EasylifeGroup

My father purchased some goods using his credit card and since then has been signed on for a magazine at £18.50 per month. This was done by writing to him requesting him to cancel this service he knew nothing about within 14 days or he would be in the scheme.
How can you be sold something you didn't ask for and then the money taken out if YOU DO NOT CANCEL it? Is this even legal?
He is 93 years old and did not see it see it until I checked his credit card statement. Preying on elderly folk, not nice.

My elderly mum bought a pack of face masks and was unwittingly signed up to their motor club following a call from a very pushy and bullish agent. He wanted to know all manner of info such as date of birth, car reg number, date mot is due, service dates, etc. It was like a quick fire round in a game show. Mum was getting confused and asked him to stop asking questions (and thankfully told him nothing) but he persisted and 2 days later a letter arrived welcoming her to the club and asking her to sign and return a letter to opt out or be charged 59.99 in 14 days (and they had already taken a 1.99 sign up fee). She returned the letter and 5 days later they sent another one with the same form to sign and return. I called them to complain and the agent was rude & dismissive and told me Mum had signed up and that's why she is receiving letters. Mum is really worried that they will take the money on the due date. It's disgraceful and we feel we have nowhere to turn.

T the beginning of the pandemic I bought face masks from Easylife and had no problems - right items, delivered on time. However I subsequently ordered a couple of garden items but they failed to arrive several weeks after the original ETA so I cancelled using the Easylife cancellation form and also an email to the help email address. Impossible to get through on the phone. Today, half my original order arrived despite the cancellation so I rejected the delivery and emailed Easylife yet again. It will be interesting to see if I have to fight to get my credit card credited. Communication is a nightmare whether by phone or email and, in fact, I am not convinced anyone actually monitors the email. I wouldn't suggest ordering from this firm unless you absolutely cannot get the item elsewhere too much potential hassle!

An absolutely disgusting company
I ordered some plants in early June and the money was taken out of my bank account almost straight away
Today the 5th august I have just received 1 dead plant which has no chance of survival as it's an annual plus all the soil was loose in the box
How dare they take my money
This amounts to stealing from vulnerable pensioners
I will write to the company as email replies are a generic email
And phone calls are impossible as the waiting time is anything up to 4 hours

This company should be investigated for criminal activity. I have not received summer plants ordered 37 days ago. They issued a dispatch note 26 days ago to say the order was now on its way - it wasn't. Their next email (in response to my query) 10 days ago completely contradicted their dispatch note as in this one they said the order would now be delayed. They also advised not calling as they are short staffed and it probably won't be answered. I am now going to open a dispute through paypal. I sincerely wish I'd read these other reviews first.

DO NOT ORDER FROM EASYLIFE AS RUBBISH SERVICE!
Made an order for face masks on 4/7/20, (quite important you would think being we are in our 80's!) however it is now 21/7/20!
We have had no word from them, they do not respond to emails, you can't get through to customer service as you are generally 100th in cue and after 40 minutes it usually cuts off!
Of course you do get through to new order line much much faster but then they transfer you to the customer services who are non existent!
Getting nowhere and until I get the masks, we dare not leave the house!

I ordered some plants end of May from Evergreen Flowers (part of this Group). Spent nearly £20 and money taken out of my account immediately. Email arrived stating my order was "on its way" on 4th June. Phoned several times and nobody answering unless you wait until over 100 calls have been dealt with. I tried to email, no response. Contacted HERMES their courier via tracking number provided. But HERMES have no trace of my goods despite Easylife saying my order was dispatched. Even if this was the case, the plants will be dead by now. Very disappointing, very annoyed. 4 weeks since I ordered - useless. Will not use again, catalogues will go straight in the bin!