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EaseMyTrip Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily due to issues with booking confirmations, refund delays, and perceived deceptive practices regarding cancellation policies. Many customers report a lack of effective support, with difficulty reaching customer service and receiving vague responses to their concerns. However, some reviews highlight the convenience and user-friendliness of the booking app, suggesting that the platform has potential if operational issues are addressed. Overall, the sentiment indicates a pressing need for improved transparency and responsiveness to restore customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Prompt support by the Refund team Ms. Bhavana and Mr. Rahul, highly satisfied, thank you and keep it up!
Nice website always give cheap price flight and always responsive for our problems nice experience with easemytrip.
Very good service. Have been using the application since long and have easily booked travel tickets at a lesser cost
I am happy with ease my trip good customer support good offer and very cheapest flight booking. Very helpful customer support..
Satisfied journey, easemytrip is good app very usefull app so everyone tickets book througg this app
This was really good experience talking with Manpreet Sharma and Shanu Jha. They really called and helped us in getting my stucked flight money due to pandemic Covid 19 situation. They really stayed on phone and guided us individual steps. Really hats of to both of them. Keep up the good Job. You guys are make easemytip the best platform. Cheers Champs
Very easy to use and user friendly interface and provide net rate without any extra charges...
One of the best app to book tickets. If any problems are occurs. There employees help us to book tickets. I specially mentioned his named mohit who help me to book tickets.
As name suggests it make easy toplan your trip with good service and customer support.
Easy ux and great service.
Always get good experience... also got tremendous help from them during one cancelled booking refund during pandemic
Ease trip service bis worth for booking any... They solved the issue time to time... Very good service...
Very nice app my full amount refunded in covid-19 time... good service covid-19 time. Good costumer care services
Timely refunds, excellent service and coupons. They refunded my money within a day, whereas other sites take months.
I have booked my flight on 19th April, 2020 during corona pandemic but my flight got cancelled. Luckily l got full refund of my amount including taxes. Thanku ease my trip
This is Very easy and useful aap.
I am Very much satisfied with this aap. I recommend to use this aap to all my friends.
I will suggest to my friends to book their tickets trough EaseMyTrip. Employees supported me a lot while getting my refund
Thanks for the information and update on the refund! Really appreciated! Very polite and helpful information
They have paid back the amount in the pandemic situation after my flight cancellations. Nice service
From the business
In 8 years of its existence, EaseMyTrip.com has created a niche for itself as being one of the most reliable travel companies of India offering cheapest rates & flawless services. With a workforce of more than 50000 travel agents across India, it is co...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members