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EaseMyTrip Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily due to issues with booking confirmations, refund delays, and perceived deceptive practices regarding cancellation policies. Many customers report a lack of effective support, with difficulty reaching customer service and receiving vague responses to their concerns. However, some reviews highlight the convenience and user-friendliness of the booking app, suggesting that the platform has potential if operational issues are addressed. Overall, the sentiment indicates a pressing need for improved transparency and responsiveness to restore customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Good service by easemytrip good experience with easemytrip easy to use this app I recommend to use this app
Nice to book a flight vesy quickly. I have book the ticket from pune to chennai to and fro in lockdown unfortunately flights has got cancelled i raise a ticket for refund the amount they will refund the cash with in 7 working days. Customer care staff is very cooperative and flexible with customers
Service is to good and the price comparison with other portal are low just say all the best for the future aspects
A great application with the best fares and eveb better customer service.
I was struggling for a refund from Indigo airlines, but when i called the customer care at EMT, they were kind enough to process the refund within 24hours.
Special thanks to Mr Ankit singh and Ms Preeti for helping me out!
It was great using the app and service was also great recommend also provide extended support also people are professional
I have been an Easemytrip customer for more than 2 years now and has switched from mainstream portals to Easemytrip. Has found them extremely competitive in pricing and customer friendly and have not had any complaints so far. Wishing them more success in the years to come.
Easemytrip is the best platform to book tickets and travel around the globe. There services is at par with respect to other platforms and even during the Covid 19 pandemic, there service was excellent and very helpfull. I recommend everyone to use their service for travelling around the globe.
Good service by easemytrip, i always book my ticket in easemytrip...
Thank you for providing such a nice service... i will always recommend and suggest to everyone to book the flights, hotels etc on easy my trip. Happy with ease my trip I got my refund back so much happy with this refund confirmation
Beat service and good app to book flights. At very cheap price...
Great exp during the pandemic. Hassle free refunds and booking of alternate filghts during cancellations.
Good customer services and I got complete refund in time of covid-19 lockdown. I would prefer to use it again and again.
Good experience with the customer support. It has been a good support by the team and worked well with me.
Instant booking.
Received my refund immediately when my flight got cancelled due to lockdown
It's purely made in India.
My experience with easemytrip was very good. The refund process was fast and the customer care reps are very responsive. I would recommend easemytrip to everyone...
From the business
In 8 years of its existence, EaseMyTrip.com has created a niche for itself as being one of the most reliable travel companies of India offering cheapest rates & flawless services. With a workforce of more than 50000 travel agents across India, it is co...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive response.