EasylifeGroup

My 93 year old mother was conned into joining Easylife motor club when she has never driven in her life and has never owned a car. She thought she was getting a £10 promotional voucher because she had bought something from Easy life catalogue. It would have been obvious to the call handler that my mum was hard of hearing and would not have heard or understood what he was saying. Why would you join a motor club when you don't have a car! Disgraceful preying on elderly vulnerable people. She has already had £1.99 p&p taken from her account. Bank contacted to prevent the annual subscription of £59.99 debited from her account. This should be a criminal investigation as they are targeting the elderly

I have bought items from Easylife Group and have been pleased with my purchases, but I now find that Easylife has given my contact and financial details to a third party, Easy Life Motor Club. I was telephoned by EasyLife and offered a 'free' £10 petrol voucher, which I thought was a promotion because I had bought items from the store. Turns out it cost me £1.99 in postage and it was never received.
To my surprise they then wrote to me and said I had five days to cancel a £59.99 subscription to the EasyLife Motor Club. I responded by sending two e-mails on 11 June and a confirmation letter canceling the subscription, and voicing my displeasure. On 12 June, just to be sure, I visited my bank, and the bank manager kindly contacted EasyLife, who said they would cancel the subscription. On 13 June, EasyLife took £59.99 from my bank account. The bank has told me to take the matter up with Easylife, who cut you off as soon as the Motor Club is mentioned.
I'm 86 and don't need this kind of hassle. My worry is that the group will perform this scam next year, and there does not appear to be any protection from it.

I made thje mistake of showinmg some poliyte intyertest in thne so-called Motor Club.
This cost me £1:99 plus £59:99 in totally unauthorised deductions from my card, details of which, I had already repeatedly asked them to wipe from their records.
After MANY phone calls and much prevarication, a so-called supervisor rang, not to listen to my complaint but to arrogantly tell me that I was wrong and that it was already decided that they were keeping the money!
How much further can you get from customer service or ethical banking!?
Robert F.

I received a phone call from this company saying they were starting a Super Card and wondered if I was interested, having brought something from them in the past. I said I would look at the correspondence when it arrived in the post. Nothing arrived, however I noticed they had taken £69.95 from my bank account, without my agreement. I rang them and they said they would cancel it, but I cancelled it through my bank as well, as I really dont trust them.

I had the misfortune to order a Shoe Ottoman from this company recently.The delivered item was left in the foyer of the building, outside the interior security doors of the block, with no delivery note. Fortunately our residents are honest. Assembly instructions were misleading and poorly worded. Eventually, the assembled unit looked good and seemed solid, but yesterday, two inner shelves collapsed - the problem being that the flimsy securing screws had worked their way out of the equally flimsy chipboard (?) shelves, leaving gaping holes (no longer usable), and causing a crack in one shelf, and the front plinth. I'm now left with the outer box shell - superb! A leaflet with the item states that once assembly has commenced, this item is non-refundable, totally contrary to sale of goods and distance purchasing law! I intend to call Easy life (?) on Tuesday 3rd April, after the Easter Bank Holiday break.

Please have nothing to do with this disgraceful organisation. I too was persuaded into receiving the introduction letter to the Motor Club despite telling the cold caller I was not going to agree to become a member. I was assured all I had to do was phone and cancel. I cancelled by phone on the day the letter arrived and returned the written cancellation slip but £59.99 was taken from my account 6 days before another letter arrived to inform we they were about to take the money. I never gave permission for my bank details to be passed to this group. I am furious and still waiting for my money to be repaid.

Website let me order item saying 5day delivery... fine.
Confirmation page then showed delivery date for after christmas... NOT FINE.
Enquiry by email said out of stock til 13/12. NOT FINE
My online account details then said out of stock til 17/12 NOT FINE
Reply to email enquiry then said out of stock til 4/01 DEFINATELY NOT FINE.
Why can you place an order for an item which is out of stock?
Why do they keep giving false dates for restock?
WHY THE HELL DONT THEY TELL YOU ANYTHING?
Avoid at all costs... would have given no stars if possible

I bought a dog bed. The customer service for that was good. I queried the delivery date with their customer service team online who responded promptly the bed came and the dog loves it. Then a few weeks later I was called at work and some chap was trying to sell me something with a £10 voucher. I was busy and he talked so quickly I told them to send the details in the post. Then I had a letter telling me my 14 day trial period was up and they were going to take £60 from my account.
In fairness to them I emailed and received confirmation straight away that the money would not be taken. I also alerted my bank not to authorise payments.

However they took £1.99 off my card without my permission at the start of the 14 day notice. I asked for this back which was refused. I have asked for copies of the phone call where I agreed they could take payment and am waiting to see what response I get.

After a bad experience of this company passing on my wife's phone number and card details on to other companies, I asked them to remove the details from their files. We still get phone calls from other companies and catalogues from Easylife. We know the other companies got the info from Easylife because they've spelt her name wrong. In future I can quite legitimately return the catalogues unopened as there is no one of that name living at this address

Since August now November they still have not picked up a faulty item despite giving me NUMEROUS dates that they would. BUT WORSE I have paid for something that I am still waiting to be REPLACED and again lie after lie that its going to be delivered the last date given yesterday and they called the company today they say its on its way IF YOU ARE THINKING OF USING THIS COMPANY THINK AGAIN other companies do the same thing if you have a problem you can go wistle THE ONLY STAR I CAN GIVE THEM IS FOR BEING U S