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EasylifeGroup Reviews Summary
EasylifeGroup has 182 customer reviews and ranks 264th in the Gadgets category. Common review topics include customer service, credit card, motor club.
WORST SERVICE EVER,
MONEY TAKEN FROM ACCOUNT WHEN ITEMS NOT IN STOCK,
TOLD MONEY NOT TAKEN UNTIL GOODS DISPATCHED,
NAME "EASYLIFE" CERTAINLY IS NOT, AS TAKES SEVERAL CALLS TO GET REFUND. IF YOU DO! TAKES 10 WORKING DAYS!
THIS MAGAZINE IS INSIDE PAPERS THAT ELDERLY PEOPLE TRUST AND CAN MAKE LIFE DIFFICULT AS ORDERS NOT RECEIVED AND CUSTOMERS SERVICES ARE DIFFICULT TO GET A STRAIGHT ANSWER FROM.
Ordered 3 products over two weeks ago took money out of bank no delivery.
Tried to contact via email no response.
Had I looked on this site first would not have ordered.
My advice is save your money do not touch with a bargepole
Purchased steps on 1st February for £39.99, the catalogue stated free delivery the delivery should have been £4.99. I put the free del code in my basket, still got charged delivery, decided the best thing to do would be to accept it then message them for a refund, did this immediately. The website said give them 24/48 hours to reply. On the 2nd February they took £39.99 from my bank they then put the same amount back and took out £44.99. They replied to me on the 3rd said I should put a code in I said I had and sent them the code. Waited 5 days no reply, messaged them they said it took 10 days to process as I used my debit card. It only took 1 day to take the money when I purchased the item. I went back and told them this they said they had processed it on the 11th Feb it's now the 15th and have not received it back. Will it be there by the 21st it will then have taken 21 days. I know it's not a large amount but that's not the point. Also they never gave me a delivery date for the order or emailed me as other companies do, I have received the goods I was just lucky I was in when they arrived. This is no way to run a business.
I put my items in a shopping basket and received an email next day asking me if I'd forgotten something, or needed to call for help to complete my order.
I emailed them regarding a previous credit, but my account needed updating as well, so I gave them my new card number as well.
While I was waiting for a reply to my email regarding my credit, they took it upon themselves to process my shopping basket to an order and a few days later found out that they had taken money from my bank.
Has this happened to anyone else?
I am of mind to take this further.
PLEASE contact me if you are in a similar position.
Why do people sell things that are out of stock? In this modern age there is absolutely no excuse for allowing on-line orders of stock you don't have. All it does is waste everyones time. Terrible never again!
This is thee worst company ive ever had the misfortune of using. Wrong items sent; False promises of correcting their mistakes; Continually lied to regarding new delivery dates; Excused range from warehouse problems, computers being upgraded; Customer service hanging up on you -thats When you eventually get through to them; Managers never available; Call returns promised Dont happen; Customer service refuse to give Head Office telephone number; Order confirmed, order number given and funds taken, and over a month later still no goods 'No trace of order to be found, then being told they need a copy of my bank statement!
Avoid this company like the plague - EASYLIFE? Never has life been so hard when using this company!
I was just about to order 7 items, totalling £140 and after reading reviews will give this company a big bodyswerve.
I ordered a hearing aid for my grandmother on the 10th of October to be told it will be delivered mid November.
I rang toward the end of November and the rude women on the phone informed me of the wharehouse issues and the delivery date is the 8th of December.
On the 8th of December my grandfather waited at home all day and no hearing aid was delivered.
I rang today (17. 12. 16) to be told the hearing aid is out of stock and there is no delivery date.
In the meantime we have put off ordering a hearing aid due to waiting for this one.
The service is rude and terrible.
No one phoned/emailed to inform me what was happening.
Save yourself disappointment and do not order from easy life catalogue.
Easylife refunded my cheque which they said they lost even though they had cashed it! This took an age. I asked to be compensated for all the phone calls I made and letters I wrote -and the stress caused by them-but They did not want to know. AVOID this company!
I ordered three items from easylife on the 25th of September. They cashed my cheque on the 28 th(£36-50). L phoned company in middle of October only to be told two items would be dispatched nr end of October, but one item wouldn't be delivered until 11th of DECEMBER. L told them in that case l wanted to cancel my order. Was told "that was no problem ". Since then many times have been told l cannot cancel. Have been promised numerous times that someone from management would ring back. Only one person rang back, two weeks ago to tell me she had cancelled my order and cheque would be with me in a few days and she would phone me in a couple of days to make sure I had cheque. Since then, no cheque and no phone call. L have know decided to approach bbc watchdog to see if they can sort out this bunch of crooks who have taken money off two old aged pensioners with no thought of the stress they are causing. A Watkins
Do not order from easy life my elderly mom ordered a pillow which she desperately needed, after 21 days phoned no joy out of stock,
A couple of weeks late phoned and told no stock did not know when new stock, asked for refund,
Told I would be put thought to finance told 30 minuted wait, my mum sent a cheque, have written asking for refund heard nothing yet disgraceful
Placed an order on 25th July. After 5 phone calls and numerous promises no sign of goods. Early October I was promised a refund of £107.95 today 26th October I have received nothing.
Just spoke to customer service and i use that term lightly. They have said I should receive my refund within 10 days. I am holding my breath. What else can i do?
I give them one star because there is no option for ZERO
Beware Easy Life will pass your details to a third party including bank details even if they are not on the account if someone else has made a payment for you. They have a rewards scheme liaison which they do not fully explain and will pass bank details on to the section without permission so you can have money taken out of your account and not discussed this with you first.
They don't even think they are doing anything wrong. Would not use this company at all. HY
After ten weeks still waiting for this mat to be delivered.
Customer service is appalling with no explanation as to
Why stocks are still outstanding. Up until a few weeks ago
This size mat was still being advertised. Why are orders
And payments being taken when goods are out of stock?
BEWARE!
First order with express delivery did not arrive. Phoned up - delay was due to items out of stock. Order arrived four days later minus the out of stock items plus an additional two items of the original order. One week later one item of the missing items arrived. Phoned again -items out of stock again. Need to wait a further three weeks. Cancelled order - not going to wait any longer.
WHAT A SHAMBLES - EASYLIFE WHAT A JOKE!
Have bought one or two things before from them. Poor quality that doesn't work well if at all. The magnifying glass description however was just lies. Supposedly X5 it was no stronger than a pair of reading glasses. This company really needs looking at.
Ordered copper knee support tried to return it and came up against the 0844 number 17 in queue system which seemed to cut at number 5. Then round again. Cheaper to order elsewhere. Avoid them
Be aware that wanting to return or report a faulty item etc can cost you a small fortune because of the tactics employed by the totally I believe deliberate phone line waiting system. NEVER Will I purchase from them again. So save your money and avoid them. I've sent several Emails none have been replied to That tells all. The Star Rating would be a Minus but it does not go below 1 Star and you cannot send in the review without a star indicated.
Has taken a couple of months, a lot of patience, loads of phone calls, but have finally got a result... yay! Have received a £10 cheque for inconvenience, cancelled Halogen heaters, bought one from Amazon. Got it two days later...!? Even got my money back that Easylife had taken out of my bank! Stick with what you know. Might cost a bit more, but is well worth it.
Easylife- a misnomer. They mean Hardlife. I ordered some goods from their catalogue 5 weeks ago. 4 weeks later I received an email saying my order had been sent. One week later I was still waiting for it to arrive. Their tracking system failed so I had no Idea what was happening. Only after I contacted them about the non delivery of my order did the tracking come on. I then discovered that my order had only then been sent out to the courier after I complained. I did not receive either an apology or explanation for the delay. Customer service is non existent. At the time of writing I am still waiting for my order 3 days after it was apparently sent out. If you order from this company don't expect the order to be fulfilled within the time frame they put in their catalogue.
