EasylifeGroup

Ordered goods 24. 1. 17. Never got them. Can't get through on the phone, tried 9.am when they say they open & was told I was 100th in line. This I don't believe at 9.am. Have received 3 cheques as refund all in the wrong name. These are just delaying tactics as they hope they will give up. Am going on to 3 Counties Radio consumer programme so as they can investigate & name them & I am contacting Trading Standards. I suggest others also contact their local radio station who probably like mine have a consumer programme. I shall also contacting watchdog on TV to see if they will get involved.

DO NOT UNDER ANY CIRCUMSTANCES ORDER ANYTHING FROM THESE COWBOYS! THEY WILL TAKE YOUR MONEY BUT YOU WILL NOT RECEIVE THE GOODS YOU ORDERED. AND TO TRY TO GET A REFUND IS A NIGHTMARE! HOW ON EARTH THEY'RE STILL TRADING I DO NOT KNOW. ALSO, THE MAGAZINES WHICH THEIR CATALOGUES ARE IN, ARE ALSO AT FAULT AS THEY SHOULD CHECK TO SEE HOW GOOD - OR BAD IN THIS CASE - THE COMPANY IS. THE REPUTATION OF THESE MAGAZINES IS ALSO AFFECTED. ANOTHER THING, EASYLIFE IS A GROUP - SO BE VERY CAREFUL WHEN CONSIDERING ORDERING FROM ANOTHER OF THESE CATALOGUES WITH A DIFFERENT NAME, ALWAYS READ THE SMALL PRINT, AND SURPRISE SURPRISE, ALOT COME UNDER THE BANNER OF THE EASYLIFEGROUP - BE SURE TO CHECK, AS THERE ARE A FEW, LIKE, GOOD IDEAS, COOPERS, AND OTHERS, SO BE CAREFUL AND CHECK. I HAVE BEEN CAUGHT OUT MYSELF BY THEIR OTHER NAMED COMPANIES, SO BEWARE. EASYLIFE GROUP SHOULD BE INVESTIGATED BY TRADING STANDARDS - AND CLOSED DOWN - BUT THEN THEY WOULD JUST SET UP ANOTHER SCAM BUSINESS! PLEASE PLEASE PLEASE READ ALL OF THE BAD REVIEWS ABOUT THESE CHARLATANS BEFORE YOU CONSIDER ORDERING, AND HOPEFULLY YOU WILL CHANGE YOUR MIND.

I have been waiting a month now for my order, as 1 item was out of stock, I was told it wasn't their policy to dispatch part orders, so I cancelled the out of stock item expecting the rest in 5 days, that was 9th March, it is now 20th March and still no parcel they don't reply to emails, if you phone you are in a queue of at least 35, last time it was 56, I don't have time to wait almost an hour for them to answer the phone so I give up, I will never order from them again /no stars, if I had the option.

The Facts:

I ordered three items that appeared in both their current paper and on-line catalogues on 31/01/17. Total order value GBP 30.97. Delivery quoted as 5 working days. As at 15/03/17 (43 days later) nothing has been delivered. Meanwhile my credit card was charged 22.98 on 31/01/17,9.99 on 01/02/17 and 7.99 on 03/02/17. 9. 99 was refunded on 01/02/17 and 7.99 on 08/03/17. Easylife did not contact me during this period.

Easylife Explanation When I Contacted Them on 15/03/17:

One item (7.99) they could no longer supply. Two items (9.99 & 12.99) they originally thought they could no longer supply but have since discovered they can. Delivery promised 5 to 7 working days hence. Apologies (but no explanation for) lack of contact in spite of having both my email address and mobile number

Draw your own conclusions as to whether you wish do deal with such an organization.

Ordered goods by phone 6 weeks ago. No delivery or communication.
Called Helpline for inquiring about existing orders 4 times, each time joining a long queue of between 35-50 callers. On 3 occasions after over 20 mins the line went dead. Called the Sales line and got thru instantly each but they couldn't/wouldn't help. I asked to speak to a manager but they refused to speak to me. Eventually got thru to be told that my goods had just come into stock and would be sent out in 3-5 days. I said this seemed like a coincidence that the day I phoned the goods came into stock. I read these reviews before making the call so I have now cancelled the order.

I only give them 1 star because you can't give zero stars!

Everything everyone has complained about in these reviews is true - with bells on. Ordered two items on 5th February, now more than 5 weeks ago. There was no mention of either item being out of stock and, I was promised delivery in 5 - 7 days. Then nothing. One of the items I ordered was in stock but the 'system' doesn't allow them to deliver a part order. Didn't stop them taking part payment from my card though. Emails have been ignored - phone calls (which I believe are premium rate) left me once, 19th and then, 23rd in a queue. I didn't wait. My second item was expected in stock on 6th March and they could 'probably' deliver by 17th March. On the website it is still AWAITING PICKING. I have read so much about people's attempts at cancelling I would rather not go down that route, but seriously, everyone, be warned. Customer service is not their strong point. Disgusted.

Rating 1 star only because you can't give none
Made an order of items totaling nearly £100 incl vat. On 13th Feb. All items in stock, funds taken from credit card. Expected receipt of ordered items as per Easylife statement of between 5-7 working days.
4-phone calls later, 2 emails and 2-sms/chats I still have no items. The system status is picked awaiting despatch. I've been told that they're waiting the courier to collect the order (a month - really!), they've had warehouse issues ( no kiddin'!) that its in despatch, they were making it high priority twice! I've been offered refund but I actually want the items. If its not here in next few days then I will go refund route- however, I'm not sensing that will be an easy route to travel to achieve that in short order either.
I agree that Trading Standards, Watchdog, The One Show or someone should get involved to shame the Company making them either pull their socks up and provide the service they proport to do or expose the owners for running a deceitful business of an extremely dubious calabre!

UNLESS YOU WANT TO BE CHEATED DO NOT HAVE ANYTHING TO DO WITH THIS FIRM TRADING STANDARDS NEED TO INVESTIGATE FAILURE TO DELIVER GOODS BUT TAKE YOUR MONEY

I have not received my order, although I have been repeatedly informed it is awaiting despatch and customer services at Easylife are unable to resolve this issue.
My order has been showing as in stock awaiting despatch since 31/1/17 and there is still no sign of it leaving the Warehouse.
I have telephoned - and queued only to be disconnected when reaching number 2,3 or 4 in the queue - and when finally getting through (multiple times) I have been told my goods are awaiting despatch!
I have emailed at regular intervals and the reply I received 1 Feb to my first email (27 Jan) informed me I would received my order within the next 3 - 5 days. I am still waiting.
I then attempted to speak to a Manager only to be told eventually one would call me back within 24 hours. This was 14 Feb - and yes I am still waiting for the phone call.
Their website under "About Us" states - "We believe that quality, convenience and exceptional customer service are the backbone of our business". I am not impressed.
I cannot speak for the quality of the products as I still have not received any.
As for the quality your representatives demonstrate in the resolution of problems and the convenience of shopping with you, I would not advertise these features as the backbone of your business.
Three Payments have been taken from my bank:
1. The day I placed the order, 14 Jan 17,
2.17 Jan 17
3.31 Jan 17.
If only they put the same effort into despatching goods as they do in collecting your money.
It is now 7 March and I still have not received any goods.
Further emails have arrived with apologies and thanking me for my patience with one advising me "my goods had gone through the Packing Department and would be despatched in the NEXT UPCOMING DAYS". What does this mean?
Mar 23 I wrote to the Company Director Mr Caplan as it is no good having customer services which don't follow up problems to ensure they are resolved. I enclosed copies of all emails between myself and their staff. I have not had a reply - nor have my goods been delivered (am I repeating myself?).
So I am still waiting and watching and hoping my goods will arrive one day soon... (even though I am almost £120 poorer while the wait continues).
Other emails:
Feb 17 my order had "gone through the Packing department"'
Feb 24 my goods were back "WAITING TO BE PICKED LIST" - I've gone back in time as "they had GONE THROUGH THE PACKING DEPARTMENT!" 7 days earlier.
Why would they unpack them rather than send them out?
Mar 1 received email saying "1 item has been cancelled as it is no longer available". WHY DID THEY TAKE MY MONEY if they were no longer selling this item? Okay, my money is now back in my account but they took it Jan 31 and kept it for a month!
Not happy with them taking money with no intention of supplying the goods.
The email also stated "Unfortunately, your order was showing as Fully Allocated, Awaiting Picking when in fact it was not. Unfortunately, it seems a system error occurred and your order status was not updated correctly."
If you know anything about computers and "system errors" you will know that there is no such thing as a System Error, only HUMAN ERRORS".
I had contacted Easylife 12 times (phone, email and Royal Mail 1st class letter) before being told this.
No one at Easylife has a clue as to what they are doing and as long as they have your money they don't care.
As for delivery of my order, the email advised me that one item (multiple packs) - which I paid £99.95 Jan 14 - is OUT OF STOCK and will not be available until 7 April.
I ask the question "if this was out of stock the day I placed my order (and they TOOK PAYMENT) WHY DID THEY TAKE MY MONEY?"
The website states "In stock items will take 5 working days - orders placed before 3pm will be despatched the same day". My order was confirmed at 10:13am, 14/1/17 and as I telephoned the order the Sales representative confirmed the item was in stock!
Saturday 4 Mar I received an email flyer advertising my OUT OF STOCK item and today I phoned sales to check the stock. They had more than enough packs in stock so I asked if I ordered today when would they be delivered.
The answer 5 - 7 working days. Apparently this means they are planning to supply new customers before customers who have PAID.
How would this make YOU feel? I am quite Angry.
Their attitude towards customers is DISGUSTING!
It appears this company has knowingly taken money from my Credit Card without goods being available to be sent to me. What do they call that?
They have failed to meet the Distance Selling regulations by not delivering MY goods (surely they are mine as I have paid for them) within 30 days.
So here I am, angry and still waiting.
Whatever you do, think twice before even considering buying from this company.

How on earth are this lot still still trading I ordered items 5 weeks ago they told me they would be delivered in 7 working days guess what no items
After a month of no delivery I contacted them they said I would have them this week guess what no delivery
I phoned them a week later and told them items not been delivered he said just hold the line after a couple of minuets he came back and said we can't deliver till next week at this time I was fuming and told him to tell the truth if it's going to take 5 or 6 weeks to let the customer know at this time I asked hom to refund my money and he said it will be in my account in 4 to 5 working days
Now I wonder how many weeks 5 days is to them
I am going to give it a week and if my money is not in my account I will take legal action against these people
What a pity I can't put zero stars

Placed an order on Feb 14, still not received it on Feb 26 and it is still marked as awaiting picking despite items being in stock. Admittedly the original order had one item that was out of stock and they appear to have a system that doesn't allow part deliveries. So after a long on line chat with a representative I advised him that the system should be able to cancel the line allowing the remainder of the order to be dispatched. This he agreed to and als agreed to waive the delivery charge for the additional order raised for the out of stock product as we still required that item. That's over a week ago now and the original order is still awaiting picking. Phoned them today and got the same old story of that it would be dispatched this week. Told them that was unacceptable and requested to speak to a director. He was not in today, so they promised a supervisor would ring back. I'm not hopeful of that happening, nor getting my money back if I cancel. Am going to approach the credit card company to stop providing them with credit as they also have a role to play in this fiasco.
Emailed the CEO Greg Caplan on Feb 27, who replied apologising for the faults in their updated system, and he asked Jennifer Porter to resolve the problem. Unfortunately by this time another item was out of stock, so we arranged to cancel that item and refund the charge to my credit card.
Wow the goods arrived on March 2 and the credit card refund appeared this morning Saturday Mar 4.
I assume when they get their software fixed the problems might be reduced for this company, and am willing to give them the benefit of doubt