Amazon. At least Amazon wouldn't
Have sold something they didn't have and if they did, they always put
The customer first and make compensation for the inconvenience.

I usually don't write negative reviews, but my experience eBags has been (and unfortunately still ongoing) extremely disappointing. I purchased a very expensive suitcase which I needed for an upcoming business trip and used the 2 day shipping option to expedite the shipping. I received an email stating that the suitcase was shipped with a UPS tracking number, however the UPS website states that the package still hasn't been released to them even after 2 days that eBags claimed that the order shipped. Customer reps only apologize about the situation and don't really take the initiative to resolve the issue. All of the emails I've received claim that the order will be shipped and/or have been shipped, which is not true. I was extremely hesitant about purchasing anything from eBags due to their negative reviews. In conclusion, I also recommend all future buyers to consider all options before purchasing from eBags unless they want to go through headaches. I'm very hesitant to purchase from them ever again and don't recommend the company to any of my family/friends/coworkers.

Awful service. I ordered Tumi bags. The website popped up an offer asking me if I wanted FREE monogramming. I chose the selection, spent a bit of time deciding how and what I wanted and ordered.

The bags showed up with blank patches and when I contacted customer service, their response, multiple times was "not all bags can be monogrammed".

The crazy thing is that I would not have even thought about monogramming at the time if their website had not offered it on BOTH of these pieces.

I took the luggage to the Tumi store and had them monogrammed. Customer service was poor and they offered nothing for the inconvenience and simply held to their "not all bags can be monogrammed" response rather than apologizing specifically for their offer that did not apply.

I will not be ordering from eBags again.

I bought a "weekender" bag in October 2017 and it was really too heavy for true usage. I can't use it. I neglected to return the 2017 purchase quickly and went to look at the return policy (figuring I was out of luck, as I am) - but unfortunately I see that in the past 3-4 years they have (1) reduced their return window from 60 to 30 days (which for an online retailer is a very small window, ESPECIALLY for people traveling, and it caters to travelers), (2) added a $4.95 per item return fee (which is insane, a restocking fee on even $10 products amounts to a ripoff), so it's essentially a "you buy it, you keep it" policy for items under $20 or so, and (3) developed a nasty customer service problem, based on these reviews. Prior to the 2017 purchase I'd bought a lot of packing cube type bags from them and had a good experience, quite good. I think Amazon is crushing ebags because it seems that they are changing their business in ways that will make things worse for them.

I placed an order with ebags 12 days ago and the item, which was shown as in stock, has still not shipped, and the company can still not give me an update of when it will ship. Because it has taken so long, I contacted them to cancel the order, and despite three calls to customer service in the last three days, ebags has still yet to be able to confirm whether the order can be canceled. To have this level of ineptitude from an online retailer in this day and age is appalling. I obviously will never be buying from them again and will tell anyone I can find to never use ebags.